Public networks overload first.
In a major incident, public mobile networks and cloud services are flooded just when responders need them most.
Secure coordination for emergency management, when networks are failing.
Troop Messenger gives emergency management agencies one secure platform for the operations centre, field teams and partner agencies. It runs on your own servers, keeps working on your own network when public services are overloaded, and records every decision for the after-action review.
- On Your Servers
- Interagency
- Works With Radio
What Is an Emergency Management Communication Platform?
An emergency management communication platform connects the emergency operations centre, field teams and partner agencies with secure messaging, calls, alerts and location sharing, and keeps a record of every instruction for the after-action review.
It is for responders, not the public. Public warnings go through your alert systems; Troop Messenger is where the agencies behind those warnings coordinate.
| Deployment | Agency data centre, private cloud, or a deployable field server |
|---|---|
| When public networks fail | Keeps working on your own network |
| Alerts | Broadcasts marked regular, time-sensitive, urgent or SOS |
| Interagency | Each agency in its own unit, with controlled contact |
| Location | Live location sharing and requests from mobile |
| Record | Every message time-stamped and searchable for the after-action review |
| Incident command | Channels for command, operations, planning, logistics and finance |
| Free trial | 15 days, all Enterprise Features |
Where Emergency Coordination Breaks Down
Every agency brings its own tools.
Fire, police, health, utilities and volunteers coordinate across radios, phones and separate apps.
Consumer chat groups lose the record.
Decisions made in personal messaging groups are hard to retrieve, verify or hand over.
Every incident ends in a review.
After-action reviews and inquiries need to know who decided what, and when.
Built Around the Incident Command System
Set up channels that follow the Incident Command System used in NIMS and similar frameworks worldwide, so every role knows where to look from the first hour.
01
Command
A private channel for the incident commander and command staff, with read receipts on every order.
02
Operations
Field teams by division and sector, sharing photos and live location.
03
Planning
Situation reports, maps and plans shared and versioned in one place.
04
Logistics
Resource requests, supplies and shelters tracked in their own channel.
05
Finance and administration
Costs, staffing and claims recorded alongside the incident.
06
Liaison and public information
Partner agencies join as guests; public information teams align messages before release.
Three Ways to Deploy.All of Them Under Your Control.
Deployment model
Private Cloud
Runs on
Your own government or national cloud account, with recovery in a second region
Built for
Regional networks of agencies
Depends on public networks
For remote users
Deployment model
Agency Data Centre
Runs on
Servers in your own data centre, with a standby site
Built for
National and regional emergency operations centres
Depends on public networks
Not inside your own network
Deployment model
Deployable Field Server
Runs on
A portable server at a forward command post or shelter, on its own local network
Built for
Incidents where local infrastructure is damaged
Depends on public networks
No.
Same platform. Every agency. Complete control.
Everything Your Responders Need,on One Secure Platform.
Incident Channels
A channel opened in seconds, with every role added in one step.
Read Receipts
See who has read and acknowledged an order.
Screen Sharing
Share the operational picture with partners.
Files with Preview
Review files in the app without downloading copies.
Unlimited Search History
Every message searchable for the after-action review.
Whiteboard
Sketch a cordon or evacuation route together.
Location Sharing
Share and request live location from mobile.
Bulk File Sharing
Send multiple files to users or groups at once.
Voice Messages
Quick reports when typing is not practical.
Join Now
Join a briefing call already in progress.
Network Status
Teams see when they are offline and what is pending.
Group Management
Create, organise and administer team groups.
Notify
Broadcasts marked regular, time-sensitive, urgent or SOS to responders.
Forkout
One update to many teams at once.
Trumpet
Get attention with buzzing pop-up messages and reply without opening the chat.
Cattle Call
Scheduled briefings with partner agencies.
Message Recall
Recall a sent message within 10 minutes; the recipient’s copy disappears too.
Mentions
Call out the person who needs to act.
Units per Agency
Fire, police, health, utilities and volunteers each in their own unit.
User Authorization
Approval before one unit can contact another.
Orange Member Guest Access
Volunteers and contractors see only their own channels.
iBuzr
Store and reuse canned replies and templates.
Bulk User Upload
Add surge staff in one go from a spreadsheet.
