In today's modernizing environment, team members can no longer rely on one-on-one interactions with colleagues and communicating every petty piece of information or transferring essential files via email, which can be a time-consuming process due to its etiquette. Choosing team communication tools can be the best decision because it not only improves communication but also team productivity, collaboration, and time management.   Small and micro business owners believe that work chat tools are too expensive, so they turn to social chat applications, which do not meet their needs. Some were forced to use them due to an unprecedented pandemic affliction. However, with their subscription plans, a few of the best tools can provide better services on a small budget. Table of Contents 1. Troop Messenger 2. Microsoft Teams 3. Google Hangouts 4. Slack 5. DialMyCalls 6. Flock 7. Twist 8. Ryver 9. Glip 10. Pumble 11. nTask 12. Trengo Conclusion   The following are some of the most effective communication tools for your business. 1. Troop Messenger   Troop Messenger is considered the best team communication tool, which can be used as a business communication app, work chat tool, and instant messaging tool for both office and remote work.   Within a short period, Troop Messenger surprised the market, and many businesses opted for it seeing its new features, which you probably see in giant apps' further releases or may not find in today's apps.   Troop Messenger added new features to the tool as a result of their extensive research, and it is affordable and suitable for usage in any domain. It's a safe and secure team messaging platform that the military and NASA could use to communicate classified information. Features   Remote screen sharing and controlling Join Now, allows the user to join the missed group audio or video call while ongoing Burnout Live Location Tracking Jointly Code Advanced Search Filters Forkout   Pricing   Premium plan: $2.5 per user/per month Enterprise Plan: $5 per user/per month Superior Plan: Contact Sales   Available Platforms: Windows, Android, iOS, macOS, Linux 2. Microsoft Teams   Microsoft Teams is a Microsoft-developed proprietary team communication tool that is part of the Microsoft 365 product line, and its users can have access to Office 365 plans through it. It is the appropriate collaboration tool if you use more Microsoft applications at work. Features   Meeting Recordings Screen sharing All Microsoft 365 apps and services may be accessed with a single sign-on. Cloud-based solution 100+ Participants capacity   Pricing   Microsoft Teams Essentials: $ 4 per user Microsoft 365 Business Basic: $ 6 per user Microsoft 365 Business Standard: $ 12.5 per user   Available Platforms: Windows, Mac, iOS, Android, and Web platforms 3. Google Hangouts   Google Hangouts is a cross-platform messaging software created by Google. The benefit of Google Hangouts is that it can be accessed from other platforms such as Gmail, Google+, and other Google Workspace apps; however, users cannot share files. Users will find it much easier to make audio and video calls with Google Hangouts, but preferably it is ideal for solo use. Features   Integrated with Google products Screen Sharing Audio & Video calls Instant chat Easy to set up   Pricing   Free   Available Platforms: Windows, Android, iOS, Mac, Web platforms 4. Slack   Slack is a proprietary team communication platform created by Slack Technologies, an American internal communication software company that is owned by Salesforce in 2021. Seeing the price, startup companies may show interest in it, and it can be a good enterprise collaboration tool. It is a better alternative for email services because it includes enterprise key management, two-factor authentication, data encryption, and other features. Features   Files sharing Voice and Video calls File sharing Apps & Integrations Slack Connect   Pricing   Free Pro: USD 7.25/month Business+: USD 12.5/month Enterprise Grid: Contact Sales   Available Platforms: Windows, macOS, Linux, iOS, Android, Windows   5. DialMyCalls   DialMyCalls is a team messaging tool enabling bulk SMS, email, and voice broadcasts across the organization. To help keep up with daily tasks and everything going on within the business, DialMyCalls helps send quick reminders and mass messages within seconds, making it highly effective in getting things done efficiently. The team communication app comes strong with a lot of integrations, making it highly effective across a variety of business purposes and sizes. Features   Mass texting Automated calling Bulk emailing 2-way texting Access control system   Pricing   Standard: $7.49/user/month billed monthly, or $6.74/user/month billed annually Premium: $9.99/user/month billed monthly, or $8.99/user/month billed annually   6. Flock   Flock is a well-integrated enterprise communication tool with Twitter, Google Calendar, Trello, Jira, Google Drive, GitHub, and so on, which helps your team save time from switching between multiple tools. Features   Well Integrated Automate workflows Polls Notes To-dos Reminders   Pricing   Free Pro: $6/user/month billed monthly, or $4.50/user/month billed annually Enterprise: $10/user/month billed monthly, or $8/user/month billed annually.   Available Platforms: Windows, macOS, Android, iOS, and Web 7. Twist   Twist was developed to resist the particular demands of modern communication at work by a remote workforce of 70+ people in 25+ countries. Users can follow the thread dialogues of one or more than a month old in this team messaging platform. This team communication tool is ideal for remote teams. Jira Software, Integrated, Google Drive, Pipedream, Google Calendar, and more tools are all integrated to make users’ collaboration effortless. Features   Organized conversations Private Conversations Thread Conversations Well Integrated Project Management   Pricing   Free Unlimited: $8 per user   Available Platforms: Android, Windows, macOS, iOS 8. Ryver   With emails, group chat, task management, and audio & video calls, Ryver allows the users to handle team communication in ONE APP. Ryver provides a discount to non-profit organizations and educational institutions, making it a useful team communication tool for them. Features   Well Integrated Task Management Advanced Team Management Custom Invite Links Unlimited file sharing   Pricing   Starter: $69/month/up to 12 users Standard: $ 129/month/up to 30 users Medium Pack: $4/up to 30 users Enterprise: Contact Sales   Available Platforms: iOS, Android, Mac, Windows 9. Glip   Glip, with features like HD audio, HD video calls, and task management, could be one of the best team messenger platforms on the market. One of the primary advantages is that you can keep track of your team's tasks while having a discussion. Features   HD Video calls Voicemail-to-text Well-integrated Real-time analytics Cloud recording   Pricing   Glip Pro - Free Glip Pro+: $11.99/per user/month    Available Platforms: Windows, Android, iOS 10. Pumble   Pumble is a free team communication tool that may be used instead of emails and allows you to chat with unlimited users. It is an online communication that runs in a browser, but it may also be downloaded