In 2016, Uber made an unexpected move and left Slack for Mattermost.
The ridesharing company needed an enterprise-grade collaboration tool which Slack couldn’t provide. Hence, Uber decided to create its messaging solution on Mattermost.
In 2017, both Uber and Mattermost joined hands to implement an upgrade of Mattermost platform, and it eventually met Uber’s need for an uber team communication application.
Uber’s Shift from Slack makes one question its status as ‘the pioneer of collaboration tools’ and also look for leading alternatives like MatterMost.
Facing a similar issue of asynchronous chat management, Akamai – the world’s leading content delivery network service provider – was also looking for a better alternative to HipChat, Slack, and Microsoft teams until they tried Zulip.
Akamai’s search for a perfect application for their organization ended with ‘Zulip’ because of its exclusive ‘threading features,’ which was a massive win for a large organization like Akamai.
Uber and Akamai’s Shift to Mattermost and Zulip are the testimony to the fact that they both are the next-gen team communication application – yet to be exploited by the masses, but promising enough to make one anticipate of the uber-cool features that will make communication easy and collaboration too much fun!
Disclaimer: We are moving Troop Messenger to self-hosted for larger enterprise and government corporations. Since there are so many self-hosted chats applications out there, we’ve started this to perform an in-depth analysis of our competitors with their pros and cons from a customer’s perspective and tried to come up with a better, cleaner and more user-friendly chat alternative. We have an entire article with the results of competitors’ research, covering our feedback on various alternatives. However, this time we would like to focus on two rivals: the well-known Zulip and Mattermost.
Zulip is an emerging leader of business collaboration tools. Known for its killer email threading model, Zulip assures its user to efficiently catch up on the important notifications and conversations while muting the irrelevant ones. Zulip has made a mark among great many collaboration applications and known for providing the advantages of real-time chat. No other application is known for handling synchronous and asynchronous communication as intuitively as Zulip does.
Mattermost, as open-source messaging software, has earned the trust of millions of users. Not only does it allow the users to create an intuitive workspace but also collaborate across teams without worrying about data privacy or security. A great number of high-security enterprises have been working through Mattermost by connecting their team and deploying automation for maximum benefit.
There are plenty of team communication and collaboration apps. And Slack is already ruling the charts. It’s apparent for readers to wonder why we are discussing Mattermost and Zulip when there are bosses like Slack, HipChat, Skype and RocketChat.
Every organisation is different in terms of functionality, collaboration requirements, team engagement. ‘One Size fits all’ is a myth and definitely not applicable to business collaboration requirements.
People today need greater choice, and that is where the one-size-fits-all approach comes to an end.
Slack and other similar tools of the same calibre are indeed great but they lack certain specific features that can be accomplished through employing either Zulip or Mattermost.
Hence, there’s an imminent need to try out different tools, compare their features, understand how they can be utilised to their full potential, and find the one that fits your business requirements to the fullest.
Since these two emerging tools are locking horns to compete and win the tag of ‘Next-Gen Team Collaboration Tools,’ a lot of users fail to decide which one is worth their money and time.
Hence, we decided to ease the problem by conducting an unbiased review of both these tools, reflect on all their pros and cons to give prospective users a reflection on what to expect with Zulip and Mattermost.
Mattermost vs Zulip chat
Onboarding and implementation of Zulip for enterprise use are simple. It can be done in a few simple steps. The users need either a Debian or Ubuntu system to meet installation requirements.
Step 1: Zulip users can install the latest version from the website. The pre-release version can also be installed using codes provided in the GitHub repository.
Step 2: In order to set up Zulip, a user will need to run the installer and Zulip’s dependencies. There are multiple installer options, using which one can choose whether or not they want to obtain an SSL certificate for the server.
Step 3: After the install, you can either import data from the Slack, HipChat, or similar server or simply follow the prompts to set up a Zulip organisation and an admin account as well.
Step 4: Get the collaboration started through the tutorials provided on setting up outgoing emails, adding team members, maintaining Zulip server, and configuring other third-party applications.
For Mattermost Implementation, there are multiple steps to follow-through. The steps are longer as compared to Zulip but easier to follow. Here’s what you need to do for installation:
Step 1: Create a System Architecture Document including server, IP addresses, and network diagram.
Step 2: Collect the required documentation and software for proper implementation
Step 3: Build the deployment environment including staging, development, and staging
Step 4: Install Mattermost and all it component software including MySQL, Nginx, and PostgreSQL
Step 5: Test the deployment by creating and automating tests provided
Step 6: Bulk load data from a JSON file through bulk loading feature. You can import teams, users, channels, posts, and direct messages.
Step 7: Implement a backup feature to protect all your data by storing it in Mattermost database
Step 8: Enable multi-factor authentication for robust security and data encryption
Step 9: Train the administrators on managing matter most
Step 10: Onboard the users.
