Are you having trouble deciding between TeamSpeak vs Discord as the best platform? Then this blog is for you since it will help you make an informed selection. The development of games, from the release of the first arcade game in 1972 to the recent launch of cloud games from Microsoft, Amazon, Nvidia, and Google, is quite impressive. Unless it's a puzzle or a little fun, no gaming company would consider releasing a game without making it compatible with chatting apps or offering in-game chats. Gamers regularly use various tools, including Discord, TeamSpeak, Overtone, Mumble, SteamChat, Element, RaidCall, and others. Let's examine the two widely used tools since most users look for Discord alternatives, and gaming voice chat users seek TeamSpeak alternatives. The comparison of TeamSpeak vs Discord is provided for you to consider your options and choose the better option thoroughly. Despite what preceded, you don't have to be a gamer to read this comparison because several non-gamers are also divided between TeamSpeak vs Discord. Table of Contents Introduction TeamSpeak vs Discord: User Interface TeamSpeak vs Discord: Features TeamSpeak vs Discord: Game Overlay TeamSpeak vs Discord: Security Conclusion Introduction TeamSpeak   As with a phone conference call, TeamSpeak is a proprietary Voice-Over-Internet-Protocol (VoIP) application for audio communication between users on a chat channel. The client program establishes a connection to the user's preferred TeamSpeak server, allowing them to access chat channels. Most users pair a microphone and headphones. Gamers are the intended market for TeamSpeak, which they can use to interact with other players on their team in a multiplayer video game. TeamSpeak supports Windows, iOS, macOS, Android, and Linux. Discord   Discord is an instant messaging software and a social platform for VoIP. Users can communicate via audio/ video calls, text messages, media files, and private chats; nevertheless, Discord screen share is widely prevalent among gamers and a few small businesses that use it as their team communication tool. Unlike other virtual group chats, Discord groups are known as "servers." An assortment of voice and chat channels accessible through invite links make up a server. Linux, Windows, macOS, Android, iOS, and web browsers are all supported by Discord. It is said that more than 350 million users have signed up for the program as of 2021, and more than 100 million users utilize it every month. TeamSpeak vs Discord: User Interface TeamSpeak image source TeamSpeak may not be as user-friendly as Discord, but definitely, it is not complicated as other sites suggest. It lacks automatic server connection and automatic bookmarking despite its many valuable features. You can maintain others' contact details and send them direct messages on its Contacts tab.  Discord image source If some user reviews are taken into account, the Discord user interface resembles a hybrid of Skype and Slack. It is accessible through desktop, mobile, and web applications. Discord users can build their own servers and use them to host secret, password-protected, or public channels. For maintaining your contacts, messaging, or setting up personal audio and video conversations, it offers a "Friends" system. You may easily join any server or community by clicking on the invite link issued to you by your friend, YouTuber, blogger, etc. TeamSpeak vs Discord: Features TeamSpeak image source TeamSpeak is a great application for video game players to use as a voice chat program. So, if you only need to use VoIP for voice and text chats, TeamSpeak is the best option. Teamspeak is primarily set up and developed for audio rather than text chats. However, it allows users to send text messages to the server and specific users in place of voice chats. In addition to Opus, TeamSpeak uses the CELT and Speex audio codecs. However, Opus has primarily replaced, absorbed, and surpassed CELT and Speed in recent years. But if you've had a slower connection, some users might appreciate the flexibility that TeamSpeak offers by allowing you to select the codec. Discord image source On the other hand, Discord is the way to go if you require anything more. You can converse through text messages, audio chats, and video chats. The main benefit is that you may use two channels simultaneously, one for text messaging and the other for the audio conversation, making sharing images and video recordings simple. The Discord codec is the widely used Opus codec compatible with all bitrates and bandwidths. This flexibility is normally considered to offer the best sound quality. Few small businesses have also chosen Discord as their primary means of communication because it eliminates the need for video-calling or screen-sharing app alternatives. TeamSpeak stands out as the audio quality victor in the contest between TeamSpeak vs Discord, while Discord comfortably outperforms TeamSpeak in terms of features. TeamSpeak vs Discord: Game Overlay TeamSpeak image source There is an overlay available while playing games using TeamSpeak that you can use to text chat or adjust any TeamSpeak settings. Discord source image When you access the overlay while playing games on Discord, you can utilize this entirely and significantly change it. TeamSpeak vs Discord: Security TeamSpeak   TeamSpeak is the best option for your company's internal, closed-loop communications systems because of its military-grade encryption, security, and offline capabilities, reinstating the assurance that your data and communication are entirely safe. You may use AES-based encryption on your entire server or only some channels with permissions. On your self-hosted server, you will have total control, and you may use advanced permissions to choose who can join and restrict their access as necessary. Discord image source On a mobile device, you can authorize access to your account using Google Authenticator, Authy, and other authenticator apps. If you choose to use SMS authentication after 2FA has been activated, you can do so by adding your phone number to your Discord account. It allows you to decide who and how people can contact you. Utilize User Settings and choose Privacy & Safety to access them. Like all chatting apps, Discord strives to provide a platform free of bugs and secure from security threats. However, users may be required to work together to escalate it using a bug-free system that will reward them for doing so. Discord is a more centralized business with servers hosted in the cloud, implying that they have greater access to your communication. In the league of TeamSpeak vs Discord, the latter might not be able to stand as an alternative to TeamSpeak in terms of security when comparing or evaluating security levels. Conclusion If TeamSpeak has particular benefits in the above comparison of TeamSpeak vs Discord, Discord also exhibits more significant advantages. However, I hope you realize that both benefits match your needs. Unless features are considered, there isn't much of a quality difference between Discord & TeamSpeak. As a result, if you take my advice and match your needs with the features of the tools, you will be in a position to choose the better option.