and installed on your computer or mobile phone. Features   Real-Time communication Message Formatting Unlimited chat history Channel browser Smart notifications   Pricing   Free Pro: $1.99/per user/month   Available Platforms: Windows, Mac, iOS, Android 11. nTask   nTask is an all-in-one project management and team communication software for business used by startups, SMEs, and large enterprises to stay on track. The tool gives you the ability to share comments, chat with a team member, and share images and files to keep everything related to your projects in one place. The application integrates seamlessly with Zoom, Microsoft Teams, and several other apps through Zapier. Features   Task Comments Reply Later Assign tasks and tag, team members Project Collaboration Task Management Video Conferencing Integration Document Management File Sharing   Pricing   Premium: $3 per month Business: $8 per month EEnterprise: Contactsales   Available Platforms: Web, Android, iOS 12. Trengo Trengo is a versatile communication platform that streamlines customer interaction across multiple channels into a single inbox. Ideal for businesses looking to enhance their customer service experience, Trengo offers an efficient way to manage conversations from emails, social media, chat, and voice calls in one unified place. Features   Multi-channel Inbox Live Chat Team Collaboration Automation Flows Customizable Templates Detailed Reporting and Analytics Pricing   Pricing   Starter: $15/per user/month Growth: $29/per user/month Scale: Contact for pricing   Available Platforms: Web, Windows, Mac, iOS, Android Conclusion We hope that the information in this blog will assist you in selecting the best team communication tools. Analyze your business requirements and do some market research on the chat tool's performance, features, client or user reviews, and other factors before opting for the tool. So you don't have to replace the tool since it doesn't fit your needs.   FAQs     1. what is the best team communication tool?   The best team communication tool depends on your team's specific needs, but Troop Messenger is widely recognized as an excellent choice. It offers a secure and unified platform for messaging, voice/video calls, file sharing, and third-party integrations — all within a user-friendly interface. Its scalability, affordability, and strong security features make it ideal for teams of all sizes, from startups to large enterprises. Other popular tools include Slack, Microsoft Teams, and Google Chat, but Troop Messenger stands out for its combination of functionality, ease of use, and cost-effectiveness.   2. What is the benefit of using online communication tools for remote work?   Online communication tools enhance remote work by enabling real-time collaboration, improving team productivity, and maintaining clear, consistent communication. They allow team members to stay connected through messaging, video calls, file sharing, and task tracking—regardless of location—ensuring that work continues smoothly and efficiently.     3. what are communication tools?   Communication tools are software applications or platforms that help individuals or teams exchange information effectively. These tools support various forms of communication such as text messaging, voice and video calls, file sharing, screen sharing, and real-time collaboration. They are widely used in both personal and professional settings to improve productivity, reduce misunderstandings, and enable remote or hybrid work environments.   4. what type of communication tools are web or app based?   Web or app-based communication tools are platforms that operate through internet-connected browsers or mobile/desktop applications. These tools allow users to communicate and collaborate in real time, often across various devices. Common types include: Messaging & Chat Tools:e.g., Slack, Troop Messenger, Microsoft Teams, WhatsApp (Web & App) Video Conferencing Tools:e.g., Zoom, Google Meet, Microsoft Teams, Cisco Webex Email Clients:e.g., Gmail, Outlook (accessible via browser and mobile apps) Project Management Tools with Communication Features:e.g., Trello, Asana, ClickUp, Monday.com Collaboration Platforms:e.g., Google Workspace (Docs, Sheets, Meet), Microsoft 365 These tools often support both web-based interfaces (accessible via browser) and dedicated apps (for mobile and desktop), offering flexibility and seamless communication for remote and in-office teams.   5. what are internal communication tools?   Internal communication tools are software platforms or applications used by organizations to facilitate effective communication and collaboration among employees. These tools help streamline the sharing of information, updates, files, and feedback within a company.   6. What are the best tools for internal business communication?   Some of the best tools for internal communication include: Troop Messenger – Secure messaging, voice/video calls, file sharing, and integrations in one platform. Slack – Popular for real-time messaging, channels, and app integrations. Microsoft Teams – Ideal for organizations using Microsoft 365; offers chat, video meetings, and document collaboration. Google Chat – Seamlessly integrates with Google Workspace; simple and effective. Zoom Team Chat – Messaging and video communication in one platform. Chanty – Lightweight, simple tool for small to medium teams. Flock – Offers chat, video, file sharing, and productivity tools.     7. Which tools are recommended for team communication in remote work?   Leading communication tools used by distributed teams include: Troop Messenger – All-in-one tool with chat, calls, screen sharing, and remote access Zoom – Video conferencing with webinar and meeting capabilities Google Meet – Secure video meetings integrated with Google Calendar Skype – Voice, video, and instant messaging Discord – Voice and chat channels, originally for gaming but increasingly used by teams     8. What makes a communication tool suitable for multinational teams?    A good tool for multinational companies should offer: Cross-platform support (desktop, mobile, web) Multi-language compatibility High security and data compliance (GDPR, HIPAA, etc.) Integration with existing enterprise tools Reliable voice/video communication across regions Scalability for large, global teams Time zone support and scheduling features   9. What are the best communication tools for employees?   Some of the top communication tools widely used by employees across industries include: Troop Messenger – Secure and affordable team collaboration with messaging, calls, file sharing, and integrations. Slack – Popular for channels and app integrations; great for real-time messaging. Microsoft Teams – Integrates deeply with Microsoft 365; ideal for larger organizations. Google Chat & Meet – Best for teams using Google Workspace. Zoom – Preferred for video conferencing and webinars. Skype for Business – Offers messaging and video calling, though it's being phased out in favor of Teams. Discord – Originally for gaming, but now used for casual and community-based work collaboration. Chanty – Simple tool for small teams looking for a lightweight solution. Flock – Cost-effective with task management features. Twist – Designed for asynchronous communication and deep work.     10. Why is secure communication important in the defense sector?   