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Frequently Asked Questions

App General FAQs

What is Troop Messenger?

Troop Messenger is a professional chat application for business firms letting you share internal data and knowledge for collaborative business performance.

Is Troop Messenger Free?

Yes! Troop Messenger is a free app available for download from app store and play store to avail all its functionalities.

How do I use Troop Messenger Features?

Troop Messenger is a multi-featured app allowing for seamless intra- communication across a business entity. Users can chat with co-workers through Troop Messenger.
Furthermore, it lets users share files of various formats and pin prioritized users to make job even easier than ever before. Download and install Troop Messenger to enjoy its updated functionalities.

Can I use Troop Messenger for business on Mobile devices?

Yes, you can use Troop Messenger in your Mobile devices, as the app is available for both iOS and Android version for your business needs.

What languages are available?

For the time being Troop Messenger supports English as its prime language. We have provision to expand its language availability in near future.

I have technical problem, who do I email?

We are always ready to help you out for any technical of functional issues. Contact our customer support at developer@troopmessenger.com

How does Troop Messenger work?

After downloading Troop Messenger, login to the application with valid username and password for your company and then feed all the required company
details as prompted by the system. Then add all your company employees with employment details and enjoy Troop Messenger.

Is there any chat back up feature in Troop Messenger?

Troop Messenger offers effective chat backup feature for Android and IOS mobile apps. Click on the restore option to back up your chat history.
If you don’t want the previous chat history, then click on the skip option at the top right corner.

How Troop Messenger is different from other Message Apps?

Troop Messenger, as opposed to other message apps, is a business purpose app, where you can share information, multimedia files, create a group, reply and forward to the individual chats.

How Troop Messenger is profitable to my business?

With Troop Messenger your intra business communication is fully secured. It promotes collaborative working by allowing for creation of groups. Furthermore Troop Messenger is compatible to access multiple file formats, file sharing and messaging. .

After downloading Troop Messenger, login to the application with valid username and password for your company and then feed all the required company details as prompted by the system.

What can I do, if I forget my password?

On the login Screen, click on forget password, which redirects you to the forget password screen page. Now enter your registered Email address. A new Password reset link will be sent to your registered email address.

App Features

How to start a new conversation?

Select the particular contact from the contact screen with whom you want to chat. Then the system will redirect to the chat screen where you can enter the message, add files, voice messages by clicking on the attachment button and click send button.

How to search for contacts in Troop Messenger?

Yes! You can. Click on the search button at the top right beside the menu button and the system will redirect you to the search screen. Enter the name of the specific employee/ group in the search bar. The app will display all the contacts as per searched name with unread messages sent by that particular user.

How to forward messages to others in Troop Messenger?

First press longer on a message, then the system will display with multiple options. Here select multiple messages to forward. Then click on the forward button at the top right corner of that screen. After that the app will prompt you to select contacts on “pick contacts” screen. Here select desired contacts and click on the send button at top right corner of the screen

How to reply a particular message?

To reply to a particular message, press longer on a message and the system will display multiple options. Click on reply option. Then enter the desired reply in the message box and click on the send button to post the reply.

Can I copy and paste a message in Troop Messenger?

Yes, You can. For that, press long on the particular message that you want to copy and the system will display the copy option. Click on the copy option and paste in any another Troop messenger contact or on any forum that you want.

To share a message to contacts from external apps, press long on a message and the system will display the share option for the selected message. Then click on the share button, select the app, through which you want to share the message either to WhatsApp, Gmail, Messaging and other available apps in your mobile.

In order to share an attachment, click on the add attachment button at the bottom left corner of the chat screen of the user with whom you want to share that file and the system will display six options to share, like- image, video, location, contact, document and camera. Select one of those as per need..

How to take images and record video in Troop Messenger?

In order to avail the camera option of Troop Messenger to take snap and record video, click on the add attachment button at the bottom left corner of the chat screen of the user with whom you want to share that file and the system will display six options to share, like- image, video, location, contact, document and camera. Here select camera option and the system will prompt to select one option among all the available cameras in your device. Select one among them and take still snaps and record video.

What is pin chat and how to pin a chat in Troop Messenger?

Pin chat option is to pin the prioritized Troop Messenger contact at the top of the contact screen to avoid searching and reduce the time to start a business conversation. To pin a contact, on the contact screen, press longer on the contact you want to be at the top and the system will display the option to pin your selected chat.
Then click on the pin button at the screen top beside the search button. And you are done.

How to unpin the chat in Troop Messenger?

On the contact screen, press long on the pinned chat and the system will display the option to unpin your selected chat.
Here click on the unpin button and that’s all.

Can I download documents and images in Troop Messenger?

Yes, you can download documents and images by clicking over the download option.. .