There are numerous website feedback tools out there. However, the variety of feedback applications allows you to quickly see which tool is best for your business. Considering the digital marketing outlook, there are so many tools listed that it can become virtually impossible to estimate the best outcome generated by each. Forbes describes conversion rate optimization (CRO) as providing a 223% ROI which is a real business indicator that has a direct impact on revenue. Still, the most common content marketing metric is social media and website traffic involvement. You need to concentrate on consumer behaviour, the intent of the consumer, and motivation. Only your customers can give you accurate and honest insights into your website and this is where the website feedback tools come in handy. image source Table of Contents What makes website feedback tools so popular? How to Choose a Website Feedback Tool? Types of Website Feedback Tools 1. On-page polling surveys 2. Visual Feedback Tool 3. Pop-up polling surveys 4. Feedback Widget 5. Feedback Button 6. Exit surveys 7. Feedback page 8. Customer testimonial survey Some community feedback tools 1. Usability feedback tool 2. DIY 3. Problems and bug trackers 4. Tools for checking webshops 5. High-end solutions 6. Traditional research tools 7. Easy-to-access interactions Conclusion What makes website feedback tools so popular? The outlook for website feedback tools has grown significantly when it comes to collecting data or collecting customer feedback. Customer experience is still the king that decides the fate of your business. RnRMarketResearch.com predicts that the customer experience management (CEM) industry will grow from $7.8 billion (2019) to $14.5 billion by 2024. Many website feedback tools address issues that are generally not addressed by regular web analytics packages such as Google Analytics. These tools help in finding out which elements of your website can be improved. You will get answers to questions like how many visitors are there, why the visitor is doing what they are doing, etc. There is also a mechanism for visitors to self-report whether their experience with the site, product, or company is good or bad, providing insight into why. After spending hundreds of hours designing mock-ups, designing features, and writing cutting-edge code, you can find out how your website is doing and whether you can process new apps and websites. All you have to do is present your work to your clients and collect final feedback before releasing a new iteration. One of the best ways to investigate this is to use CMS development services. This is software that can directly tell you how your customers feel about your work. How to Choose a Website Feedback Tool? 88% of consumers trust product reviews and advice from friends and family, instead of word-of-mouth marketing. You must consider a few factors before you pick the right website feedback tool for your business:   Usability testing: This tells you how people use your product. Bug testing and reporting: If your site is relatively large and a button or feature suddenly stops working, you may notice it before your customers notice it. Gather feedback: This is about how customers feel about your pricing plan. There is a feedback form that can be filled out by consumers. Improve conversions: This tells you what happens after a visitor visits an X / Y / Z page and the routes they usually follow to finally sign up for your service. Improve landing page: This tells you how consumers lose interest in your sales activities. Find a solution for high exit rates: This is the reason why most visitors leave the website immediately without considering the link.   Types of Website Feedback Tools Current solutions make it cumbersome for customers to specifically point out what they think is wrong with their website or need to make changes, so companies like yours can provide website feedback. You can never know what's going on until the customer tells you in some way. Let's take a look at the different types of website feedback tools and what they are designed to do. 1. On-page polling surveys image source On-page surveys are placed on a web page and scroll from bottom to top like a chatbot. Such surveys do not distract you from what your customers are doing and do not need to change the context. Therefore, if you are looking for a website survey tool that does the job without disturbing your customers, we recommend using the survey software on unobtrusive pages. You can ask questions in a variety of formats-open voting, multiple-choice questions, and more. You can program your voting to appear after a visitor spends a certain amount of time on your website. 2. Visual Feedback Tool image source The Visual Feedback Tool, also known as the Usability Feedback Tool, collects input directly from the user. These widgets allow visitors to point to elements they like, dislike, or encounter bump issues on the page. This is especially useful for new SaaS products and large websites that frequently have bugs that are difficult for small development teams to track. Customers can leave feedback on their projects simply by pointing out what isn't working. Project managers can also use visual feedback tools to report UX issues to their teams. 3. Pop-up polling surveys image source Pop-up surveys are displayed in the center of the screen and are a more aggressive way to collect customer feedback. While they may look flashier, pop-up surveys can also be distracting while customers are busy doing something important. These must be kept short and simple and used for the end intent. These surveys help you get a clearer customer response and better insight into the intent of your visitor's exit. 4. Feedback Widget image source The feedback widget is a clickable format located on the edge of the web page. Click to ask free-form questions if you want more comprehensive customer feedback. Widgets are better than surveys on the page as they come with a comprehensive explanation of why a customer is facing an issue with your website or why he left without making a deal. Widgets give your business insight into the unknown. 5. Feedback Button Feedback Buttons are a simple and efficient way to collect customer feedback. This helps customers to share feedback on actionable insights using feedback forms or buttons that lead to survey pages. It gives better results because aspiring customers leave suggestions and feedback. 