In defense, secure communication is critical to protect sensitive data, prevent cyber threats, and ensure mission success. Tools must comply with strict standards like end-to-end encryption, data sovereignty, and role-based access control.     11.What is the best SaaS based communication tool?   There are several excellent SaaS-based communication tools available, and the best one depends on your team's needs. However, Troop Messenger stands out as a top choice due to its secure messaging, voice/video calling, file sharing, and third-party integrations — all in a single platform. It offers a user-friendly interface, robust admin controls, and affordable pricing, making it ideal for teams of all sizes. Other popular SaaS-based communication tools include: Slack – Known for its app integrations and channel-based messaging Microsoft Teams – Ideal for Office 365 users Zoom – Great for video conferencing and webinars Google Chat & Meet – Best for teams using Google Workspace Each tool has its strengths, so it's important to evaluate features, security, ease of use, and pricing before choosing the one that fits your organization best   12. What are team communication tools?   Team communication tools are digital platforms that help teams communicate, collaborate, and share information seamlessly. These tools typically include features like messaging, file sharing, video calls, and task management to improve team productivity and communication.   13. Are these tools secure for handling sensitive company data?   Yes, Troop Messenger is designed with robust security features to ensure the safe handling of sensitive company data. It offers end-to-end encryption, role-based access controls, data retention policies, and secure file sharing to protect confidential communication and information. These measures make it a reliable choice for businesses concerned with data privacy and compliance.

You’ve hired your remote team, scheduled your projects, and planned your workflows.   You’ve heard security terms like virtual private network and Internet of Things, but you’re not quite sure what they mean or what to do about them.   You’ve had virus protection software on your devices before, but you’re pretty sure it’s expired by now.   The last to do on your list is set up a cybersecurity plan, but you’re not sure where to start.   Thankfully, we’ve got just the thing you need.   In this article, we’ll cover 12 essential cybersecurity practices your remote team needs to thrive in 2021.   Let’s take a look. Table of Contents 1. Use a virtual private network (VPN) 2. Secure your workflows 3. Use secure HR software 4. Use antivirus software 5. Commit to having ongoing security training 6. Create a secure document signing and sharing process 7. Improve password management 8. Consider using biometric security technologies 9. Create a risk-assessment policy/approach 10. Manage IoT security 11. Take a proactive approach to phishing 12. Issue secure devices or use virtual desktops 1. Use a virtual private network (VPN) A virtual private network acts as a protected tunnel within another one of your networks. Since all data stays within the tunnel, no one outside the VPN can access it, and your data never leaks onto the web.   VPNs also unlock restricted content without affecting the internet speed on your team’s devices.   By providing your team access to a VPN, your data stays safe and secure on multiple servers and devices.   When researching VPNs, look for one that matches your specific needs. Check out reviews like this NordVPN review to help you understand their features and how they can best serve your needs.   Also, be on the lookout for a VPN that offers customer support 24/7 and international servers if you have an international team. 2. Secure your workflows From accepting work orders to assigning projects, efficient workflows help cross-functional teams be as productive as possible.   But remote teams have purely digital workflows. If automation or a platform gets stuck, the workflow is interrupted.   That’s why it’s essential to have cloud-based workflows that secure your processes and save new updates in real-time.   Having workflows in the cloud requires employees to follow data security standards set by the company. This may include signing NDAs and installing specific security software on devices. 3. Use secure HR software Making sure your HR software protects your employees’ personal data is an essential cybersecurity practice.   HR teams often handle sensitive data that can lead to serious legal trouble if compromised. HR employees must have a way to do their jobs and access necessary data without compromising on security.   When choosing HR software, look for one that secures data about:   The employee onboarding process: Setting up interviews, presenting offers, signing new hire paperwork and contracts Employee benefits: Paid time off, insurance options, employee rewards Employee financials: Bonus structures, compensation plans, salaries, stock, and pension plans   Outsourcing these responsibilities to a PEO company can be a game-changer for your company. The companies have strict processes and protocols in place to ensure compliance with data security and employee privacy.   Nelson Sherwin, manager of PEO Companies, finds that many companies are happy to have someone else take over these processes, “An idea I had would be to focus on the consequences for business owners who screw up admin and HR tasks whilst trying to save a few pennies.” 4. Use antivirus software Antivirus software is a cybersecurity tool that protects against ransomware, phishing, malware, and viruses on hardware.   For a remote team, every employee needs high-level protection on any device they use for work.   To ensure everyone on your team installs antivirus software, send them individual access to the software you want them to use. Then, have IT do a remote check to ensure that all employee devices have the antivirus software installed. 5. Commit to having ongoing security training As technology advances, so do cyber crimes — which means that security measures can change at any time.   From copying passwords to breaking into bank accounts, cybercriminals stop at nothing to get what they want.   But with ongoing security training and remote support, your team is prepared to handle security breaches of all kinds.   When planning a security training schedule, get with your employees to decide on the best form of training and whether or not to administer it as a group or individually.   As technology advances, so do cyber crimes — which means that security measures can change at any time. From copying passwords to breaking into bank accounts, cybercriminals stop at nothing to get what they want. 6. Create a secure document signing and sharing process Working remotely means onboarding clients, vendors, and employees without seeing them in person.   Instead of handing out physical contracts and pens, you’ll be administering digital paperwork. Instead of meeting at a coffee shop, you’ll be meeting on video calls.   