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There are 2 ways: I. • Go to Messenger page. On the top Left side, you will have an option - Admin Dashboard • Click on Admin Dashboard and you will be directed to Admin Dashboard - Home • Go to Users tab. • Click on ADD USER • Start adding employees. II. By clicking on ADD USERS icon on top of the messenger page NOTE: Only Admin can add Employees.
It supports unlimited employees. Remember that only the admin can add the employees.
The deletion of the account needs an email sent from the registered email address, asking for the cancellation with the reason for cancellation to support@troopmessenger.com.
Steps to reset the password: 1. Go to the Desktop Application/ TM Website. 2. In the login screen click on the forgot password which will redirect you to forgot password screen. 3. Then you need to enter your registered email address. 4. A new password reset link will be sent to your registered email. 5. After clicking on verification email you can set a new password.
The person who signs up or registers in the Troop Messenger with his/her details will be the Admin of TM.
Visit https://www.troopmessenger.com/ downloads and download the Troop Messenger for the platform of your choice.
The system automatically recommends you the best which is compatible to your system.
No, TM is not an open source.
Employees bandwidth is unlimited.
• In Premium plan you can add Unlimited Users • In Enterprise plan you can add Unlimited Users
Yes, it is allowed but video calling / screen sharing feature will not work in UAE.
Following are the steps: 1. Go to the Desktop Application/ TM Website/Mobile APP. 2. In the login screen click on the forgot password which will redirect you to forgot password screen. 3. Then you need to enter your registered email address. 4. A new password reset link will be sent to your registered email. 5. After clicking on verification email you can set a new password.
Steps to add Designation and Department 1. Go to Messenger page. On the top Left side, you will have an option - Admin Dashboard 2. Click on Admin Dashboard and you will be directed to - Home 3. Quick add>>>Department 4. Quick add>>>Designation 5. Quick add>>>Location.
Yes, using our mobile apps, you can share text, media & files to other apps. Steps: 1) Select message(s) by long press. 2) Tap on share icon on the top.
You can send an email to support@troopmesenger.com. Support team will contact you with in 24 to 48 hours. If you are a registered Troop Messenger user, can contact live support.
All together there are five status updates. “Available” and “DND” are the two status updates set by default. The other three customizable status updates can be set by the Troop Messenger’s admin, like “Can’t chat”, “In Meeting” and “Away”.
Go to Personal Settings>>Change Password>>Old password>>New Password>>Confirm password>>Save.
There are 2 ways: I. • Go to Messenger page. On the top Left side, you will have an option - Admin Dashboard • Click on Admin Dashboard and you will be directed to Admin Dashboard - Home • Go to Users tab. • Click on ADD USER • Start adding employees. II. By clicking on ADD USERS icon on top of the messenger page NOTE: Only Admin can add Employees.
It supports unlimited employees. Remember that only the admin can add the employees.
The deletion of the account needs an email sent from the registered email address, asking for the cancellation with the reason for cancellation to support@troopmessenger.com.
Steps to reset the password: 1. Go to the Desktop Application/ TM Website. 2. In the login screen click on the forgot password which will redirect you to forgot password screen. 3. Then you need to enter your registered email address. 4. A new password reset link will be sent to your registered email. 5. After clicking on verification email you can set a new password.
The person who signs up or registers in the Troop Messenger with his/her details will be the Admin of TM.
Visit https://www.troopmessenger.com/ downloads and download the Troop Messenger for the platform of your choice.
The system automatically recommends you the best which is compatible to your system.
No, TM is not an open source.
Employees bandwidth is unlimited.
• In Premium plan you can add Unlimited Users • In Enterprise plan you can add Unlimited Users
Yes, it is allowed but video calling / screen sharing feature will not work in UAE.
Following are the steps: 1. Go to the Desktop Application/ TM Website/Mobile APP. 2. In the login screen click on the forgot password which will redirect you to forgot password screen. 3. Then you need to enter your registered email address. 4. A new password reset link will be sent to your registered email. 5. After clicking on verification email you can set a new password.
Steps to add Designation and Department 1. Go to Messenger page. On the top Left side, you will have an option - Admin Dashboard 2. Click on Admin Dashboard and you will be directed to - Home 3. Quick add>>>Department 4. Quick add>>>Designation 5. Quick add>>>Location.
Yes, using our mobile apps, you can share text, media & files to other apps. Steps: 1) Select message(s) by long press. 2) Tap on share icon on the top.
You can send an email to support@troopmesenger.com. Support team will contact you with in 24 to 48 hours. If you are a registered Troop Messenger user, can contact live support.
All together there are five status updates. “Available” and “DND” are the two status updates set by default. The other three customizable status updates can be set by the Troop Messenger’s admin, like “Can’t chat”, “In Meeting” and “Away”.
Go to Personal Settings>>Change Password>>Old password>>New Password>>Confirm password>>Save.