6. Exit surveys image source These are questions that are related to why customers want to leave the website. These are not long surveys and provide direct insight into why visitors leave your website without turning them into sales. This helps in conversion rate optimization by providing a complete picture of the areas where your site is behind. 7. Feedback page Many brands offer their feedback sites for new or existing customers, communities, and employees who are free to visit these feedback pages to express their issues and share ideas for improvement. It enables intelligent receptive collection and feedback submission. 8. Customer testimonial survey   You've probably come across one of these surveys before. Voice of the customer surveys in the form of testimonials helps to provide direct feedback in their own words about a particular page, product, or service. You can post closed questions based on the experience of the customer on using your product, or after they have hovered over a product but did not make a sale, or just before they want to leave the site, sharing their experience of your company and your products/services or about their experience on your webpage. You can integrate feedback forms in instant messaging software for businesses like Troop Messenger to receive organized feedback. Some community feedback tools Community feedback tools are essential for gathering input, suggestions, and opinions from community members. They facilitate open and transparent communication, enable community engagement, and help organizations make informed decisions. Here are some popular community feedback tools: 1. Usability feedback tool Usability feedback tools are visual tools that allow visitors to give feedback on specific elements of the site. This allows visitors to click on a particular element to leave feedback on a particular part of the page. Feedback is usually sent by email, either as feedback text or in screenshot format in a protected environment. A tool that receives feedback in a protected environment allows you to work with other colleagues to determine which problem you are dealing with and annotate your feedback at an individual level. 2. DIY Some tools work through a collection of visual feedback and with good know-how of JavaScript, making it a reasonable alternative. These do-it-yourself tools are from an open-source project created with JS. This is known in many of Google's applications where it is used. 3. Problems and bug trackers The feedback can be integrated with external project management tools allowing team designers or developers to start resolving issues by instantly escalating issues from feedback to issue and bug tracking tools. All of these run on live websites and web applications. 4. Tools for checking webshops Webshop verification tools are often related to webshop reviews which are all about gaining the trust of potential customers for online sales. The impact of these online shop ratings on the buying behavior of other consumers is increasing. According to a survey conducted by ReeVoo, more than 80% of vacationers are guided by customer reviews when choosing a vacation destination. This trend is spreading rapidly to other industries. 5. High-end solutions Many high-end apps often provide product-level reviews as well as general webshop reviews. This software typically runs onsite on the product page and displays multiple product-level reviews. There are also various forms of commitment, displaying the possibility of posting comments and likes, and the possibility of sharing ratings on social media. 6. Traditional research tools Most traditional research tools date back to the late 1990s and have been around for quite some time. Still, new UX research tools are introduced every year. Some of these tools are targeted to a specific niche, while others are primarily focused on providing a great user experience. 7. Easy-to-access interactions Online surveys can be used for tracking product feedback, conducting market research, measuring consumer satisfaction, getting feedback on customer service, and knowing about customer experience on your company website. Feedback tools help to record issues that online customers complain about regularly. Companies can use valuable feedback to know which aspects of a product or service are important and identify online feature bottlenecks and site-related issues. You can use customer ideas and suggestions to improve pricing and product range. Conclusion You can employ a full-service WordPress agency for an all-in-one digital channel user feedback software that provides users with detailed analytical capabilities, customizable dashboards, and real-time data visualization such as bar charts, radar charts, comparison charts,s, etc. It further allows users to process large amounts of feedback data quickly and efficiently across all digital channels, including websites, mobile apps, email, etc. You can integrate various kinds of feedback forms for all digital channels like visual feedback, complex surveys, question routing, comprehensive analysis including text analysis, sentiment analysis, smart labeling, and more. This will help you assess your website and your business from the point of view of the consumer.

Many people prefer to work remotely because they don't have to commute and enjoy more flexibility. It gives them the opportunity to tailor their schedules to fit their lifestyles and find a better work/life balance. According to FlexJobs, 60% of women and 52% of men will quit their jobs if their employers do not offer remote work options facilitated by efficient remote management tools.   Having to manage remote employees can be challenging for managers who still have a traditional mindset. They worry that employees won’t be as productive when working remotely. In fact, a Stanford Business study found that remote employees are 13% more productive than those working in offices. Remote workers themselves report that they are more productive when working remotely.   The approach of trying to impose physical workplace practices on remote employees doesn't work well. Achieving productivity from remote teams requires some special techniques and remote management tips, along with the use of team collaboration tools such as Troop Messenger. Here are five useful tips and tools for successful remote team management. Table of Contents 1. Use effective communication strategies 2. Set clear productivity standards 3. Promote knowledge sharing 4. Offer training opportunities 5. Give security the attention it deserves Conclusion 1. Use effective communication strategies Remote employees often strongly feel the lack of in-person communication. It isn’t possible to ask a colleague at the next desk a quick question or have a quick conversation with a supervisor who is walking past. Managers need to address this by using effective communication strategies and the right communication tools.   