PHI on personal phones
Clinicians and BPO staff share patient details on consumer apps the organisation cannot control, audit or wipe.
Secure messaging for healthcare
Secure Communication for Hospitals, Clinics and Healthcare Operations
Troop Messenger gives hospitals, clinics and the BPOs that handle patient data one encrypted place for chat, calls, alerts and file sharing. Run it on your own servers so patient data never leaves your network, or start in the cloud today.
- Patient data stays on your servers
- Enterprise-Grade Security
- Cloud, private cloud or on-premise.
Definition
What Is a Secure Healthcare Communication Platform?
A secure healthcare communication platform is an internal messaging, calling and file-sharing system for care teams, administrators and the partners who handle patient data, with encryption, access controls and audit logs that protect protected health information (PHI). Troop Messenger provides this clinical communication and collaboration layer for hospitals, clinics and healthcare BPOs, on your own servers, in your private cloud or in our cloud.
Healthcare teams still share patient details on personal phones, pagers and consumer chat apps. Troop Messenger replaces them with one managed app: every account is controlled by your organisation, every conversation is encrypted, and you choose where the data lives.
| What it is | Encrypted internal chat, calls, alerts and file sharing for healthcare |
|---|---|
| Who uses it | Clinicians, nurses, admin, IT, healthcare BPO teams, labs, pharma |
| Deployment | On-premise, private cloud or cloud (SaaS) |
| White label | Your own domain, logo, colours and branded apps for large deployments |
| Encryption | End-to-end by default; AES-256, Curve25519, Double Ratchet |
| Controls | SSO, MFA, RBAC, Units, audit logs, retention, MDM, anti-screenshot |
| Regulation | Built to support HIPAA safeguards; aligned with GDPR |
The problem
Why Patient Data Leaks Through Everyday Messaging
Most healthcare data breaches do not start with hackers. They start with a photo of a chart on a personal phone, a WhatsApp group for the night shift or an email to the wrong address.
Pagers and phone tag
Urgent requests travel through pagers, switchboards and missed calls, while patients wait.
No record when it matters
When a complaint, audit or investigation comes, nobody can show who said what, and when.
Data in someone else’s cloud
Many tools store data in a vendor’s cloud and region, which complicates data protection obligations and client contracts.
Use cases
How Healthcare Organisations Use Troop Messenger
From the ward to the billing floor, six ways hospitals, clinics and healthcare BPOs use Troop Messenger for clinical communication and operations.
01
Hospitals and health systems
Care team coordination
Channels per ward, unit and shift. Nurses, doctors and allied staff coordinate handovers, admissions and discharges with read receipts and a full record.
Features used: Groups, read receipts, pinned messages, audit logs
02
On-call and emergency teams
Urgent escalations
Escalate to the on-call doctor with an urgent or SOS alert that cuts through normal chat, then start a call in one tap.
Features used: Notify (urgent, SOS), audio and video calls
03
Clinics and group practices
Multi-site practice operations
Connect front desk, clinicians and practice managers across every site, with broadcasts for policy and schedule changes.
Features used: Broadcast groups, Forkout, scheduled messages
04
Healthcare BPOs
Billing, coding and RCM teams
Medical billing, coding, revenue cycle and transcription teams work on patient data in a governed app, with a separate unit per client and no personal phones.
Features used: Units, anti-screenshot, IP whitelisting, audit logs
05
Telehealth and specialists
Remote consults and second opinions
Specialists join a secure video call with screen sharing to review results with the treating team, wherever they are.
Features used: Video conferencing, screen sharing, file preview
06
Labs, pharma and life sciences
Results, trials and research
Share results, reports and trial documents securely with internal teams and invite partners such as CROs as controlled guests.
Features used: File Deck, Orange Member, version history
Features
Everything Healthcare Teams Need, in One Platform
Messaging, calls, file sharing and video built to support HIPAA safeguards, with the controls your privacy officer will ask about.
Units
Organise teams and departments separately while managing communication across the organisation.
Urgent and SOS alerts
Notify sends time-sensitive, urgent and SOS alerts that stand out from normal chat.
Read receipts
Know when team members have read important messages and updates.
Audio messages
Hands-free updates as voice notes between tasks.
Scheduled messages
Send reminders and shift notes at the right time.
Multi-language
Staff use the app in the language they work in.
