Dispatch is calling blind
Dispatchers phone drivers one by one to find out where they are and what went wrong, while customers wait.
Mobile fleet communication software
Logistics Communication With Live Location and Real-Time System Alerts
Troop Messenger connects dispatch, drivers, riders, hubs and warehouses in one secure app, with live location sharing and real-time alerts from your TMS, WMS, order or delivery platform through webhooks and REST APIs.
- Live location sharing
- Webhooks and REST APIs
- Works on weak networks
Definition
What Is a Logistics Communication Platform?
A logistics communication platform connects dispatchers, drivers, riders, hub and warehouse teams and management in one secure app for chat, calls, live location and real-time alerts, and brings events from internal systems such as the TMS, WMS or order platform into the same conversations. Troop Messenger does this on mobile, desktop and web, in the cloud or on your own servers.
Transportation communication usually runs on personal phones, calls and WhatsApp groups that dispatch cannot see or control. With Troop Messenger, every driver and rider is on a managed account, live location is shared with dispatch when it matters, and your own platforms post delays, exceptions and SOS alerts straight into the right channel through webhooks and REST APIs.
| What it is | Secure chat, calls, live location and system alerts for logistics teams |
|---|---|
| Who uses it | Dispatch, drivers, riders, hubs, warehouses, ops and support |
| Live location | Real-time location sharing for field users |
| Integrations | Incoming webhooks, REST APIs, outbound event triggers, ERP, ITSM |
| Alert levels | Regular, time-sensitive, urgent and SOS |
| Networks | Offline queuing and low-bandwidth calls |
| Deployment | Cloud (SaaS), private cloud or on-premise |
| Scale | 100,000+ concurrent users with clustering |
The problem
Why Transportation Communication Falls Apart on the Road
Drivers and riders are always moving. Most fleets still coordinate through personal phones, calls and chat groups that dispatch cannot see, search or control.
System alerts stay in the system
Delays, exceptions and failed deliveries sit in the TMS or order platform until someone checks a dashboard.
Personal groups, no control
Driver and rider groups on personal apps hold customer addresses and phone numbers and are never cleaned up.
Weak networks, dropped updates
Highways, basements and rural routes break calls and messages exactly when a delivery goes wrong.
Use cases
How Logistics and Delivery Teams Use Troop Messenger
Six ways fleets, hubs and delivery platforms run their day on Troop Messenger.
01
Dispatchers
Dispatch with live location
Dispatch sees drivers’ shared live location, assigns and reassigns jobs in the channel and calls the nearest driver in one tap.
Features used: Live location, groups, audio and video calls
02
Truck drivers
Driver communication on the road
Drivers send audio messages and photos of seals, damage and proof of delivery; messages queue offline and deliver when signal returns.
Features used: Audio messages, file sharing, offline messaging
03
Food delivery and quick commerce
Rider and store coordination
Order delays and rider exceptions from your delivery platform post into the zone channel, and the zone lead sorts them out in minutes.
Features used: Webhooks, Notify, zone channels
04
Hubs and warehouses
Hub and shift handover
Each hub and shift has a channel for volumes, staffing and exceptions, with handover notes and read receipts.
Features used: Groups, read receipts, pinned messages
05
Safety and security
SOS and incident response
A driver raises an SOS alert with live location; the safety team is alerted instantly and joins a call while the record builds itself.
Features used: Notify (SOS), live location, conferencing
06
Operations leadership
Network-wide broadcasts
Send weather warnings, route closures and policy changes to every driver, rider and hub at once, in their own language.
Features used: Broadcast groups, Forkout, multi-language
Features
Everything Fleets and Hubs Need, in One Platform
Mobile fleet communication software with live location, integrations and calls that work on the road.
Live location sharing
Share and track the real-time location of drivers, riders and field staff.
Audio messages
Hands-busy updates as voice notes.
Photo and document sharing
Proof of delivery, seal and damage photos, and documents in the thread.
Units
Organise teams and departments separately while managing communication across the organisation.
Low-bandwidth calls
Voice and video tuned for weak and high-latency networks.
SOS alerts
One alert reaches the safety team with priority.