Before installing remote management tools and in order to make sure they don’t work slowly, it is recommended to free up application memory and storage on laptops. This is usually done with the help of IT support teams but there are also various manual solutions available on the web.   Digital video conferencing tools are necessary for communication when working remotely. Many remote teams find they can’t do without the Slack or Asana messaging app, where each team, topic, and project has separate channels, and all related files and messages are kept together. It’s a more secure and organized option than email.   When using any communication tools, it is important to use them judiciously. Remote work offers the opportunity to concentrate in a way that can be harder in a busy office. However, this isn’t possible with an endless flow of Zoom calls and Slack check-ins. 2. Set clear productivity standards It is important to set clear productivity standards for remote workers. Managers must provide direction, set expectations and supervise execution. Each employee must understand what they need to do, how to do it, and who to ask for help.   Managers must determine overlap hours for group collaboration and decide on when to hold meetings, how to share progress updates etc. Setting clear productivity standards can help managers to spot where additional training may be necessary to improve productivity. Project management tools can help employees to work individually and independently on assigned tasks.   Teamwork is team management software that allows managers to see everything in one place and effectively manage teams and projects. They can get a bird’s eye view of every project and track time, budget, allocate resources, and more. From unlimited client access to invoicing, everything required to run client services is in Teamwork. 3. Promote knowledge sharing What is said in conversation or in a quick chat is often forgotten, and action may never be taken. Managers need to promote a culture of written communication to prevent this from happening. Good distribution of knowledge is essential among employees who do not share the same physical space. Everyone should have access to all the information they need to get a job done.   It helps to have a single online platform for storing all the knowledge, updates, communication, etc., that a team needs. When all information is coordinated in one place, and team members don’t have to go looking all over for it, they will be most productive. Online document management platforms can help with content organization and increase productivity.   Slite is an online document management platform that isn’t too hard to learn and has some good collaboration features. It can help teams to work more asynchronously and move projects along faster. They can organize various types of content such as processes, meeting notes, collaborative docs, how-tos, and much more. 4. Offer training opportunities Remote employees may be less productive if they don’t have the necessary skills to do their jobs to the best of their ability. To boost their productivity, it is important for managers to be aware of what skills they lack and look for opportunities to train them. For instance, if a team has regular interactions with Spanish-speaking clients or colleagues, managers could consider offering tailored Spanish lessons. This type of skill-enhancement opportunity can greatly increase employees' confidence and efficiency in the workplace.   One-on-one communication sessions with remote employees on a weekly or bi-weekly basis can help managers to assess the overall well-being of employees and offer them guidance and support. It is also an opportunity to encourage them to improve their skills and advance their careers.   Employers who offer training opportunities will increase employee retention, save costs, create a culture of learning and have a better-equipped workforce. Employees can improve their confidence and self-esteem, do their jobs better, and enhance their career growth.   TalentLMS is a popular learning management software that focuses on training employees. It helps with onboarding and compliance training. Building interactive and effective learning courses is easy without needing to know how to code. Employees can start or stop a course at any time and proceed at a pace that suits them. It has an intuitive interface and offers easy access to any device. Create a whole library of ready-made courses that cover all the skills employees need for success in their careers. 5. Give security the attention it deserves Productivity can take a real hit when businesses have security issues. Cyberattacks and systems going down can result in plenty of lost time. Businesses today have to focus more on security than ever before because they have remote employees. Unattended computers, unsecured Wi-Fi connections, and data breaches are just a few of the problems they may encounter when using remote employees. If they have low technical skills, the combination of factors can leave a business very vulnerable to cyber-attacks.   Employees need to understand the company’s requirements and expectations for working remotely. This includes IT and cybersecurity standards and procedures to protect sensitive information. For example, passwords must be managed correctly, and access to certain data or apps should only be given to authorized people. Most malware and other hacks are delivered via phishing email attacks, and training employees on how to detect and avoid them can reduce the risk.   Businesses also need to use the right security software and support. Beyond Trust is a remote support solution with added security features. The tool allows users to manage users, roles, and session permission settings. They can maintain the right level of access. There is a comprehensive audit trail of all session activity. The tool integrates with other software, such as password tools or a CRM, and can scale to meet changing business needs. Conclusion Remote work is not going away anytime soon, and remote employees can be just as productive, if not more productive, than employees who work in an office. However, it is important for managers to follow the right strategies and effectively utilize remote management tools. What works well in an office does not necessarily work as well for remote employees. The above tips and remote management tools will help managers improve the productivity of their remote teams.