Encrypted file sharing
Share reports, images and documents encrypted in transit and at rest.
Preview without download
Open files in the app so copies do not pile up on devices.
Anti-screenshot control
Restrict screenshots in channels that hold patient information.
Burnout confidential chat
Sensitive discussions that leave no trace once the window closes.
Audit logs and retention
Exportable, timestamped logs and retention policies for audits and investigations.
Mobile Device Management
Compatible with solutions from all major MDM providers.
1:1 & Group Messaging
Secure one-to-one and group conversations.
Group Management
Create, organise and administer team groups.
Message Recall
Recall a sent message within 10 minutes; the recipient’s copy disappears too.
iBuzr
Store and reuse canned replies and templates.
Universal Search
Find any message, file or contact across the full history.
Forkout
Send one message or file to hundreds of users and groups in a single action.
Audio and video calls
Encrypted one-to-one and group calls on desktop, mobile and web.
Conferencing with controls
Multi-party video conferences with host controls to mute, remove and manage participants.
Screen Sharing
Share your screen to review documents, workflows, reports, and other information collaboratively.
Low-bandwidth optimisation
Calls tuned for weak, high-latency or congested networks.
Noise suppression
Background noise reduction for clear audio in loud environments.
Scheduled Meetings
Schedule meetings with reminders and ensure important discussions stay on track
Encryption
Uses established cryptographic mechanisms, including ECDH, the SECP384R1 curve, PBKDF2 and AES-256, to help secure business communication.
SSO, LDAP and MFA
SAML and OAuth single sign-on, LDAP and Active Directory sync, and multi-factor authentication including biometrics.
Role-Based Access Controls
Permissions at feature level, not just account level.
Audit logs and retention
Timestamped, exportable activity logs and configurable data retention policies.
Mobile Device Management
Compatible with solutions from all major MDM providers.
Anti-screenshot and IP whitelisting
Restrict screenshots of sensitive chats and limit access to approved networks.
Why healthcare organisations choose us
Six Things Built for Healthcare
Designed for organisations where every message may contain protected health information.
01
On-premise, if you want it
Run Troop Messenger entirely on your own servers, even air-gapped, so PHI never leaves your network.
02
Encryption
Proven protocols including the ECDH key agreement protocol, SECP384R1 Curve, PBKDF2 algorithm, and AES-256 across all messaging, calls, conferencing, and screen sharing.
03
Units for every client or site
Separate hospitals, departments or BPO clients, and control who can talk to whom.
04
Alerts that cut through
Urgent and SOS alerts for escalations, codes and incidents.
05
Your brand, your app
White-label Troop Messenger with your own domain, logo, colours and branded mobile and desktop apps.
06
Evidence for audits
Exportable audit logs, retention policies and audit-ready reports for privacy officers and clients.
Use case in practice
Give Every Client Proof That Its Patient Data Is Protected
How a medical billing or revenue cycle BPO sets up Troop Messenger when a new hospital or practice becomes a client.
Step 1
A unit per client
The BPO creates a Unit for the new client. Only the agents and team leads assigned to that client can see its channels and files.
Step 2
Lock down the devices
MFA, IP whitelisting to the delivery centre network, anti-screenshot control and MDM with remote wipe keep data off personal devices.
Step 3
Work and escalate
Agents raise queries, denials and documentation gaps in client channels; the client’s staff join as controlled guests to answer them.
Step 4
Prove it at audit time
Exportable audit logs and retention reports show the client and its auditors who accessed what, and when.
Deployment
Keep Patient Data Exactly Where You Want It
Most hospitals and healthcare BPOs choose on-premise, so patient data stays inside their own data centre. The cloud edition is a fast, good option for clinics and smaller teams, and private cloud sits in between.
Cloud (SaaS)
Live within 24 hours, hosted, secured and updated by us, with SSO, MFA, audit logs and retention. A good fit for clinics, practices and smaller teams.
- Live within 24 hours
- Desktop, mobile and web apps
- Admin Dashboard, Feature Access Controls included
On-premise
Every message, call and file stays on your own servers, behind your firewall, including air-gapped networks. Troop Messenger does not store your patient data.
- 100% on your own servers
- Works on your intranet without internet
- Install on Linux or Windows Server
- Backup, failover and disaster recovery
Private cloud
Run Troop Messenger in your own cloud account when your security team wants control of the tenancy without running servers in-house.