From NDAs to vendor agreements and client contracts, your team will have to keep up with paperwork without sacrificing security.   When setting up a secure document signing process, consider using contract management software.   Contract management software like PandaDoc and Signaturely encrypts and secures documents from lurkers. It also keeps documents in order and guides users through the digital signature process, so all forms are signed and dated correctly.   When sharing sensitive documents, use private documents with assigned permissions and password-protected PDFs. Be sure to train your team to do the same.   It’s also important to train your team to avoid using their personal email accounts or devices when sharing files and collaborating.   If email is the only option, train your team to use email verification tools to make sure all email addresses are valid and safe.   And finally, make sure to encourage your team to report any suspicious attempts or security breaches. 7. Improve password management Poor password management systems continue to plague remote businesses today. In 2021, improving password management security is imperative.   To improve password management, start by creating a single sign-on (SSO) path for every platform or app your team uses — check out the tool NordPass for this.   Then combine SSO with multi-factor authentication to immediately eliminate a massive amount of risk.   Here are some other quick password security tips:   Create thoughtful passwords with a variety of characters, numbers, symbols, and capitalization Use PAM solutions and password vaults to prevent unauthorized users and simplify password management for employees Use a different password for each account Require routine password changes   8. Consider using biometric security technologies Biometric security technologies verify system and network users using voice recognition, fingerprint scans, facial recognition, gait analysis, and palm biometrics.   For instance, using your thumb to access your smartphone’s home screen is biometric security at work.   What makes biometric security work so well is that no two individuals have the same biometric features. So, if an unauthorized individual tries to access information, the identification system will identify that they’re not a recognized user. 9. Create a risk-assessment policy/approach A cyber risk is the likelihood of your company suffering disruptions to business operations, sensitive data, or financials. Cyber risks are ranked from zero, low, medium, and high risk and can result in data breaches.   Some examples of cyber risks include:   Phishing Cyberattacks Malware Ransomware Insider threats Data leaks   Conducting a thorough risk assessment is the only way to know what potential cyber risks and vulnerabilities your company might face.   Cyber risk vulnerability assessments are used to identify, estimate, and prioritize risks surrounding your company’s assets, employees, operations, and information systems.   Risk vulnerability assessments are based on answering the following questions:   What are the relevant threats and their sources? What reputation or financial damage would this cause if breached or made unavailable? What’s the likelihood of exploitation? What’s the likelihood of cyber threats, cyber-attacks, or security incidents that could impede my business’ ability to function? What are my company’s risk targets and boundaries? What are the external and internal vulnerabilities? Are there any high-priority security risks? How can I cost-effectively reduce these risks? When creating a risk assessment policy/approach, start by deciding how often you want to conduct the assessment. Then, choose which tools and team members you’re going to use to make the assessment as smooth as possible.   10. Manage IoT security The Internet of Things (IoT) refers to the network of physical objects/things that are embedded with software, sensors, and other technologies that connect and exchange data with each other. These ‘things’ can range from household objects like alarms to sophisticated tools like chatbots.   Now that people can connect objects they use every day to the Internet, there’s seamless communication between the Internet, people, and things. But that poses a large risk to remote companies with employees who may work from home near these devices.   IoT devices — especially doorbells, security cameras, office equipment, and smart door locks — have access to some of your team’s most sensitive information.   To secure IoT data against malicious intruders, here are some security best practices:   Conduct IoT penetration tests to understand your team’s IoT risks Plan your strategy based on the risk insights you analyzed Have all team members install firewalls, improve passwords, and encrypt IoT data Supply team members with secure and current routers and ask them to enable the firewall Train your team to use end-to-end encryption for resting data and data in transit Train your team to use proper authentication, so only trusted connections have access to endpoints   11. Take a proactive approach to phish Take a proactive approach to phish by educating your team about what to look out for and how to prevent it.   Cybercriminals use phishing techniques — spam emails and phone calls — to collect sensitive information about team members, steal their credentials, or infect their systems.   This often happens when a well-meaning employee unconsciously helps perpetrators get into your system.   To protect your team against phishing:   Train your employees about common phishing techniques and how to handle them Make sure all employees have properly configured spam filters on their work devices   12. Issue secure devices or use virtual desktops Issuing secure devices or using virtual desktops is the ultimate level of security protection.   Next-generation firewalls and the best malware tools work — but once devices aren’t protected by a corporate network, security is up to each individual employee.   Let’s review two quick options to solve this issue.   Issue secure devices By using a teleworker gateway, corporate security features extend into employees’ homes to help separate the home into business and nonbusiness networks. These devices also build secure VPN tunnels so employees don’t need to update their VPN software continuously. Use virtual desktops An alternative to issuing corporate laptops is using virtual desktops. Virtual desktops let you launch a business OS that looks and operates as if it’s native to the user. But really, the desktop is being streamed from a secure private data center infrastructure or the public cloud. While there are many reasons to choose this option, businesses like to use virtualized desktops for data loss prevention. Ready to be proactive about cybersecurity? Remote teams depend on their networks, systems, and operating devices to collaborate, meet, and operate.   When remote teams don’t prioritize cybersecurity planning, they put their business at great risk for cyber threats, cyber-attacks, and security breaches.   To ensure your remote team has all the tools it needs to thrive, take a proactive approach to cybersecurity.