Management problems are not uncommon in large, multileveled organizations. In many cases, the root of the issue lies in the communication channels between employees, stakeholders, and management, which causes information to be lost or distorted. Poor communication hampers decision-making. It also creates conflict and silos within the company. According to research, 86% of business executives and employees acknowledge workplace failures to be products of weak communication. That leads us to the question. How can industrial key players promote effective communication in business environments? This guide answers the question in different ways. Table of Contents Introduction to Business Communication Business Communication Types Internal Upward Internal Downward Internal Lateral External Why Should You Consider Business Communication? Zero Email Overload Increased Employee Engagement Enhanced Employee Productivity Reduced Employee Turnover Enhanced Inter-Departmental Communications Absence of Communication Silos Better Customer Satisfaction and Retention Amazing Company Culture Improved Communication with Remote Workers Conclusion Introduction to Business Communication We can’t fully comprehend the intricacies of this topic without addressing the question: What is business communication? In simple terms, business communication is the means of disseminating information within or between businesses. It entails distributing, receiving, and understanding decisions, feedback, ideas, data, opinions, and instructions between employees in a mutually beneficial manner. Communication within an organization can be effective if there is cross-departmental interaction. As far as the company's objectives and values are concerned, all active members (managers and employees) should share the same goals. That way, the whole company works as a single unit to produce tremendous results. Surprisingly, despite knowing the importance of business communication in today’s economic landscape, more than half of IC professionals fail to measure the outcome of implemented strategies. This is mainly because it is not treated as a valuable asset. Thus, there are chances of missing out on opportunities, trends, insights, and even threats. Other damaging consequences include:   Reduced customer satisfaction Increased labor turnover Low productivity   As such, the value business communication adds to organizational workflow can’t be overstated. Before delving into its benefits, let’s consider the types of business communication. Business Communication Types Now that we know what business communication is, the next step is to identify the varying forms it takes:   Internal upward Internal downward Internal lateral External   Internal Upward This type of communication occurs between higher management and lower management staff within an organization. As the name implies, it involves an upward information flow, in which lower-level employees send reports or requests to higher-ups. The main objective of this communication is to improve decision-making. This is achievable since top-level management effectively visualizes business operations at the front lines through the information given. Internal Downward Here, information sharing still occurs within the organization, but in the opposite direction. It occurs when instructions are communicated from upper to lower levels. A memo, notice, and email are examples of internal downward business communication tools. With these channels, employees can adjust their tasks accordingly and stay informed. Internal Lateral This business communication occurs among employees within an organization. It can be internal to one department or even among teams from different departments. For instance, if a group of product designers has a problem with a prototype, they can share their concerns with the engineering department. This way, information exchange leads to improved employee output, reduced costs, and time. External This communication involves the dissemination of information to customers, partners, and other external stakeholders. It aims at promoting a company’s values and strengthening collaboration. It’s also necessary because it establishes a relationship between stakeholders and company management. Why Should You Consider Business Communication? In today’s technological-driven economy, your business can’t be successful without a solid communication channel between all stakeholders. Some notable objectives of business communication include: Zero Email Overload Email fatigue can be crippling to any organization. Research has it that the average employee receives over 120 emails per day, from document distribution to status reports. This, coupled with the frequency of responses, can affect employee productivity. With over 25% of the workday expended on emails, it stands to reason that employees are unable to attend to core business issues. To combat email overload, businesses must incorporate modern internal business communication tools such as Troop Messenger to facilitate information dissemination within an organization. This email-killing business communication messenger helps teams of an organization exchange work conversations and receive requirements through this unified digital platform to facilitate information dissemination within an organization. Increased Employee Engagement A 2021 report shows that only 36% of employees are actively engaged in the workplace. This is a huge cost for companies that fail to notice the consequences, which include low productivity and high labor turnover. Based on Ragan’s research, leadership communication, and employee engagement are closely related. That explains the value of information exchange between management and employees. IC specialists play a crucial role in mentoring CEOs, HR managers, and other senior executives to improve engagement. Enhanced Employee Productivity Effective business communications account for better performance at work. This includes the fact that employees no longer need to worry about information overload. They receive laser-focused directives that point them faster to what’s required of them. Improved employee productivity translates to higher ROI for businesses. Companies can boost productivity by:   Engaging employees Focusing on problem-solving Facilitating innovation Encouraging healthy disagreements Sharing knowledge   Reduced Employee Turnover Nothing costs companies more than a high turnover rate. It’s estimated that replacing employees costs six to nine months of their annual salaries. In truth, only those who are highly engaged and satisfied with their jobs remain in the workplace for long. With more companies tapping into the millennial pool, engagement becomes paramount. Managers who foster an environment of transparency, trust, and respect within the workplace and also share information pertinent to their employees’ roles will more likely maintain fewer to no turnover rates. Enhanced Inter-Departmental Communications According to Queens University of Charlotte, 39% of employees feel that there is insufficient teamwork in their company. This makes it important to have streamlined internal communications in business to bridge the communication gap between departments. Effective communication increases trust and collaboration among teams, resulting in more creative ideas and strategies. Absence of Communication Silos While this can happen to any business, silos are more common in large organizations. With silos comes inefficiency, confusion, and misalignment. They affect efficiency and productivity as well. Implemented robust IC software solutions cut back on this problem by helping managers ensure that employees stay in touch with the relevant updates without risking information overload. Better Customer Satisfaction and Retention In the U.S. alone, poor customer service accounts for about $75 billion in losses. Often, this stems from a lack of effective communication. The need for transparency in business communication is to make sure that customers receive timely, accurate, and consistent information. They should be able to receive a quick response to their queries. This helps businesses build credibility. For example, students who need professional writing services for their essays will appreciate a company that’s open and communicative. According to BetterWritingServices, A review platform, such providers stand out in specific areas. One of them is the implementation of business communication strategies to build good relationships with customers. It’s a known fact that an employee’s attitude affects customer satisfaction. If the service provider is rude, abrupt, or disinterested, it can negatively affect the customer’s experience. Amazing Company Culture Business communication plays a significant role in building a strong company culture. This includes giving employees a voice and promoting teamwork. Such open-door policies instill an environment of trust and respect, which is crucial for productivity. Again, the IC team has a significant role to play. Improved Communication with Remote Workers With the advent of modern technology, remote workers have become more common. About 18% of the world's population works remotely. This has been attributed to the cost-effectiveness and convenience of working from home. It also requires changes to communication, management, and leadership strategies. This work environment presents difficulties such as time zone differences, language barriers, and poor communication channels. Effective business communication ensures that remote employees stay in touch with their colleagues, clients, and managers. Conclusion There's no doubt that business communication is vital to the success of a company. It’s not only a way to connect employees, stakeholders, and management. It also helps to boost productivity, reduce turnover, and build a strong company culture. With the business landscape constantly evolving, there’s never been a better to incorporate this element into your workflow. While it may seem like a tall order, the benefits of doing so are enormous.