In order to share a contact, click on the add attachment button at the bottom left corner of the chat screen of the user with whom you want to share that file and the system will display six options to share, like- image, video, location, contact, document and camera. Select the contact option here. After that the system will redirect to your phone contact, here select the desired contact

Can I make a direct call with the shared contacts?

Yes, you can not only make a call but can save the shared contacts direct front the chat window. In order to make a call, click on the call button and to save the contact to your phone book, click on the add contact button as in this screen.

Share location option in the TM allows you to add your current location as an attachment. To do that, click on the add attachment button on the chat screen, then click on the location option, set the desired location and click on the “select this location” option and you are good to go..

What is self messaging in TM? How to use it?

Letting you save your own documents and files in Troop Messenger account, TM has introduced this functionality. Here you can save your own documents, images and video files by using new self chat option in the Troop Messenger. On the chat screen, search for your own name, and then click on that tab and the system will display your self-messaging screen heading with your name at the top. Here you can type and note in the message box or can add any attachment and click on the send button at the bottom right corner of the screen. And thus you are all set with self-chat functionality.

Is sharing business conversation in Troop Messenger safe and secured?

With server side encryption TM is foolproof, secured and in order to keep your data confidential, TM provides three smart security options, namely- pin, image and finger print.

How to secure my account with security pin option?

For that, click on the menu button at the top right corner in the home screen. Then click on profile and the system displays the pin option. Enabling the pin option, enter the 4 digit pin and again enter to confirm pin in respective fields. Then click confirm option to set your pin as a security. Then the Troop Messenger will ask for security pin whenever you login it.

How to secure my account using image?

Click on the menu option at the top right corner. Then click on profile and enable the image option here. Then upload an image from the current device and set any two points anywhere on the image to lock and finally click confirm option to set image as your security for your Troop Messenger account.

How to secure my account with Finger print?

Click on the menu option at the top right corner of the home screen of the app. Then click on profile and the system will display fingerprint option if your device has a finger print scanner. Then click on the fingerprint and keep your finger at the sensor to authenticate. Finally click the confirm option and set fingerprint as your account security. .

Feedback in TM lets you write to us about any sort of difficulty you meet at any point of time while using Troop Messenger and we will work over that to fix the issue letting you enjoy services seamlessly. For that, click on the menu button at the top right corner of the home screen. Then the system will redirect you to the write us window. Here select a bug type from the bug drop down, write your feedback at the respective field and finally click on the send option.. .

Do I have to upgrade my mobile to the latest version to use TM?

TM is equally compatible with Android 5.0 SDK version 19 and above and iOS 10.3 version and above.

Do I get regular updates from TM?

All the periodical updates in TM are uploaded in Android Market or play stores and app stores. Users can download updates from these stores and enjoy the latest and updated features and facilities of TM. They can choose the auto update mode in their phone too to avail the latest version of TM without effort.

Can I use ring tones for incoming messages in TM?

You can set desired ring tones available in your phone for incoming messages on TM. You can change the volume of the notification tones in your phone to suit your needs.

Can I block any user from contacting me in TM?

No. TM being a business chat application, you cannot block or bar any user from contacting you or sending you messages.

Can I hide my online status in TM?

No. Once you download TM and start using it, your online presence is visible to all the users of TM in your organization. TM being a business chat app, hiding of online status is not possible.

Can I turn off “Read Receipts”?

All communications in TM are transparent between the sender and receiver. There is no provision of hiding or turning off “Read Receipts” function, as such a provision would defeat the purpose of a business chat.

If my phone is lost can the finder access my TM?

TM cannot be accessed by anyone else except you, provided you signed off from TM after use. Every sign in needs password to restart TM. Additionally, you have three different forms of security steps such as Pin, Image and Finger Print which can be activated as per your choice.

How do I know if my message was delivered?

If you are not connected to internet, your message will be shown as “undelivered” (with an image of a clock). When the message is delivered, a single tick mark appears on the chat screen.
As soon as the intended message is received by the recipient, two tick marks appear. The two tick marks turn green when the recipient sees the message. In a group chat two tick marks appear on the chat screen when all the members of the group receive the message. The two tick marks turn green when all the group members see the message.

Can I save my chat history?

All your conversations will be stored automatically by TM and in case of reinstallation you can restore your data with the Restore button.

Can I delete messages from TM?

No, for the time being, you cannot delete any message received or sent by you on TM. We are working on this aspect and may likely to come up with an update on this soon.

Is my chat history safe if I uninstall TM and reinstall?

Yes, users can restore their chat history in the event of uninstalling and reinstalling TM on their phones. When TM is reinstalled, users will see an option “Restore”. By pressing this button, the complete chat history is restored. If users choose not to restore, they can do so by pressing the “Skip” button. However, chat history cannot be restored later. .

Groups

How to create a new group in Troop Messenger?

