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How-to
Troubleshooting
Unable to load Troop Messenger Application? Please follow this troubleshooting Guide (Windows).
Step 1 :

Type “%appdata%” from your system from Windows Cortana, as directed by arrow as shown in the below figure.

 

Step 2 :

Press Enter or Click on %appdata%.

 

Step 3 :

Double-Click on Troop Messenger, as directed by the arrow from the below.

troubleshoot description

You are taken to Troop Messenger folder.

Step 4 :

Close Troop Messenger application from the Task Bar on your PC, in case if it is opened.

Step 5 :

In the Troop Messenger folder, Press CTRL+A (Select All), as shown in the below figure.

troubleshoot description

Step 6 :

Press Shift Delete.

A pop-up message window is opened saying, “Are you sure you want to permanently delete these items,”, as shown in the below figure.