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There are 2 ways: I. • Go to Messenger page. On the top Left side, you will have an option - Dashboard • Click on Dashboard and you will be directed to Admin - Home • Shortcuts>>>Add>>>Employees • Start adding employees. II. By clicking on + icon at top NOTE: Only Admin can add Employees.
Yes, you can do that. The procedure to make employee as admin: 1. Go to messenger page on the website you will find a Dashboard on the top left side 2. In the shortcuts click on the admin 3. Enter the details in set role screen 4. Set them as admin.
It supports unlimited employees. Remember that only the admin can add the employees.
The deletion of the account needs an email sent from the registered email address, asking for the cancellation with the reason for cancellation to support@troopmessenger.com.
Steps to reset the password: 1. Go to the Desktop Application/ TM Website. 2. In the login screen click on the forgot password which will redirect you to forgot password screen. 3. Then you need to enter your registered email address. 4. A new password reset link will be sent to your registered email. 5. After clicking on verification email you can set a new password.
The person who signs up or registers in the Troop Messenger with his/her details will be the Admin of TM.
Visit https://www.troopmessenger.com/ downloads and download the Troop Messenger for the platform of your choice.
The system automatically recommends you the best which is compatible to your system.
No, TM is not an open source.
Employees bandwidth is unlimited.
• In Premium plan you can add Unlimited Users • In Enterprise plan you can add Unlimited Users
Yes, it is allowed but video calling / screen sharing feature will not work in UAE.
Following are the steps: 1. Go to the Desktop Application/ TM Website/Mobile APP. 2. In the login screen click on the forgot password which will redirect you to forgot password screen. 3. Then you need to enter your registered email address. 4. A new password reset link will be sent to your registered email. 5. After clicking on verification email you can set a new password.
Steps to add Employees: 1. Go to Messenger page. On the top Left side, you will have an option - Dashboard 2. Click on Dashboard and you will be directed to Admin - Home 3. Shortcuts >>> Add >>> Employees. 4. Start adding employees.
Steps to add Designation and Department 1. Go to Messenger page. On the top Left side, you will have an option - Dashboard 2. Click on Dashboard and you will be directed to Admin - Home 3. Shortcuts>>>Add>>>Department 4. Shortcuts>>>Add>>>Designation.
Only messages can be deleted but not the entire chat at once.
Yes, using our mobile apps, you can share text, media & files to other apps. Steps: 1) Select message(s) by long press. 2) Tap on share icon on the top.
When an employee is on sabbatical leave. That period in TM can be considered as inactive. When an employee is terminated from the organization, he/she can no longer be seen in TM, and they are considered in Others.
You can send an email to support@troopmesenger.com. Support team will contact you with in 24 to 48 hours. If you are a registered Troop Messenger user, can contact live support.
All together there are five status updates. “Available” and “DND” are the two status updates set by default. The other three customizable status updates can be set by the Troop Messenger’s admin, like “Can’t chat”, “In Meeting” and “Away”.
Go to Settings>>Password>>Old password>>New Password>>Confirm password>>Save.
There are 2 ways: I. • Go to Messenger page. On the top Left side, you will have an option - Dashboard • Click on Dashboard and you will be directed to Admin - Home • Shortcuts>>>Add>>>Employees • Start adding employees. II. By clicking on + icon at top NOTE: Only Admin can add Employees.
Yes, you can do that. The procedure to make employee as admin: 1. Go to messenger page on the website you will find a Dashboard on the top left side 2. In the shortcuts click on the admin 3. Enter the details in set role screen 4. Set them as admin.
It supports unlimited employees. Remember that only the admin can add the employees.
The deletion of the account needs an email sent from the registered email address, asking for the cancellation with the reason for cancellation to support@troopmessenger.com.
Steps to reset the password: 1. Go to the Desktop Application/ TM Website. 2. In the login screen click on the forgot password which will redirect you to forgot password screen. 3. Then you need to enter your registered email address. 4. A new password reset link will be sent to your registered email. 5. After clicking on verification email you can set a new password.
The person who signs up or registers in the Troop Messenger with his/her details will be the Admin of TM.
Visit https://www.troopmessenger.com/ downloads and download the Troop Messenger for the platform of your choice.
The system automatically recommends you the best which is compatible to your system.
No, TM is not an open source.
Employees bandwidth is unlimited.
• In Premium plan you can add Unlimited Users • In Enterprise plan you can add Unlimited Users
Yes, it is allowed but video calling / screen sharing feature will not work in UAE.
Following are the steps: 1. Go to the Desktop Application/ TM Website/Mobile APP. 2. In the login screen click on the forgot password which will redirect you to forgot password screen. 3. Then you need to enter your registered email address. 4. A new password reset link will be sent to your registered email. 5. After clicking on verification email you can set a new password.
Steps to add Employees: 1. Go to Messenger page. On the top Left side, you will have an option - Dashboard 2. Click on Dashboard and you will be directed to Admin - Home 3. Shortcuts >>> Add >>> Employees. 4. Start adding employees.
Steps to add Designation and Department 1. Go to Messenger page. On the top Left side, you will have an option - Dashboard 2. Click on Dashboard and you will be directed to Admin - Home 3. Shortcuts>>>Add>>>Department 4. Shortcuts>>>Add>>>Designation.