In SaaS companies, retention of customers requires more effort than onboarding a customer. These are the customers who were your active subscribers for a time and then resubscribed for the next period expecting quality services from your company.   SaaS companies usually consume their quality time and money in working with the sales team and in creating new marketing strategies giving the least importance to the existing customers. You must understand that your existing customers can exit anytime if their expectations are not met. It has the potential to hurt not just your customer retention but also your brand image and perception among new customers.   The following are some of the most important customer retention points followed by SaaS companies. Table of Contents 1. Customer Expectations 2. Maintaining the Product Value 3. Seamless Customer Onboarding process 4. Engage your Customers 5. Devoted Customer Service 6. Customer Feedback 7. Constant Upgrade 8. Support Community 9. Loyalty Programs 10. Exit Surveys Conclusion     1. Customer Expectations The most common mistake made by a few startup companies or SaaS companies is overpromising in order to gain customers only to face the customer's wrath after onboarding. Your sales team may have achieved their sales target, but those customers, based on their first impressions, are unlikely to return to you in the future, regardless of how much goodwill you have built in the market. So, make sure whatever features and functionality you are promising to your customers are available in your product. You can, however, mention some features as upcoming, and instruct your sales team to not give any false promises. For those exploring options beyond traditional solutions, comparing similar software to Demostack can unveil potent alternatives for improving customer engagement and response during demos.   If you are intending to attract new customers, instead of making false promises, show them how well your product can perform proficiently compared to the current contemporary products. This is the major factor to any customer in interesting them to subscribe or buy your product. 2. Maintaining the Product Value Your targeted customers are inevitably using the products to meet their needs, but when they are signed up for your product it is not for the same services that their old product can also provide them, it is the value proposition you stated that ignited their interest in your product.   Your value proposition shouldn’t be phrased equivocally, since it will deliberately lead your customer to ambiguous thoughts or possibly they may misinterpret your product functioning complex rather than acquainting the proposition, so be advised to make it crisp and clear.   Follow up with your existing customers on the delivery of the value proposition because you can't afford to take a chance on it, the moment your customer feels that it is under-delivering compared to the value proposition made, they may hold their subscription in the subsequent period. The advantages of following up are you can rectify the issues, and in a way, it works as your customers' validation.   Don't hesitate to apprise your customers about how they will benefit from your product in comparison to their old one, this will not only make them your long-term customers, but it will also allow you to upsell your product by explaining to them how much they will benefit from subscribing to additional plans. There is a high chance if your customer is unfamiliar with the cumulative advantages of other subscription plans, they may opt for an alternate product seeing the future needs that your product can serve them in full capacity. 3. Seamless Customer Onboarding process Make your customer onboarding process as seamless as possible. Don’t get indulgent in proving how good and different your product is by deviating from the universal onboarding process unless it is required. In case the onboarding process is mandated to be different from other products, help your customers in every step. You can even outsource customer service to broaden your availability.   Give localized user guides, installation manuals, instructional videos, tutorials, etc., and make sure the information should be clear and concise in the aforesaid list of guides. Assign some customer service executives for their assistance. 4. Engage your Customers Your responsibility doesn't end by onboarding a customer and addressing their queries. Your priority should be to engage your customer while they are using your product.   Post some required blogs on your website which can guide them or provide information on the current trends, and additionally, you can post the link to your customers highlighting the topic in an email informing them.   Follow your customers' official social media profiles & pages and publicly congratulate them officially on their accomplishments whenever they post them.   Start some discussions on your official social media pages like LinkedIn, Facebook, Instagram, etc., which allows your customers to share their experience which will aid others and your company in molding your product, and branding your service.   Such social media strategies and engagement processes make them feel that they have taken the correct decision in choosing your product, lowering the churn rate of your SaaS Company. 5. Devoted Customer Service Your sales team may successfully persuade the customer in onboarding, but how long they are going to be your customers entirely depends on the customer service you provide.   Offer 24/7 customer services via calls, chat, emails, etc., and ensure that your customer service executives are well-trained in interacting with the customers with empathy. They should be completely knowledgeable about your company’s services, service level agreements (SLA), customers’ domains, and market trends. In fact, the very act of writing an SLA can be improved if you have support team members involved from the get-go. Doing so will imbue them with an innate understanding of what it involves, and how this will then apply to the work they do in conjunction with clients, cutting customer confusion out of the equation as a result.   Conduct some training sessions and certify them which will help in improving their customer service skills. Boost your customer service team with reward programs whenever they get maximum CSATs (Customer satisfaction). Working with a demotivated customer service team is as dangerous as getting into a war without proper armor.   Analyze your customer service team’s average response time, audit their calls, and work on your turnaround time. Prepare case studies from it and train your team accordingly, so that they can handle the customers effectively or act proactively.   Your customer should feel prominent and special with your service, nevertheless, you have to treat all your customers the same. 6. Customer Feedback Customer feedback is an important factor in the retention of your customers. After the customer has been onboarded for a specified period, such as a week or a month, take your customer feedback, this will help your company determine how effectively your product can serve them, and you can rectify the service gaps.   Companies in the same domain may operate differently depending on their company standards, thus feedback can help you understand their specific needs and keep you informed if any customization is required mainly for a company for them to use the product to its full potential.   Some customers may post their feedback on the internet, so keep a watch on it so that your customer service team can respond promptly and act accordingly.   