The cloud-based service market was worth more than $270 billion in 2020.   In 2023, the numbers have gone up even more. Every business now wants to migrate to the cloud and for good reasons. Cloud-based management platforms make it easier for any business to scale. At a time when every process is digitized, not opting for a cloud management platform makes very little sense. It’s the single biggest contributing factor to the success of several small businesses. At present, not using cloud-based management platforms puts you at a significant disadvantage over competitors.   Companies are now switching to multi-cloud platforms to make the most of cloud management systems. In this article, we will look at the 6 best cloud management platforms for IT teams. Table of Contents Top 6 Cloud-based Management Platforms for IT Teams 1. Zluri 2. CloudHealth 3. IBM Cloud Orchestrator 4. Monday.com 5. Scalr CMP 6. ManageEngine Applications Manager 7.Emma Conclusion   Top 6 Cloud-based Management Platforms for IT Teams Before we go into the list, it’s important to note that we have included different categories of tools in the list. Some of them are suitable for beginners, while others are geared toward experts.   No matter which option you choose, make sure it aligns with your needs, usability, and skill levels. Otherwise, you would be left with a great tool that you don’t know how to use. Having said that, only a selected few team chat apps stand out, such as Troop Messenger. Even though it has a plethora of features, users of all technical levels may use it with ease. Some tools like Zluri and monday.com are perfect for beginners. Scalr, on the other hand, is suitable for pros and beginners alike. IBM Cloud Orchestrator requires a degree of experience and competence to manage.   In other words, the learning curves of these tools are very different. Keep that in mind when making your pick.   Now without any further ado, let’s dive right in! 1. Zluri   Easy-to-use automation engine Vendor management tools Real-time insights and reports Financial optimization IT and security measures Customized pricing plans   Zluri is an all-in-one cloud-based management platform that has successfully helped several companies digitize their workflow. According to the website, it’s a tool for companies that care about visibility, efficiency, and cost savings. One of the many features that make Zluri so effective is its cost analysis tools. By eliminating SaaS wastage, you can reduce your expense by more than 30%. It does so by removing duplicate apps, consolidating apps with overlapping functionalities, and renewing licenses and keys optimally. Like most cloud-based management platforms, Zluri focuses significantly on automation. It makes onboarding and off-boarding fast and easy. As a result, you can save hundreds of hours by not having to go through all manual processes. Security is a key concern for this cloud-based management tool. Zluri's list of identity management platforms details how other tools and Zluri itself manage security and identities. Overall, Zluri is an amazing tool for small to medium enterprises. It has all the features that you may look for in a cloud-based management platform and is available at affordable prices. 2. CloudHealth   Save money by avoiding hidden costs Enables better budgeting and more efficient spending Be on track with compliance and security requirements Allocate funds to places where they will give the highest return   CloudHealth is not a complete cloud-based management platform in itself. Rather, it focuses on the health and optimization part of a cloud-based team. The biggest advantage of using CloudHealth is financial management. You can monitor the overall expenses of your business from a unified platform. At the same time, CloudHealth will help you make better financial decisions in terms of revenue optimization. CloudHealth is part of VMware, which is one of the largest cloud-based management platforms in the world. If you are using VMware already, there’s a high chance of you also using CloudHealth. But you can use CloudHealth even if you are using any other approved partner cloud service. To sum up, the main advantages of CloudHealth relate to cost savings and efficiency. Since it’s from the house of VMware, it has a large pool of resources and a huge community of users. Any help that you may need would be readily available. If you are looking for ways to optimize your business’s budget, CloudHealth is a must-have tool. 3. IBM Cloud Orchestrator   App testing and development Synchronization of tasks Automated cloud configuration Cloud services administration Cloud use statistics Dashboards for executive costs Adaptive change management SLA compliance for a customizable self-service portal Price - upon inquiry   IBM is a big name in the IT and tech space, and its Cloud Orchestrator is among the most popular cloud-based management platforms. Unlike the last two entries, the IBM Cloud Orchestrator is geared more toward large organizations. If you have more than 100 people working with you, using the IBM Cloud Orchestrator will make your workflow much smoother. The IBM Cloud Orchestrator is a fairly advanced tool. It allows you to do everything that a cloud-based management platform is supposed to. The core functions of the IBM Cloud Orchestrator are to make companies efficient in delivering IT solutions over the cloud while maintaining complete control over the process. This cloud-based management tool comes with a large number of toolkits and presets that make it user-friendly. At the same time, note that the IBM Cloud Orchestrator is not for laypeople. To make the most from this platform, you need to have a sizable business and workforce and a dedicated IT management team. 4. Monday.com   All projects are accessible from a single hub Track project updates Suitable for beginners Affordable: Pro plan at $16 per person Free plan for individuals   Monday.com is a collaboration and remote working platform, but it’s much more than a messaging app.   