Only messages can be deleted but not the entire chat at once.
Yes, using our mobile apps, you can share text, media & files to other apps. Steps: 1) Select message(s) by long press. 2) Tap on share icon on the top.
When an employee is on sabbatical leave. That period in TM can be considered as inactive. When an employee is terminated from the organization, he/she can no longer be seen in TM, and they are considered in Others.
You can send an email to support@troopmesenger.com. Support team will contact you with in 24 to 48 hours. If you are a registered Troop Messenger user, can contact live support.
All together there are five status updates. “Available” and “DND” are the two status updates set by default. The other three customizable status updates can be set by the Troop Messenger’s admin, like “Can’t chat”, “In Meeting” and “Away”.
Go to Settings>>Password>>Old password>>New Password>>Confirm password>>Save.
Admin can add the employees in a group and delete the group as well if needed. Whereas a Moderator can only add the employees in a group but cannot delete the respective group.
You can create unlimited groups in Enterprise/Premium plan.
No, as an admin you cannot delete others messages. You may delete messages which you have sent in a group using DELETE or RECALL feature.
Yes, as an admin you can delete groups.
Yes, we have screen sharing. Controlling is being developed and yet for release.
The orange member feature allows the Admin of the Troop Messenger application to add vendors/customers/non-employees without their business email. When you want to add members of public/private domains that you own or operate, this feature is helpful. The native users/team members of the application can identify them with an orange color dot appearing next to their names in the users/participant’s list.
Procedure to add Employees: This can be done in two ways: • Go to Messenger page. On the top Left side, you will have an option - Dashboard • Click on Dashboard and you will be directed to Admin - Home • Shortcuts>>>Add>>>Employees. • Enable the option “Is Orange Member” • Start adding employees. (or) • Go to Messenger page. On the top Left side, you will have an option – Dashboard. • Click on Dashboard and you will be directed to Admin – Home. • Go to Employees tab on dashboard. • Enable the option “Is Orange Member”. • Start adding employees.
The person who has been added will receive an email from Troop Messenger to his/her public/private email id with login details.
Steps to set conditions: • Go to Messenger page. On the top Left side, you will have an option - Dashboard • Click on the dashboard>>>Permissions>>>Orange Member • Enable the conditions which you want to set • Click Apply.
Steps to set permissions: • Go to Messenger page. On the top Left side, you will have an option - Dashboard • Click on the dashboard>>>Permissions>>>Orange Member • Click permissions – Default permissions page is opened • Select the users who can chat with orange member and vice-versa • Click save.
They will have an orange dot on the bottom right of their display picture to indicate that they are orange members.
An email will be sent to the respective mail id which is been used by the admin while adding. He/she just needs to go and click on that link to get login.
An email will be sent from Troop Messenger to the particular domain which is been used while adding, asking to login with his particular email id in Troop Messenger. He/she just needs to click on login and enter his email id and password to start using the application.
When the other company adds you as an orange member, their company name will display beside our home company name in TM.
The admin can set this condition for an orange member. If he/she enables the condition “Can’t create groups, then the orange Member cannot create groups, and if this condition is disabled then the orange member can create groups.
No, only request can be raised from desktop to view the location of the recipient user.
No, only the Troop Messenger application registered users have provision to chat with live chat support team.
To send an audio message, click on audio message icon, start speaking and then click on send.
To listen to an audio message that you have sent or received, click on Play option.
This feature allows you to silence conversations that's not relevant right at that moment. You can choose to unmute the conversations when ever needed.
The mute conversation feature will disable notifications from the conversation between you and the user/group who you've muted. You will still receive their messages, you just won't be notified.
No, as of now there is no time limit.
You can filter the Read Receipts messages from the advanced filter group and bring them all to one place.
• The recipient for whom you have tagged the Read Receipt has to acknowledge the message by clicking on the Read Receipts icon. • The icon then turns into solid blue at both the receiver's/ sender’s end, making the sender understand that the message has been read by the recipient.
Flag those sent/received messages which you feel are important.
You can filter the flagged messages from the advanced filter group and bring them all to one place.
Find the feature - Flag in the message right-click menu to flag the selected message.
You can find Respond Later feature from the message right-click menu.
You can filter the Respond Later tagged messages from the Advanced Filter Group for individual participants and from Global Search filters to check for multiple users and multiple groups.
After you replied to the tagged Respond Later Messages, the red-colored circle which was tagged to the message gets auto-cleared.
You can manually clear the Respond Later tag from the message right-click menu when you no longer feel the necessity of replying to the tagged Respond Later message.
You will see a dotted red-colored circle tagged to the message.
Yes. You are allowed to edit the sent message within 5 minutes.
You can identify an edited message with a pen symbol along with the edited time shown in it.
No, you can only edit a sent message
You can edit until the time limit is done.
Go to Settings>> Notifications>>Enable show on/off the notifications with sound.
Yes, Go to Settings>> Notifications>>Enable show on/off the notifications with sound.
You can find the Suggested and Canned Responses near the “Type your message” area.
You can enable this feature in the Settings page.
Yes, When you double-click a Canned/Suggested Response in Chat window - the message will be sent to the recipient.
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