- Your own AWS, Azure or GCP tenancy
- Data stays in the region you choose
- Managed and updated with our team
White label for large deployments
Health systems, healthcare BPOs and health-tech companies can run Troop Messenger under their own brand, on their own domain, with their own mobile and desktop apps.
- Your domain, logo and colours
- Branded iOS, Android and desktop apps
- Chat API to add messaging to your own patient or clinician apps
- Dedicated deployment support and custom SLA
Not sure which fits? Many groups run hospitals on-premise and smaller clinics in the cloud, in one platform.
Get started
Protect Patient Data in Every Conversation
Tell us about your organisation. We will show you Troop Messenger with your hosting, privacy and integration requirements in mind, and plan an on-premise, private cloud, cloud or white-label rollout.
What happens next
GET IN TOUCH
Talk to our deployment team
Tell us about your requirements and we'll get back to you shortly.
How we compare
How Troop Messenger Compares for Healthcare
Healthcare teams usually compare us with consumer chat apps, generic cloud team chat and email for internal communication.
| Capability | Troop Messenger | Consumer messaging apps | Generic cloud team chat | |
|---|---|---|---|---|
| Your organisation owns and manages every account | Yes, central admin console | No, personal accounts | Yes | Yes |
| Choice of cloud, private cloud or on-premise | Yes, all three | No | Varies, mostly cloud only | Varies |
| Audit logs and retention policies | Yes | No | Varies by plan | Partly |
| Instant deprovisioning and remote device wipe | Yes, with MDM | No | Partly | Partly |
| Controlled guest access for partners | Yes, Orange Member | No | Varies by plan | Partly, hard to control |
| Self-destructing confidential chats | Yes, Burnout | Varies by app | No | No |
| Patient data stays on your own servers | Yes, on-premise edition | No | Rarely | Varies |
| White-label apps with your own brand | Yes | No | No | No |
Platform
Fits Into Your Clinical and Back-Office Systems
Troop Messenger connects to the systems you already run and scales from one clinic to a national network.
Integrations
- Webhooks and REST APIs
- System-generated alerts and notifications
- Ticketing and ITSM
- Syslog to your SIEM
- Chat API for your own apps
Identity and access
- SAML and OAuth SSO
- LDAP and Active Directory
- SCIM provisioning
- MFA with biometrics
- IP whitelisting
Scale and resilience
- 100,000+ concurrent users
- Clustering and active-active failover
- Backup and disaster recovery
- Geographic redundancy
- Uptime SLA agreed per contract
Available on
- Windows
- macOS
- Linux
- iOS
- Android
- Web
FAQ
Healthcare Communication FAQs
A healthcare communication platform is a secure system for messaging, calls, alerts and file sharing between clinicians, staff and partners who handle patient data. Troop Messenger provides this with encryption, central administration and a choice of on-premise, private cloud or cloud hosting.
Clinical communication and collaboration is the real-time coordination of care teams: handovers, escalations, consults and results. Troop Messenger supports it with ward and unit channels, urgent and SOS alerts, read receipts, and secure audio and video calls.
Yes. The on-premise edition runs 100% on your own servers behind your firewall, including air-gapped networks, on Linux or Windows Server. Troop Messenger does not store your patient data in this model.
Yes. Medical billing, coding, revenue cycle, transcription and patient contact centre teams use Troop Messenger with a separate unit per client, MFA, IP whitelisting, anti-screenshot control and exportable audit logs to show clients how their data is protected.
Yes. Files, audio calls and video conferences are protected by encryption. Files can be previewed without downloading, and screenshots can be restricted in sensitive channels.
Teams can use urgent and SOS alerts to highlight time-sensitive updates, notify relevant staff and coordinate follow-ups through chat or audio and video calls.
Yes. Admins can manage user accounts, permissions and organisational access settings from the administration controls, according to the organisation's configuration.
Troop Messenger can be evaluated by clinics, hospitals, healthcare networks and healthcare service providers based on their team size, communication requirements, administrative needs and deployment preferences.
Contact our team to arrange a demo or discuss a deployment tailored to your organisation's communication workflows, hosting preferences, access controls and integration requirements.
One Secure Place for Every Care Team
Start with one ward, one clinic or one client team.
