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Effective Online Communication Platforms for Virtual Classroom Engagement

Diksha Saha

Student-to-teacher interaction is an essential aspect of virtual classroom engagement. The goal of engagement and interaction in virtual learning is similar to traditional education. Its purpose is to build links, cohesiveness, and share information.

You improve the learning environment by creating a social presence in your remote classroom.

Both teachers and students can adopt tools of communication for online learning. The tools help them overcome many remote teaching and learning challenges. They boost success and credibility in online courses. The style and time of communication are what matter most.

What is Online Communication?

Online communication is shared utilizing instant messaging software, emails, contact forms, comments, social media, etc. Many educational institutions and small businesses that had never relied on it throughout the pandemic were preserved due to online communication. Through efficient online communication, it allowed them to work together remotely.

Importance of effective communication in online learning environments

The communication flow between course participants in distance learning is necessary. Educators need to create an environment for enriched and conducive learning. Interaction and engagement are critical elements for an enhanced experience. There needs to be an understanding of what forms of communication the teachers and the students need to improve. It plays a vital role in remote learning success.

Fostering learning success

Success in virtual learning covers a broader area. It includes completing the course and getting the proper papers. Like traditional college education, online students must be engaged in writing. They must get success in writing research papers, studying, and doing exams. Communication and engagement enhance the success rate. In a virtual class, a student needs help with many things, but the greatest one is guidance. Since they mainly learn alone, the teacher should guide them when writing papers. For instance, they must understand the tricks of writing a research paper or book. It helps to keep them motivated and stay on course. Another critical help is using a plagiarism check after writing papers.

Improving retention rate

Some virtual learners may give up learning due to various challenges. Some of them may have enrolled in the wrong course. Others might feel they are too isolated from other students. They might desire campus life where they sit with other learners in class. If such things happen, the course retention rate lowers. Practical online communication tools can help retain more students.

Providing and receiving feedback in real-time

Feedback is an essential aspect of the virtual class. It helps a student understand their progress. In college, a teacher can give feedback face-to-face. A student sees body language, which helps improve understanding. In a virtual class, body language is not involved. Educators need to choose a communication tool that allows effective feedback.

Building sustainable relationships

The purpose of online learning is not just to complete the course. It should also seek to build lasting relationships with learners. It helps market the course more and increase the enrolment rate. Communication and engagement need to stay active. It is one of the best ways to enhance relationships in online education. Both the teacher and learner can choose a standard tool for communication. It helps improve relationships.

Challenges that educators and students face in maintaining engagement

In a virtual class, engagement must involve three things.


  • Student behavior: The efforts they put in, resilience, focus, and communication
  • Their emotional engagement: Involvement of a learner's feelings
  • Their cognitive involvement: The ability to think independently and get answers


If engagement is good, students understand the course better. They improve their power to analyze and interpret concepts. Since teaching is done remotely, teachers rarely get face-to-face interactions with learners. In maintaining engagement, both teachers and students face various challenges.

Poor technical skills

Virtual learning and teaching rely on using different digital gadgets and tools. It is easier to understand how to use the basics of a computer. However, a student might not know how to solve technical problems. They might not know how to set up some of the remote learning tools. This presents a significant challenge in a remote learning environment.

Isolation from a student community

Sometimes, a student might learn better if they are in a community. A student community can help them brainstorm on points. They can keep them motivated and engaged. Isolation can lead to burnout and procrastination. Communication tools can keep students connected to a community.

Lack of interactive learning

Interactive learning can be referred to as hands-on learning. It is an active form of learning where a student sits before a teacher. They hear the teacher deliver lectures and participate actively. They join debates, play roles in groups, and collaborate on projects. This is a benefit that often is lacking in a small class. Tools of communication like Troop Messenger can help create an interactive remote learning environment.

Time management

Time management is a significant concern affecting remote learners globally. A learner might not be available for lessons at the time they are needed. They might face a lot of distractions during learning. Some of them deliver their coursework late due to poor time management.

Communication tools for facilitating meaningful interactions and active participation in a virtual classroom

Virtual communication tools help you to give guidance in real-time. They help you connect with your students no matter their location. The types of tools you choose should offer seamless communication between you and your learners.