It comes with the proprietary Work OS that makes it simpler for teams to work together on a common project. Since it integrates smoothly with your existing systems, you won’t have any trouble switching to monday.com from your existing databases. The best part about monday.com is that it’s beginner-friendly. Unlike IBM Cloud Orchestrator, you do not need to have any technical know-how to access this platform. But that comes at a cost – monday.com is not capable of doing everything that IBM Cloud Orchestrator can. Nonetheless, the easy-to-understand user interface and clear guidelines make monday.com perfect for beginners and small businesses. The vision behind monday.com is to empower teams to go online. If you have never used a cloud-based management platform before, starting with monday.com is a great idea. It will ease you into the processes of cloud-based management without a very steep learning curve. The ease of use is the USP of monday.com. 5. Scalr CMP   Helps manage business expenses Used by large companies like Samsung and Xerox Promotes self-service and automation Suitable for businesses of any size Price: upon inquiry   Scalr CMP claims to be The Only CMP Designed For Enterprise Scale. As the name of the platform suggests, it is designed to be scalable. That makes Scalr suitable for all businesses. Even if you have a small business at the moment, using Scalr will ensure you do not have to switch platforms when your business scale grows. Scalr enables companies to deliver IT solutions without compromising on security or quality. It’s an all-in-one platform that gives you a single workstation to monitor every aspect of operations. The best part about Scalr is that both basic and power users will find it equally helpful. It can scale up or down depending on what the requirements are. Another area where Scalr does a great job is the prevention of vendor lock-in. Rather than purchasing proprietary software, it encourages policies that encourage integration with existing systems. As a result, you end up saving money while keeping your workflow intact. If you are confused about which cloud-based management platform to choose, Scalr would be a good starting point. 6. ManageEngine Applications Manager   Troubleshoot production, QA, and development application performance issues Supports Java, .NET, .NET Core, Node.js, PHP, and Ruby applications Ensure your website's critical paths perform 24x7 to create better customer experiences Assess front-end performance using actual traffic data   Applications Manager from ManageEngine falls under a distinct category of cloud-based IT solutions. It monitors every aspect of your operations to report on inefficiencies and gaps. As a result, almost any company can use it to monitor its performance over different channels. ManageEngine Applications Manager monitors workload and troubleshoots application performance on cloud and virtualization platforms like Amazon AWS Practice Dumps Test, Azure, GCP, Oracle Cloud, and OpenStack. It can help you identify outages, lags, and downtime in your applications. As a result, you are always on top of what’s going on with your platforms and websites. The Applications Manager also employs AI for both alerts and reporting. It triggers automatic actions that resolve several issues automatically. Its customizable and interactive dashboards make it easy for anyone to monitor performance over a long period of time.   While Applications Manager is geared more towards large enterprises, even small business owners can reap the benefits of this cloud management platform.   7.Emma     Unified management for multi-cloud and hybrid-cloud environments Deploy, manage, and optimize workloads across AWS, Azure, GCP, and private clouds AI-powered cost control and compliance insights Cloud-agnostic with Terraform, APIs, CLI, and DevOps integrations High-speed multi-cloud networking (up to 100 Gbps)   Emma is a cloud-based management platform that helps businesses simplify and unify operations across multiple cloud providers. It gives IT teams and business leaders a single hub to deploy, monitor, and optimize workloads without being tied to a single vendor. For companies managing complex infrastructures, emma offers a clear path toward efficiency and scalability.   A key strength of emma lies in its AI-driven optimization tools. These provide real-time insights into costs, performance, and compliance, allowing organizations to reduce waste and improve governance. This makes it easier to keep budgets under control while maintaining reliability and security across environments.   Like most modern cloud platforms, emma emphasizes automation. It integrates seamlessly with Terraform, APIs, and DevOps plugins, while also offering low-code options for less technical users. As a result, both developers and managers can take advantage of its features without added complexity.   emma also delivers advanced multi-cloud networking, offering high-speed connectivity between providers with intelligent routing and built-in redundancy. This ensures that workloads can move smoothly across environments, reducing downtime and transfer costs.   Overall, emma is an excellent choice for companies that want to modernize their cloud operations. With its blend of automation, cost optimization, and enterprise-grade networking, it provides all the essentials to manage hybrid and multi-cloud environments effectively.   Conclusion We hope this list will help you find the tools and systems that you are looking for.   Using a cloud-based management tool can be a game-changer for any business. These platforms allow companies to make the most of all their resources and optimize performance and revenue generation.