Make a practice of asking for feedback occasionally or after every new release. You can involve your creative team in making the feedback appear as engaging as possible. If at all it is allowed, make professional friends with your customers' admin team or concerned team and ask them to have their employees offer feedback as well because they use it more than the management. This will help to a great extent in decreasing the churn rate. Use creative means of taking feedback - you can print a QR code on shipped products if you're an e-commerce company. These codes can be made easily using a QR code maker. 7. Constant Upgrade In this evolving modern world, it is highly important for any SaaS company's products to be upgraded regularly. You can't exist with the features you provided to the customer whilst their onboarding which will affect your customer retention.   You must update your product regularly, if you are late, others will upgrade their product, changing your customers into their customers and meeting their needs.   Regardless of future needs, your target customers will undoubtedly verify how frequently your product is upgraded, inevitably no one would choose a product that underperforms in comparison to the trends. In some instances, few long-term customers may switch to other products finding it monotonous, so change the user interface appearance too.   Conduct market research, anticipate future needs, and upgrade your product with new features. This will make a strong statement to the market about how well-versed your company is and how proactive your product is, this will not only bring you new customers but also establish your company as one of the best SaaS companies. 8. Support Community Building an online support community on your website or on your official social media pages is a proven social media strategy, where your customers will interact with each other in the process to find the answers.   Publish FAQs, and informative blogs allowing your customers to comment on it, or you can create a forum allowing customers to post their questions leading to discussions. Due to such a community, customers wouldn’t turn up to customer service often because in their perspective they got the prolific answer from the professionals who are very well experienced, with that said you have to constantly check the discussions posted in it to maintain the decorum. These forums will help your company to interact with the users directly and they will serve as feedback. 9. Loyalty Programs Loyalty programs will prevent long-term customers from switching to alternate products. Certainly, they should be recognized and acknowledged for continuing your services for such a long time and you should consider taking a few extra steps in thanking the customers who chose your product in the early days of your company.   Wish your customers on occasion by sending an automated email or card, sending gifts to your long-term customers on their birthdays or companies’ anniversaries, or at the least, you can give some discounts, additional features, or exclusive access to them.   Such actions will leave a lasting impression on your current and prospective customers. 10. Exit Surveys A customer exits for their own best reasons whom you cannot retain but at least you can find out their reasons. With the given association for a certain period, you may have established some professional relation with them so using it to find out what exactly persuaded them to go for an alternate product   Make the exit survey as simple as possible for them, don't complicate things by giving them unprofessional reasons to make them return, take the feedback, and act on it. Analyze whether your current customers are having the same issue and if so, make a quick decision to fix it as soon as possible.   Be professional and treat them with the same respect you showed them throughout their onboarding, despite their unpleasant responses. Conclusion The ultimate success of SaaS companies will be determined by customer retention rather than new customer acquisition. Surprise your existing customers by reviving the policies, and upgrading the product with new features in their best interest. Find ways to delight your existing customers. Make every effort in improving customer retention and reducing the churn rate.

These days, team collaboration tools are enormously helping businesses to combat the coordination challenges that working teams face! The ever-increasing collaborative technology, tools, and systems allow group work to happen at ease, both at the office and in remote locations. The changing times are making the future of work collaboration change it. Hence Troop Messenger supports in-office, remote teamwork, or the hybrid working model, which is a fusion of both, with its ever-trending features and facilities. Digital collaboration workspace products like Troop Messenger are the real game-changers of remote communication. It successfully allows teams to manage and organize work across various global locations through a unified team collaboration platform through its desktop, mobile, and web browser editions. As a growing work management space for teams of all sizes and forms, Troop Messenger strives hard to solve the collaboration challenges of the future with a concrete product vision. The purpose-built features of Troop Messenger help teams have a deeper focus on the work conversations with minimized distractions, as they get all types of team productivity and collaboration facilities within it. In addition, it offers the deployment models of SaaS, On-Premise, Chat APIs-SDKs, and Custom applications to fit all industry types alongside privacy-conscious organizations like Government and Defense. Let me share with you the Troop Messenger’s vision and the walk-through of a few features that help businesses and work teams achieve their organizational goals. Its objective is to uncover the challenges of workplace collaboration with it never seen before features. Here are the three trends planned for the future of work with Troop Messenger. Focused Team Conversations This team chat tool holds a wide variety of supportive features of productivity to let teams have a focused vision on their project work conversations. These avant-garde facilities like advanced file management, project management, developer-friendly collaboration features, etc., within the Troop Messenger, allow in-house or remote teams to save crucial work hours. One can experience a smooth chat-call transition while exchanging project work updates over the group conversations chat.   The never-seen-before developer-collaboration features Besides making team collaboration simple for the project teams, sales and tech support teams, client engagement teams, and more, Troop Messenger cares for the coder’s community too. It has designed the Jointly-Code for making them write and edit the feature code when they collaborate over a group audio-video call. Also, the code snippet helps them share the code with fellow developers across this collaboration workspace in many programming languages like no other software of the same genre does. The Right workflow happens with the right collaboration tool! You don’t have to reinvent the wheel to give your teams the perfect collaboration tool. You have to look for the one that improves teamwork and hence organizational growth. Let your teams plug and play with the features they require for successful project collaboration with the help of Troop Messenger’s customized workflow collaboration facilities. Give a walk-through of the tool to find the features; Fork out, Burnout, Quick Response panel, message essentials, chat area filters, read receipts, respond later, the contacts book, in-app help, integrations, and more to conclude your daily office communication faster and better.   The closing! Join your hands with Troop Messenger to let your teams work faster, organize project communication better, adhere to project deliveries on time, and do a lot more with its customer-oriented and ever-developing features to help the future of workplace collaboration.

