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How-to
Unread Messages
How to check unread messages?
Step 1 :

When a message turns Unread, the Unread Message Icon notifies the user with a small blue coloured circle in it. The user is supposed to click on the Unread Message Icon to check them.

Click  as directed by the arrow from the figure below. 

Unread Messages Description

View Unread Messages window is opened as shown below.

Unread Messages Description

The users/team members unread message list is opened.

Note:

You can see the unread message count from the above figure.

Step 2 :

Click on the seleted user from the unread message list as directed by the arrow from the figure below.