1. Troop Messenger


Troop Messenger is one of the finest team communication tools, praised for its world-class security protocols. It offers all the required features like chat, audio/ video calls, conferences, file exchange, remote access, screen sharing, live location tracking, and others, negating the cause of internal communication mistakes. Amid the pandemic, apart from corporate users, a few institutions also transited from their current tool learning its effectiveness.



  • Available with multiple delivery models such as on-premise, SaaS, chat APIs & SDKs, and customization
  • Live location tracking
  • Secret chat window
  • Allows guest users
  • User-friendly tool




  • One-stop solution
  • Using the Zapier integration, you can use your current tools
  • Extremely secure tool
  • It allows remote access, screen sharing, video calls & conferences
  • Advanced search filters


2. Zoom


Zoom is used as a video conferencing tool. It provides a substitute for physical interactions in learning. It allows users to engage in class learning for up to 40 minutes. Educators can connect globally with their students in an engaging lesson.



  • Allows video conferencing
  • It can be used for conference chatting
  • Can connect many students in one lesson
  • It allows screen sharing
  • It allows the recording of discussions




  • Zoom is free to use
  • It works on both mobile devices and computers
  • Ideal for larger teams of students
  • Users can generate customized meeting links
  • It can host webinars


3. Pumble


Pumble is a chatting tool that allows smooth communication in virtual classrooms. It provides room for organized communication across different channels. A teacher can use it to send alerts for the next lesson. They can send text for a research paper assignment or book summary. It allows customized group and one-on-one chats.



  • Users can invite guests into their classroom
  • It has a drag-and-drop feature for sharing notes and files
  • It can be hosted on remote education servers
  • Multichannel feature for creating public, group, and private chats
  • It allows the viewing of links and files.




  • It works well on Mac, Android, Windows, Linux, and Apple ios
  • Users can invite the type of guests they want
  • Allows a wide range of communication channels
  • It can share chats and documents
  • It is an easy-to-use tool.


4. Google Meet


Google Meet is a web-based video conferencing platform integrated with other Google Workspace tools. It enables teachers to host virtual classes, share screens, conduct polls, and use chat features. Integration with Google Drive allows seamless collaboration on documents and assignments.



  • Easy Access
  • High-quality video and audio
  • Screen-sharing
  • Participant management
  • Recording and transcripts




  • Convenient and Flexible
  • Clear and Engaging Communication
  • Collaboration and Presentations
  • Enhanced Documentation
  • It offers a free plan


5. ProofHub


ProofHub is one of the top standard tools for communication used in remote learning. It is used as a collaboration tool and for managing projects. Both students and teachers get total control of their tasks. It boosts organization in a learning environment.



  • Discussion feature for brainstorming on topics and lessons
  • Chat feature for discussing through text
  • Can share documents and files




  • It can be used by small and large teams of students
  • Allows real-time chats
  • Users can attach files and share them
  • Suitable for discussing complex topics, formulas, and concepts


Practical tips and best practices for using communication tools for remote learning

Proper use of online communication tools in education boosts virtual classroom engagement. It allows inclusivity and interaction in a virtual classroom. Learners might soon lose focus due to barriers in delivering learning. Here are practical tips and best practices to boost online learning experiences.

Engage learners in online forums

Online forums bring a group of remote learners together. You can bring them together to discuss a topic of interest or a general issue. They might discuss their challenges and opportunities. Let the discussions run back and forth to keep everyone engaged.

Adapt multiple formats

Teaching through multiple formats means using different online tools for instruction. At one time, you can use videos to deliver lessons. At another time, use emails, chats, webinars, or voice. It eliminates monotony which can cause boredom in virtual education.

Provide feedback regularly

Feedback is crucial in remote classrooms. It encourages learners to stay on in the course. It helps them understand if they are performing well. Let them know when they do well and when they fail. Help them know which areas they need improvement.

Create expectations from the start

Let your students understand what is expected from them early enough. Tell them what to expect from you and the commitment they need to offer. Offer dates for classroom lectures, exams, and assignments. Avail learning materials in advance and avail them in different formats. Wisely, allow students to share their expectations from you.


Effective online communication in remote learning keeps students engaged and promotes collaboration. The primary strategy of virtual classroom engagement is to deliver information appropriately. Instructors online can leverage various communication tools to keep their learners engaged. Instructors need to choose a standard tool for communication that favors every user. It should help make learning smooth and increase participation. The tools include video conferencing tools, charting tools, and whiteboards.

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