On the app home page, click menu button and then select the “New group” option. Then the system will redirect you to the add member screen. Here add the desired contact and click on the “next” button. Then a new window will come up. Here add the group name, set a group Display picture and click on the create option to create the new group.
Now enjoy the group chat.

How to pin and unpin groups in Troop Messenger?

Group pin/unpin is the exactly same as the chat pin/unpin functionality. To pin a group, on the contact screen, press longer on the group you want to be at the top and the system will display the option to pin your selected chat. Then click on the pin button at the screen top beside the search button. And you are done. In order to unpin a pinned group, press long on the desired pinned group and the system will display the option to unpin your selected chat. Here click on the unpin button and its done..

What is the Group Functionality in TM?

The prime objective of TM group functionality is to enable the collaboration of a team member or all the employees working on the same project to share and discuss over their work and to eliminate communication gap among all. In order to maintain a hassle free group chat, we have distributed the roles and responsibilities among group members under three headings- namely- Group Admin, Moderator and Group Member.

What is the job of a group Admin?

An Admin is the one, who has created the group. He/she has all the rights to add and remove member from the group, allot any member as admin or moderator, edit the group entities, delete the group, check group members’ profile and track all the group activities.

What a Moderator can do in a group?

In a group, a Moderator has all the rights to edit the group, add members to the group, (but cannot delete group) , check group members’ profile and track all the group activities.

What else can a group member do?

A group member can check group members’ profile, track all the group activities and as per need can exit from the group.

How to add members in the Troop Messenger?

On the app home page, press long on the desired group and you will get in to group profile screen. Then at the top right corner of the screen, click on the add member button and add desired members to the group. Then clicking the “next” button finalize the group members..

How to remove members from a group?

On the app home page, press long on the desired group and you will get in to group profile screen. Here select the member you want to remove and the system will display a modal window, there click on the “remove from group” option and you are done.

How to make a group member as Moderator, Admin?

On the app home page, press long on the desired group and you will get in to group profile screen. Here select the member you want to make group Admin or Moderator and the system will display a modal window, there click on either “make as group admin” or “make as moderator” option and you are done.

Can I edit a group? How to edit the existing group in Troop Messenger?

Yes, you can update an existing group by means of group name and group display picture (avatar). For that, press long on the group Display picture at the home page, then it will redirect to the group details screen. Here click on the group name and a modal window will prompt you to edit the group name, after desired changes click on the done button. In a similar way, click on the group Display picture and it will redirect to your phone gallery, where you can select the desired picture and click on the done button.

How can I pin a group to the top of my chat screen?

You can pin a group in 2 different ways. Firstly, press long on the group at the home page and the system will display the pin option at the screen top. Here select the pin option. Otherwise, at the home page, click on the group display picture and the system will redirect you to the group profile page. Here click on the pin option at the screen top..

How to unpin a pinned group?

You can unpin a group in 2 different ways. Firstly, press long on the group at the home page and the system will display the unpin option at the screen top. Here select the unpin option. Otherwise, at the home page, click on the group display picture and the system will redirect you to the group profile page. Here click on the pink coloured pin option at the screen top.

How to delete a group?

At the home page, click on the group display picture and the system will redirect you to the group profile page. Here click on the delete button at the screen top beside the add member button.

How can I exit from a group?

On the app home page, click on the group display picture from which you want to exit and the system will redirect you to the group profile screen. Here from the group member list, select your own name and a modal window will be displayed. Here click on the “Exit from group” and you are done.

How can I check my Troop Messenger profile?

On the app home page, search for your own name and click on your Display picture and the system will display your company/ business info. with all available personal details. Further, here you can pin yourself by clicking on the pin option at the screen top.

How to logout from Troop Messenger?

On the app home screen, click on the menu button and then select the logout option..

Will TM work if I am not connected to internet?

You cannot receive or send messages if you are offline. However, once you come online, all the messages from you and to you will get updated.
You will need working internet data plan if you are outside the wi-fi service area but want to use TM.

What all platforms does the Application support?

Troop messenger supports Browser, desktop for PC’s and Android ,iOS for mobiles

Data Privacy

Is the data I share in Troop Messenger secure?

Yes, it is 100% secure with end to end encryption. All communications in TM are stored in codes and are fully secured from third parties, including TM Service Provider.

Is my data hack-proof in Troop Messenger?

Every effort is made to build in fool proof security measures to secure user data. All up to date security protocols have been put in place to provide maximum security of data in TM. TM is as secure as any data in the web all over the world.

If my phone is lost can the finder access my TM?

TM cannot be accessed by anyone else except you, provided you signed off from TM after use. Every sign in needs password to restart TM. Additionally, you have three different forms of security steps such as Pin, Image and Finger Print which can be activated as per your choice

Is user data monitored by Troop Messenger?