If you’re using Troop Messenger just for the basic collaboration services, then I would say you’ve just explored a small portion of its facilities and features. Troop Messenger works fast and better and is the perfect choice for building stronger teams when compared to its counterpart Microsoft Teams.   It stands unique in its way with the new-gen chat capabilities, modern calling, and conferencing solutions, and workable features that boost productivity at work. It helps teams collaborate on the same shared workspace to discuss project tasks.   Let’s agree for a moment that it comes with a whole new range of messaging features that are never seen before! However, are they helpful to increase team productivity?   But before moving on to check the unique messaging abilities of the one-to-one conversations chat window of Troop Messenger, let’s have a quick look at Teams direct messaging capabilities and the chat supporting facilities that it provides:   Messaging in Microsoft Teams Sending a chat message through a direct message or via a team chat is simple and easy in Microsoft Teams. The user can bring in other members to the one-to-one chat area to initiate a group chat. It is one of the team chat apps that comes with animated emojis that help users express their words using them.   A message can be customized while sending it to the recipient, using its fonts and formats facility. Emojis and GIFs help you send quick fun notes to cheer up the mood of your co-worker. However, it doesn’t offer any other types of work-productive chat messaging abilities like the Troop Messenger instant messaging app. In that case, let’s see what kind of work productive messaging capabilities that Troop Messenger offers:   Messaging in Troop Messenger This workspace collaboration software tools provides a rare blend of team-friendly messaging facilities that helps them use as per their reach. How best are they used for improving the team productivity, and what are they?   Team work increases productivity using the following facilities: One-to-one messaging – Helps send a direct chat message to your co-worker. Group chat – Share your thoughts with other members of the group. Forkout messaging – Helps communicate the same message to a large group of users and groups without creating a separate group. Audio Messaging – Send a quick audio clip across one-to-one and group chats. Burnout Messaging – Let’s you initiate confidential conversations here to ensure chat privacy. Self-Message – Helps you send notes to yourself and archive information for later use. Code-Snippet- This allows you to type the programming code and send it through this code-support editor.   The above are the different types of messaging facilities available in Troop Messenger. You can communicate a piece of message in the forms of code-snippet, Forkout, and audio across in one-to-one and group messaging. Whereas, Burnout is restricted to one-to-one window only. Chat Essentials: Teams vs Troop When it comes to message-actions in Troop Messenger, they make the messaging job easy and quick. You can select multiple messages while forwarding, copying, and deleting messages, saving your time. It helps to recall the wrongly sent message at both ends. A sent message can be edited in both of these tools. However, you can’t find the message-actions of respond later, message-recall, flagging, and message-info in Microsoft Teams. Teams and Troop Messenger both support pop-out actions; the former lets the user to pop-out the chat window of the direct messaging facility, while the latter helps the user to pop out the attachments in a browser to provide a broader view. Meetings: Troop vs Teams Both are equally inclined good towards providing the best virtual meeting experience to their users. Sometimes, we join late to our online work meetings! Let’s see how these tools help users in such situations? If you have missed joining a meeting in Troop Messenger, it keeps an avenue open to join the ongoing conference call with the feature, Join Now. On the other side, Microsoft Teams helps the late joiners with the Live transcription facility of the spoken text to refer to the missed conversations of the meetings.   Voice Calling in Microsoft Teams: Troop Messenger provides a delightful meeting experience to its users. The members of the group chat can switch to the group audio-video meeting space to continue their work conversations face-to-face. This area is covered up perfectly well in Teams as well. Though Teams provides all the useful tools needed for a team meeting, Troop Messenger has brought something new to the developer’s community to collaborate simultaneously on the same code editor, Jointly-Code, to write and edit code while they share a group call. This facility is doing incredibly well for the coders of the software development companies.   Voice Calling in Troop Messenger:   Features provided for team meetings: Teams Vs Troop Feature Microsoft Teams Troop Messenger Add members to the meeting Yes Yes Join Now No Yes Live Transcription Yes No Switch from audio-video Yes Yes Jointly-Code No Yes Screen share and control Yes Yes   Both of these applications have an in-built screen share and control facility within the online meetings feature to help the users share the screen contents without the need for integrating any third-party tool.  Work Productivity Boosters: Teams Vs Troop Troop Messenger eases the job of work collaboration when compared to Microsoft Teams. It has a comprehensive set of work productive features, which, in the form of exclusive search filters, a unique range of communication features, integrations, add-ons, and more. All these help employees; save time, improve team efficiency,improve team communication, has clear and transparent work communication to deliver projects faster. The users of the collaboration platforms generally prefer to view attachments on the tool’s UI itself without the need to download them to save time. Though, Microsoft teams provide the preview of files and images like the way Troop Messenger. However, the image slide show facility is available across Troop only. Microsoft Teams offers unique integrations and a simplified communication experience, making it ideal for businesses seeking efficient collaboration tools. For professionals aiming to enhance their credentials, exploring microsoft certification dumps can be a valuable resource. This tool provides a competitive edge and ensures a deeper understanding of essential skills.   Image Controls: How this unified user interface, Troop Messenger, helps the work teams to reach people, files, and messages in just one click? Let’s have a quick look at what it offers to do so: It separates users, groups, guest users, exited employees from the main list with its global search filters.   Global Search Filters:   One can’t scroll the chat history to find images, text files, videos, and more as it consumes a lot of valuable time. Therefore, Troop Messenger makes its users apply the respective filters on the chat history to retrieve them separately from the conversations.  Chat area filters: Productivity Features: Teams vs Troop Feature Microsoft Teams Troop Messenger Text Search No Yes Chat area filters No Yes Filter by files Yes Yes Search for people Yes Yes Global Search Filters No Yes Unread message filter No Yes Respond Later No  Yes   Conclusion Troop Messenger offers a streamlined, user-friendly interface, making communication easy. It's customizable and integrates with various tools. In contrast, Microsoft Teams, with its foundation in Microsoft DP-203 Practice Dumps Test, provides a robust platform for collaboration, offering extensive features for businesses of all sizes. On a closing note, I would say the basic collaboration features like messaging and meetings are provided by most team chat apps these days. One has to look for the features and facilities of work productivity enhancers while choosing the in-office communication platforms. I have tried and tested both of the aforesaid tools before penning down this article. I would say that Troop Messenger is an equally performed Microsoft Teams alternative that any business can adopt for improving their business operations.