Zulip Implementation: 4/5
It’s easy, not exhaustive, and very simple. Zulip implementation doesn’t require thorough technical knowledge.
Mattermost Implementation: 5/5
Mattermost sure has an exhaustive protocol for implementation but it’s the encryption and multi-factor authentication guaranteed at the forefront that earns a user’s trust.
Messaging and calling are the most important features of business collaboration tools, and thus, cannot be neglected.
When it comes to messaging, Zulip sure is a surprise. With multiple messaging features, it leads the collaboration in a very intuitive manner. Some of the exciting features of Zulip’s messaging include:
Mattermost ensures a modern communication platform for organisations that are privacy-conscious. Its speciality lies in being able to assure a highly secure messaging platform.
Zulip Messaging: 5/5
Mattermost Messaging: 4/5
Through APIs and Integrations, the teams can use either of these platforms as an all-in-one application to cater to diverse communication and collaboration needs.
Zulip supports over a hundred native integrations with third-party applications and simultaneously allows the users to integrate many more services, making the platform an all-round tool:
Mattermost ensures powerful and seamless integrations that accelerate workflows by helping the teams to do more and get things done faster. Some of the popular categories under which Mattermost supports integrations are:
Zulip Integrations: 4.5/5
Mattermost Integrations: 4.5/5
Both the applications have free plans that interest users to opt for a free trial and analyse how effective each can be for their organization’s communication and virtual collaboration needs.
Zulip has plans to suit the requirement of various teams. Plans made for small teams are cheaper and has limited features, and plans designed to curate the needs of large enterprises meet the full-fledged requirements for virtual collaboration.
Mattermost has two plans dedicated to serving both small and large scale companies, and each plan offers state-of-the-art scalability and security standards.
Zulip Pricing: 4.5/5
Mattermost Pricing: 4.5/5
With Zulip, the users get to seamlessly switch from different devices, operating software, and web-based operation.
Mattermost is an open-source and self-hosted application that can be accessed on multiple devices
Zulip Supporting: 5/5
Mattermost Supporting: 4/5
Notifications are pop-ups that appear and notify a user of any event, mentions, or activities in the application. In both these tools, notifications can be configured as required by the end-user.
Zulip is known for it’s highly configurable and easily-ordered notifications. Users can change notifications and push-ups texts as per their preferences, schedules, and office hours. Exciting notification features of Zulip include:
Notification Configuring with Mattermost is easy. There are different types of notifications including mobile push notifications, a browser tab notification, email notifications, and muted notifications. When a user joins a team, Mattermost will notify them for the following things:
Zulip Notifications: 4/5
Mattermost Notifications: 3/5
With search features, application users can find specific texts that match the search terms entered in the search bar of a channel or thread.
With Zulip, Search within a synchronous and an asynchronous chat is made simple through the multiple keyboard shortcuts. It assures effective communication through the use of text editor, and promote the use of keyword through keyboard shortcuts. Mastering a few shortcuts can totally change a Zulip user’s experience:
Search features in Mattermost can be used for finding messages and specific replies that match the search terms entered by the users. Exclusive Mattermost search terms are:
Zulip Search: 5/5
Mattermost Search: 4.5/5
Zulip’s security system covers all aspects to ensure the information is protected and treated as the highest priority. Some of the security basics include:
Mattermost is known for its secure, regulated, and encrypted platform. It’s one of the tools security-conscious companies can easily rely on. It’s so secure that a large number of influential countries have been using it for safeguarding their national security. Mattermost Security features include:
Zulip Security: 3/5
Mattermost Security: 5/5
Specialty: Extraordinary efficiency at managing both synchronous and asynchronous chat through highly effective email modelling.
Specialty: High-trust messaging tool and most-compelling software for security-conscious companies and developers.
And if you’re looking for an all-rounder application, try Troop Messenger.
Indeed, both Zulip and Mattermost qualify as great team collaboration tools, but with Troop Messenger, you get the specialty features offered by both these applications, and also the ones that are missing.
With Troop Messenger, you can do a lot more than simple collaboration. For instance, look at these killer features:
Troop Messenger surprises its users with great features and enhancements with its every latest version updates. The recent release has come up with interesting feature updates; those including wallpapers, advanced notifications, font-size selections, the complete application help seen and accessed from the app itself, TM Bulletin that sends app news, respond later feature, with few UI changes. Check out the app today to experience the change.
We’ve aligned three leading team chat apps for you, with an unbiased analysis of all features of Zulip and Mattermost, and simultaneously briefing Troop Messenger has it all, alongside the above 5 distinctive features.
Take a close look to understand which one suits them best, and has the potential to do the required job for your office collaboration needs.
You are the best judge, after all!