Troop Messenger (Service Provider) does not keep track of any of the communications between users in the normal course. The data gets automatically stored in the servers of TM in code language secured by a cryptographic lock.

Will I get an undertaking from TM (Service Provider) that my data will not be used for commercial purposes?

The Terms of Use Agreement specifically provides for such an undertaking. TM does not deal in data trade and gives 100% guarantee that the clients retain absolute ownership of their data and is never parted with anyone by TM.

Can the chat history be retrieved by TM (Service Provider)?

All the communication in TM between various users is stored in code language. The Service Provider can under special circumstances retrieve the chat. However, such a requisition request must emanate from the user, backed up by an Order in writing from a competent Court of Authority. TM is obligated to retrieve and present such data on the request of a Court within 36 hours from the time of issue of the order by the Court.

Can I as an Admin access communication between two users of TM?

No. Communication between users is fully secured and cannot be viewed by any third party, including TM service provider. However, if as an Admin you have grounds to feel that users are acting against the interests of the organization and you want concrete evidence of their actions to proceed against them, you need to approach legal authorities and obtain an order from a Court. In no other way can an Admin or a Moderator access communication as a third party. Armed with such a court order, you can request for the relevant data by submitting a formal application via email to developer@troopmessenger.com

Do I have to configure my privacy settings?

No. TM comes with default privacy settings. You can start using TM rightaway after downloading without the bother of configuring privacy. Your communication with other users in TM and across external apps are fully secured – accessible only
by you and the receiver.

Platforms

How to install the app to my local system?

In your search browser, search for www.troopmessenger.com . Here, app installation for WINDOW, MAC and LINUX are available. Select your compatible one and download it to your current system. And you are all set to login to the app.

Double click the Troop M icon on your desktop screen. Then on the login screen enter valid login credentials i.e., user name and password given by office admin in respective fields. Finally click on login. Trigger: In case of invalid input, system will alert you with a rejection message “invalid credentials!”

If I forgot my password, what’s next?

Just relax. On the login screen, just click on “Forgot Password?” at down left corner. Enter your registered email ID in the respective field and click on submit. Wait until the system admin will revert back with an option to go with a new password. Then reset password and login entering valid credentials.

How to add my colleagues?

Sorry! But you can’t add members to the app or send invitation through Troop M. You can directly search your colleague by name using the search functionality in Troop M.

How to search for a member?

On Troop M home screen, either click on the search box placed above the employee list or click “Ctrl+M”. In the search box type desired employee name. Then from the suggested employee names, select the desired one. From second log in onwards; system will display list of employees you have communicated in recent past.

How to start a communication?

Simply login to Troop M with valid credentials, search for the desired employee. Then on the chat screen type desired message, and add attachment and/or emojis as per need. Finally, click the enter key or click the blue colored send button at the bottom right corner.

How can I know whether I am Online or Offline?

On the blue colour panel at the top, a green dot beside your name indicates your online presence.

How to check online status of team mates?

In the employee list column, a green bar beside employee name indicates his/her online presence.

I don’t want to get disturb while in meeting. Is it possible in Troop Messenger?

Yes! You can. Click on profile button above the search box. Click on the available Drop-down arrow and select DND.
After selecting DND, a red dot beside your name at the blue colour panel at screen top indicates that- you are offline.

I am getting some errors while using Troop M. Where to post my inquiry?

You always have our support page to help you in case of any technical issues. You can visit to https://www.troopmessenger.com/support page and write to us.

How to check self-profile?

Self-profile details can be checked on the right hand side of the messenger page. You have to click on the Profile option and go to info, where you can see personal details (mobile, email) and Business details (designation, company, Locations).

I want to set a new password. How to change my password?

Password Change can be done on the right hand side of the messenger page. You have to click on the Profile option and go to password section to change the password.

Currently, which version of the application I am using?

You can see the current version of the application in the activity section of Profile page.

Why should I update?

TM will ask for an update whenever there is a unique change or addition of any new feature with a version change. We would suggest you to update the new version whenever asked.

How to update the app?

You can update to the current version of the application in the activity section of Profile page, by clicking of the refresh button next to Current version.

What to do when someone tries to get data from my mobile app when I’m using the desktop app?

You need to logout from all the devices first to secure your data. You can Logout from all the devices by clicking on “Logout from all devices” in the activity section of Profile page next to the Active Devices.

How to Logout from the Individual devices from Desktop Application?

You can Logout from an individual device by clicking on the logout button next to the device, in the activity section of Profile page next to the Active Devices.

How do I attach files here ?

You can attach files, by clicking on the “attach icon” in the right bottom of the messenger page. You can attach an image, audio file, video file, locations, documents, links, contacts and files of all formats.

How Do I search files based on filters?

You can apply filter based on image, audio file, video file, locations, documents, links and contacts by clicking on the filter button on the top left corner of the messenger page.

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