Admin can add the employees in a group and delete the group as well if needed. Whereas a Moderator can only add the employees in a group but cannot delete the respective group.
You can create unlimited groups in Enterprise/Premium plan.
Yes, but the TM-Admin must set permission to the group admin in order to delete the messages of a group.
Yes, as an admin you can delete groups.
Yes, we have Remote Desktop Control.
The orange member feature allows the Admin of the Troop Messenger application to add vendors/customers/non-employees without their business email. When you want to add members of public/private domains that you own or operate, this feature is helpful. The native users/team members of the application can identify them with an orange color dot appearing next to their names in the users/participant’s list.
The person who has been added will receive an email from Troop Messenger to his/her public/private email id with login details.
Steps to set conditions: • Go to Messenger page. On the top Left side, you will have an option - Dashboard • Click on the dashboard>>>Permissions>>>Orange Member • Enable the conditions which you want to set • Click Apply.
Steps to set permissions: • Go to Messenger page. On the top Left side, you will have an option - Dashboard • Click on the dashboard>>>Permissions>>>Orange Member • Click permissions – Default permissions page is opened • Select the users who can chat with orange member and vice-versa • Click save.
They will have an orange dot on the bottom right of their display picture to indicate that they are orange members.
An email will be sent to the respective mail id which is been used by the admin while adding. He/she just needs to go and click on that link to get login.
An email will be sent from Troop Messenger to the particular domain which is been used while adding, asking to login with his particular email id in Troop Messenger. He/she just needs to click on login and enter his email id and password to start using the application.
When the other company adds you as an orange member, their company name will display beside our home company name in TM.
The admin can set this condition for an orange member. If he/she enables the condition “Can’t create groups, then the orange Member cannot create groups, and if this condition is disabled then the orange member can create groups.
No, only request can be raised from desktop to view the location of the recipient user.
No, only the Troop Messenger application registered users have provision to chat with live chat support team.
To send an audio message, click on audio message icon, start speaking and then click on send.
To listen to an audio message that you have sent or received, click on Play option.
This feature allows you to silence conversations that's not relevant right at that moment. You can choose to unmute the conversations when ever needed.
The mute conversation feature will disable notifications from the conversation between you and the user/group who you've muted. You will still receive their messages, you just won't be notified.
No, as of now there is no time limit.
You can filter the Read Receipts messages from the advanced filter group and bring them all to one place.
• The recipient for whom you have tagged the Read Receipt has to acknowledge the message by clicking on the Read Receipts icon. • The icon then turns into solid blue at both the receiver's/ sender’s end, making the sender understand that the message has been read by the recipient.
Flag those sent/received messages which you feel are important.
You can filter the flagged messages from the advanced filter group and bring them all to one place.
Find the feature - Flag in the message right-click menu to flag the selected message.
You can find Respond Later feature from the message right-click menu.
You can filter the Respond Later tagged messages from the Advanced Filter Group for individual participants and from Global Search filters to check for multiple users and multiple groups.
After you replied to the tagged Respond Later Messages, the red-colored circle which was tagged to the message gets auto-cleared.
You can manually clear the Respond Later tag from the message right-click menu when you no longer feel the necessity of replying to the tagged Respond Later message.
You will see a dotted red-colored circle tagged to the message.
Yes. You are allowed to edit the sent message within 5 minutes.
You can identify an edited message with a pen symbol along with the edited time shown in it.
No, you can only edit a sent message
You can edit until the time limit is done.
Go to Settings>> Notifications>>Enable show on/off the notifications with sound.
Yes, Go to Settings>> Notifications>>Enable show on/off the notifications with sound.
You can find the Suggested and Canned Responses near the “Type your message” area.
You can enable this feature in the Settings page.
Yes, When you double-click a Canned/Suggested Response in Chat window - the message will be sent to the recipient.
Yes, the group members and moderators can exit from the group from Settings without the need for the admin’s permission.
The TM-Admin must set permission to the group admin in order to delete the messages and files of a group.
Yes, the group admin has the privilege to delete all messages & files of a group in just one go.
Yes, the messages of the group can be deleted alone.
Yes, the files of the group can be deleted alone.
You can see them with the help of the log feature. Go to group profile image >>Go to logs>> A log history window opens.
Yes, he/she can exit from the group by making another group member as admin.
No, only the host can mute the participants.
Yes. He/she can initiate the option of Request to Unmute. It’s up to the recipient to accept/reject the host’s request to unmute his/her audio.
No, all the participants of the call have the option of ‘Exit Self’. You can exit anytime without any request.
The Troop Messenger will automatically make any other participant of group call as host.
Yes. From the 3-dot menu, the host can make the person as another host to the call.
Yes. The host can remove the participants from the call by selecting remove user option from the 3-dot menu.
No, only the host who has initiated the call or, if made another member/s as a host, will have the 3-dot menu.
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