Team - Together Everyone can Achieve More, whoever quoted it certainly implied the whole team working together with a team spirit, but with the new age modern world along with team spirit inevitably best collaboration software tools must be aligned to achieve more.   With the ongoing unfortunate pandemic period, from giant companies to micro-companies, had to adapt to new or multiple collaboration software tools to continue their workflow from the remote workplace without causing any trouble.   Below are some of the best collaboration software tools you can switch to, Best Collaboration Software Tools 1. Troop Messenger 2. Slack 3. MailTrim 4. Dropbox 5. Time Dynamo 6. Teamwork 7. GitHub 8. HubSpot 9. Google Drive 10. Xtensio   1. Troop Messenger Troop Messenger is one the best instant messaging software or app, which can be used as a collaboration software tool by any domain.   Troop Messenger played a vital role in bringing the team together from their remote workplace to work together. It can be used as an instant messaging app, team collaboration app, business chat app, and so on.   It eradicated all the gaps between the team and helped them to maintain their work standards irrespective of the distance. Features Apart from the common features which any team chat app offers like one on one chats or calls, group chats, or calls, below are some of the unique features that will increase team productivity and that you can't find in one single team communication app or other apps.   Search filters, which not only allow the user to search based on a keyword but indeed user can search particularly for a file, images, video, flagged messages specific user chat in the group without consuming the time Forkout feature will help you to send a message to multiple users or multiple groups The remote Screen Sharing and Controlling feature gives you the privilege of remote access to the system and sharing the screen The Live Location Tracking feature will help you to track your sales executives' or other employees' location The slideshow feature will help the user to view the list of images in the slideshow without scrolling it manually The Jointly-Code feature allows two programmers to work on a code while having an audio or video call   2. Slack Slack is a team chat app that allows users to join the company’s workspace URL. The other privileges in Slack are creating private groups and public groups for group chatting.   Features   Text messaging Audio & Video calls File sharing Slack connect Channels   3. MailTrim MailTrim is an email management software that helps users in sorting their emails received from multiple users or companies. It will arrange the emails chronologically based on users’ specifications for their quick view.   It is the best team collaboration software, through which users can do their multi-tasking job by directing to this single tool. It is highly secured, detects spam, a safe repository to store your classified emails and data for your future reference. And any domain can use it flexibly.   Features   Multi integrated Intelligent Inbox Customized displays Easy to use Impressive Archives Smart search   4. Dropbox Dropbox is a file hosting service that stores and can access files like documents, images, videos, and so on. It is integrated into many tools. It can be a good online collaboration tool. Features   File and version recovery Storage plans Link permissions Team folder manager Dropbox paper Smart sync Dropbox transfer Branded sharing Remote wipe   5. Time Dynamo Time Dynamo is a biometric management attendance system that is widely used in mid to large companies, schools & universities, and government organizations. This tool reduces the time consumption involved in the manual work to track the employees’ work roaster, leaves, timesheet, attendance, and so on. Any domain and any kind of office can easily adapt to this tool. Features   Attendance available biometrics, mobile phone Mobile Application GPS Tracking Attendance Tracking Scheduling Details Absence Management Compliance Management Analytics & User Reports Payroll & HCM Integration   6. Teamwork Teamwork is a project management software that helps the team create a project and track the updates. Considering its features it can play a vital role in increasing team productivity.   Features   Gantt Chart Time Tracking Kanban Board View Task List Templates Tasks and Subtasks Milestones   7. GitHub GitHub is a subsidiary company of Microsoft. It works as a provider of an internet hosting platform that allows program developers to collaborate in software development and version control using Git. Features   Collaborative coding Automation CI/CD Security Clients Apps Project Management Team Administration community   8. HubSpot HubSpot is considered one of the best SaaS companies. It is an ideal tool for customer service, sales, and inbound marketing. The customer data can be easily tracked with advanced filters for quick access. Features   Free Meeting Scheduler App Social Media Tools Email Tracking Software Sales Email Automation Ads Software Email Marketing Software Lead Management Software Pipeline Management Tools Help Desk Software   9. Google Drive Google Drive is a service developed by Google, which is known for file storage, and synchronization on multiple devices. Users will have the privilege to share access with other users. Features   Drive File Stream Shared Drives Data Loss Prevention (DLP) Offline Access Cloud-native Collaboration Apps Storage   10. Xtensio Xtensio is one of the best collaboration software tools that help the team to work collaboratively in creating, sharing, and managing documents.   Features   File Sharing Save/Share Custom Templates Customize URLs Advanced Security Custom Integrations   Conclusion Collaboration Software Tools are designed to lay a path for the team where they can work seamlessly, be it in the office or by using remote collaboration software at workplaces. It will help in maintaining the work standards and with its features, it can increase your team's productivity.