Incoming webhooks
Post delays, exceptions and sensor alerts from any system into channels.
REST APIs
Manage users, channels and messages from your own platforms.
Outbound event triggers
Send real-time events from Troop Messenger into external systems.
Notify alert levels
Regular, time-sensitive, urgent and SOS notifications.
Supply chain, inventory and ERP
Route logistics, stock and ERP events to the teams that act on them.
Chat API
Embed secure chat in your own driver, rider or customer app.
1:1 & Group Messaging
Secure one-to-one and group conversations.
Group Management
Create, organise and administer team groups.
Message Recall
Recall a sent message within 10 minutes; the recipient’s copy disappears too.
iBuzr
Store and reuse canned replies and templates.
Universal Search
Find any message, file or contact across the full history.
Bulk File Sharing
Send multiple files to users or groups at once.
Audio and video calls
Encrypted one-to-one and group calls on desktop, mobile and web.
Conferencing with controls
Multi-party video conferences with host controls to mute, remove and manage participants.
Screen Sharing
Share screens during calls to review banking workflows, reports and documents with relevant teams.
Low-bandwidth optimisation
Calls tuned for weak, high-latency or congested networks.
Noise suppression
Background noise reduction for clear audio in loud environments.
Scheduled Meetings
Schedule meetings with reminders and ensure important discussions stay on track.
Encryption
Uses established cryptographic mechanisms, including ECDH, the SECP384R1 curve, PBKDF2 and AES-256, to help secure business communication.
SSO, LDAP and MFA
SAML and OAuth single sign-on, LDAP and Active Directory sync, and multi-factor authentication including biometrics.
Role-Based Access Controls
Permissions at feature level, not just account level.
Audit logs and retention
Timestamped, exportable activity logs and configurable data retention policies.
Mobile Device Management
Compatible with solutions from all major MDM providers.
Anti-screenshot and IP whitelisting
Restrict screenshots of sensitive chats and limit access to approved networks.
Why logistics teams choose us
Six Things Built for Life on the Move
A logistics communication platform has to work in a truck cab, on a rider’s phone and in your control tower.
01
Live location where it matters
Drivers and riders share real-time location with dispatch and safety teams, inside a managed app.
02
Alerts straight from your platforms
Webhooks and REST APIs turn TMS, order and telematics events into live notifications in the right channel.
03
SOS with priority
Safety alerts cut through everything else and reach the right people instantly.
04
Built for weak networks
Offline queuing and low-bandwidth calls for highways, basements and rural routes.
05
Instant offboarding
Remove a driver’s or rider’s access the day they leave, with remote wipe on managed devices.
06
Guest access for partners
Carriers, subcontracted fleets and clients join specific channels as Orange Member guests.
Integrations in practice
Your Platforms Talk, Your Teams Act, in Real Time
Connect your TMS, WMS, order management, rider app or telematics to Troop Messenger with webhooks and REST APIs. Events arrive as live notifications in the right channel, for the right people.
Step 1
Your system detects an event
A shipment is delayed, a temperature limit is breached in a reefer, an order is unassigned or a rider has not moved for ten minutes.
Step 2
It calls Troop Messenger
Your platform sends a webhook or REST API call with the event, priority and target channel. No middleware is needed.
Step 3
The right people are notified
The alert appears live in the zone, hub or customer channel, with urgent or SOS priority on mobile when needed.
Step 4
The team acts and the loop closes
Dispatch calls the driver, shares live location with the hub and posts the outcome. Outbound event triggers can update your own systems.
Deployment
Live in the Cloud Today, On Your Servers If You Need
Most logistics and delivery companies start in our cloud and connect their first webhook the same week. Private cloud and on-premise are available when security or data rules call for them.
Private cloud
Run Troop Messenger in your own cloud account when your security team wants control of the tenancy without running servers in-house.
- Your own AWS, Azure or GCP tenancy
- Data stays in the region you choose
- Managed and updated with our team
Cloud (SaaS)
The fastest way to connect fleets, riders and hubs. We host, secure and update; your admins and engineers manage users, channels and integrations.
- Live within 24 hours for most teams
- Desktop, mobile and web apps
- Admin Dashboard, Feature Access Controls included
On-premise
For teams that want every message, call and file inside their own data centre, including fully air-gapped networks.