Desktop and Mobile
Windows, Linux, macOS, Android, iOS and web.
End-to-End Encryption
ECDH, AES-256 and PBKDF2.
Multi-Factor Authentication
Five authentication methods.
LDAP / Active Directory
Staff sign in with their agency identity.
Audit Logs
Complete activity logs, timestamped and exportable.
Admin Dashboard
Users and 30+ feature controls.
Anti-Screenshot Control
Protect sensitive casualty and security information.
Built for Every Kind of Emergency
Every incident.Every agency.One secure platform.
How emergency management agencies use Troop Messenger.
01
Floods and storms
Flood and storm response
Rescue teams, shelters and utilities coordinated as the situation changes by the hour.
02
Wildfires
Wildfire response
Evacuation zones, crews and air support coordinated with live location.
03
Earthquakes
Earthquakes and major collapses
Search and rescue teams working where local networks are damaged.
04
Public health
Public health emergencies
Health, logistics and government teams sharing situation reports securely.
05
Major events
Major events and mass gatherings
Security, medical and transport teams on one plan for the day.
06
Industrial
Industrial and chemical incidents
Site operators, fire services and environmental agencies under one command.
- Emergency operations centres
- Civil protection
- Fire and rescue
- Police
- Ambulance and health
- Utilities
- Transport
- Military support
- Volunteers and NGOs
- Local government
Your Agencies.Your Network.Your Decision.
Book a briefing, run a pilot with your operations centre, or get a quote for your agencies. Verified government enquiries receive a reply within two business days.
Briefing
45 minutes on your operations centre, agencies and networks.
Pilot
The complete product for your operations centre on your own server.
Programme quote
A formal proposal for your agencies and surge users.
GET IN TOUCH
Talk to our deployment team
Tell us about your requirements and we'll get back to you shortly.
Ready before the incident
Ready Before the Incident,Working Through It
Set up channels, units and partner agencies in advance and exercise them, so on the day of an incident every responder already knows where to go.
- 1
Install on your servers
In your data centre, with a standby site.
- 2
Pre-build your structure
Incident command channels and units per agency.
- 3
Add partners and surge staff
Partner agencies as guests, surge staff in bulk.
- 4
Exercise it
Use it in every drill so it is second nature on the day.
Frameworks
Emergency managementNIMS and ICS
Channels follow the incident command structure
JESIP
Supports joint working between emergency services
ISO 22320
Aligned with incident management guidelines
ISO 22301
Supports business continuity planning
EU Civil Protection Mechanism
Partner agencies join as guests across borders
Records
Every decision time-stamped for the after-action review
FAQ
Frequently Asked Questions
It connects the emergency operations centre, field teams and partner agencies with secure messaging, calls, alerts and location sharing, and keeps a record of every instruction for the after-action review. Troop Messenger runs on your own servers.
Yes. Each agency sits in its own unit, contact between units can require approval, and volunteers or contractors join as guests who see only their own channels.
Every message, file and call record is time-stamped and searchable on your own servers, so reviews and inquiries can see who decided what, and when.
Yes. Administrators can add users in bulk from a spreadsheet and place them in the right units and channels in one step.
Yes. Field responders can share live locations, photographs, videos, voice messages and situation reports from their mobile devices, helping operations centres maintain visibility into developing situations.
Authorities can use group communication, broadcast messaging and Forkout to distribute instructions and operational updates to multiple teams. Separate agency units and controlled inter-unit communication help maintain coordination across participating organisations.
Read receipts help incident commanders identify who has acknowledged an instruction. Priority notifications and direct mentions can also be used to draw attention to time-sensitive operational updates.
The platform provides encryption, multi-factor authentication, role-based administrative controls, user authorisation and anti-screenshot controls. Organisations can deploy it on their own infrastructure to maintain control over their communication environment.
Yes. Administrators can manage user accounts, permissions, agency units and communication access through administrative controls. This helps organisations manage access when personnel are reassigned or temporary response teams are added.
Contact our team to discuss your organisation's emergency communication requirements, deployment preferences, security expectations and interagency coordination needs. We can help you understand the available capabilities and identify a suitable solution for your emergency management operations.
Ready to set it up before the next incident?