- 100% on your own servers, behind your firewall
- Works on your intranet without internet
- Docker install on Linux or Windows Server
Need ship and crew messaging as well? See Troop Messenger for shipping.
Get started
Connect Your Fleet and Your Platforms
Tell us about your network and the systems you run. We will set up a trial workspace or show you a demo with live location and an alert from your own platform.
What happens next
GET IN TOUCH
Talk to our deployment team
Tell us about your requirements and we'll get back to you shortly.
How we compare
How Troop Messenger Compares for Logistics
Logistics teams usually compare us with consumer chat apps, generic cloud team chat and email for driver and dispatch communication.
| Capability | Troop Messenger | Consumer messaging apps | Generic cloud team chat | |
|---|---|---|---|---|
| Your organisation owns and manages every account | Yes, central admin console | No, personal accounts | Yes | Yes |
| Choice of cloud, private cloud or on-premise | Yes, all three | No | Varies, mostly cloud only | Varies |
| Audit logs and retention policies | Yes | No | Varies by plan | Partly |
| Instant deprovisioning and remote device wipe | Yes, with MDM | No | Partly | Partly |
| Controlled guest access for partners | Yes, Orange Member | No | Varies by plan | Partly, hard to control |
| Self-destructing confidential chats | Yes, Burnout | Varies by app | No | No |
| Live location of drivers inside a managed work app | Yes | Partly, personal sharing only | No | No |
| SOS alert priority | Yes, Notify | No | No | No |
| Offline queuing and low-bandwidth calls | Yes | Partly | Partly | Partly |
Platform
Plugs Into the Platforms That Run Your Network
Troop Messenger sits next to your TMS, WMS, order and rider platforms and scales with your fleet.
Integrations
- Incoming webhooks
- REST APIs for messaging, users, channels and admin
- Outbound event triggers
- Supply chain, inventory and ERP
- Chat API for your own apps
- Zapier (cloud edition)
People and access
- Bulk provisioning for drivers and riders
- SCIM, LDAP and Active Directory
- SSO and MFA
- MDM with remote wipe
- Remote deprovisioning
Scale and resilience
- 100,000+ concurrent users
- Clustering and load balancing
- Active-active failover
- Backup and disaster recovery
- Uptime SLA agreed per contract
Available on
- Windows
- macOS
- Linux
- iOS
- Android
- Web
FAQ
Logistics Communication FAQs
A logistics communication platform connects dispatch, drivers, riders, hubs and management in one secure app for chat, calls, live location and real-time alerts from internal systems. Troop Messenger provides this on mobile, desktop and web, with webhooks and REST APIs for your platforms.
It replaces calls and personal chat groups with managed channels per hub, zone or route, live location sharing with dispatch, audio messages and photos from drivers, and alerts from your TMS or order platform that arrive in the right channel automatically.
Yes. Messages queue offline and deliver when the signal returns, and voice and video calls are optimised for low-bandwidth and high-latency networks, so truck driver communication keeps working on highways and rural routes.
Yes. Drivers, riders and field staff can share their real-time location with dispatch and safety teams inside Troop Messenger. It complements, rather than replaces, dedicated telematics and fleet tracking systems.
Both. Most logistics companies use the cloud edition, which is live within 24 hours. Private cloud and on-premise editions are available for companies that want data on their own infrastructure.
Teams can use priority notifications and SOS alerts to notify the relevant safety or operations personnel. This helps bring urgent incidents to the attention of the appropriate team for follow-up.
Yes. Teams can organise conversations into groups based on hubs, warehouses, delivery zones, regions or shifts. This helps ensure that operational updates reach the teams responsible for acting on them.
Yes. Teams can organise communication around different warehouses, distribution centres, regions and operational functions. Cloud, private-cloud and on-premise deployment options allow organisations to evaluate the setup that best fits their infrastructure and operational requirements.
Teams can use conversation search to find relevant messages and shared files, making it easier to refer to previous instructions, shipment updates and operational discussions.
Every Driver, Rider and Hub in One Secure App
Start with one hub or one zone. Connect your first webhook the same week.