Do you know that during the pandemic, some free live chat apps in India rescued the majority of businesses akin to online chat apps emphasizing the value of team communication while working remotely, amid the pandemic? These applications and website chat apps became an essential tool for keeping in touch with customers, clients, vendors, and others. Most businesses believe that creating an app or website will aid in their marketing and virtual presence. Undoubtedly, the answer is "yes," but having a virtual presence is only the beginning. It also needs to extend to answering visitors' questions, or else prospective users may turn to your competitors since you don't give your customers a resource where they can obtain the answers with a few clicks, and not every business has personnel on call to provide round-the-clock support, live chat app is the only option to keep your visitors engaged.   With that said, don't even consider trying to persuade your visitors to use a different website or a free online chat app because doing so eventually ruins your own business. Imagine that you are utilizing a free video chat app to communicate with a visitor, while your competitor is using a live chat app. Which visitor do you think will become a prospective customer? Hence, a live chat app is highly advisable. Additionally, when considering mobile app development cost in India, investing in a reliable live chat app can enhance customer engagement and provide a better return on investment compared to free alternatives.   What is a Live Chat App or Software?   The live chat app is designed to make it easier for your teams to communicate with website visitors, potential users, current users, and others. These Live chat apps help in responding to user inquiries. As a result, your customers will make an informed choice about signing up for or using your services.   Depending on the company's choices or operating hours, live chat help can be provided by an Artificial Intelligence (AI) or a person through Generative AI Services. Businesses can offer live chat help via their website, SMS, Facebook Messenger, and other chatting apps.   What are the benefits of installing a free chat for your website?   You may be aware of how excellent your product or service is, but boasting about it on your website or the mobile app won't help customers adopt it; all they need is for their inquiries to be satisfactorily addressed, which you can do using any free live chat app.   In addition, companies that outsource live chat support services to reputed service providers and use popular live chat apps have seen growth in their customer base, while companies that were predicted to fail have succeeded.   Live chat platforms with AI capabilities offer nonstop customer service without human participation. It helps clients resolve problems quickly and resume their tasks right away. It has been demonstrated that live chat help is more effective than calls, emails, and other methods. Some live chat programs can alert your staff to frequent visitors, their behavior, and others. Conversations can carry on from where they left off and the live chat tools can also be integrated into your native customer service solution. Saves both your budget and the team's productive time. The live chat application provides a remarkable customer experience while assisting you in providing good customer service via live chat.   Best 9 Free Live Chat App, Software, and Free Trials in India   Here are some of the most popular free live chat apps in India that are widely used; chances are good that you'll find your app on our list.   Free Live Chat Apps in India 1. Click2Magic 2. Appy Pie Live Chat 3. Tidio 4. Smartsupp 5. HubSpot Live Chat 6. Chatra 7. Drift 8. Userlike 9. Crisp 10. Intercom 11. Viber 12. Tawk.to 13. Olark 14. Desku   1. Click2Magic     Click2Magic is considered one of the best free live chat apps in India. This is a free chat app in India that helps all businesses, micro to large companies manage website visitor engagement operations on a centralized platform. It also allows your team members to evaluate prospective leads and convert them into potential customers. From a single platform, it enables managers to keep tabs on customer expectations, observe purchasing trends, and track visitor behavior, on that account it made it to the list of best live chat apps.   Using this free Indian live chat app, companies can integrate chatbots into their websites and mobile applications to respond to client inquiries. Administrators can configure automated replies, check the status of leads, modify or delete prospect information, and set up role-based permissions. Hence, it is the best live chat app for website and mobile apps Additionally, this free chat software allows employees to check chat history, set up a typing indicator, tag information, display location information, add notes, and automatically route inquiries to the proper staff members from a single UI. As per the reviews, Click2Magic is the finest free chatting app in India that facilitates users with efficient privileges.   Features   Instant lead alerts Canned responses 24/7 live chat support Rating and tagging Widget customization   2. Appy Pie Live Chat     Appy Pie Live Chat is live chat software that allows businesses to communicate with their website visitors in real-time. It provides a variety of features, such as chatbots, canned responses, conversational tagging, and more, to assist businesses in providing a better customer experience. From observing customer behavior to live chat support, it helps businesses to keep tabs on their website visitor’s activities. It also encourages visitors to stay longer on the website by optimizing the visitor experience.   Online businesses can use Appy Pie Live Chat to improve their customer support services and convert website visitors into paying customers. This free chat software has a simple reporting dashboard that provides quick insights into your customer support performance. Appy Pie Live Chat easily integrates with popular CRM and help desk software. Using Appy Pie Live Chat businesses can reduce the overall cost of their customer support operations and increase repeat business. This is the best free chat software for websites suited for small businesses.   Features   In-built AI-powered live chat Canned responses Third-party app integration Real-time visitor monitoring Email notifications Auto-assign chats to agents Detailed reporting and analytics   3. Tidio     Tidio is a free web chat software that can connect you to any website or platform through specialized plugins without requiring any coding. The Tidio live chat widget adapts to the displays of your clients so they can communicate with you on their tablets and mobile devices. Additionally, they can be altered in terms of positioning and color to match the aesthetics of your website. With this live chat app for websites, you can build chatbots to automate your messages. Other features include a single shared inbox and preset responses for quick responses. Tidio may integrate many applications, including WordPress, Wix, and others.   Micro and small businesses can avail advantages of Tidio's free plan, which allows up to 3 chat operators additionally chatbots to have unlimited chats with 100 unique visitors per month, and it will enable you to send up to 500 automated emails a month. Considering all, Tidio can support CRMs and email automation tools to provide your customers with a tailored customer support experience.   It is one best live chat mobile apps whose free plan allows up to 3 chat operators and extra chatbots to have unlimited chats among 100 unique monthly visitors. In addition, This free chat app will enable you to send up to 500 automated emails per month, which has prompted a few micro and small businesses to use it as a free live chat app in India. It can enable email automation technologies and CRMs to give your customers a customized customer service experience.   Features   Suitable for micro and small businesses Good customer support Website visitor tracking Canned responses Routing   4. Smartsupp     Smartsupp is a free live chat that can become your virtual assistant. This is one of the best live chat apps that brings live chat, chatbots, and video recordings to help you save time and convert visitors into paying customers. It promises to engage your visitors at precisely the correct time to assist your team in convincing the clients to complete the purchase. With Smartsupp, you can quickly design customized automated messages that follow your standards.   With the Smartsupp mentioned above, such as live chat software, you can reply to your clients' emails, chat messages, and Facebook messages in one location. The chatbot allows you to send customized messages to your users, and the video recording capability collects visitor behavior.   Features   Custom chat box colors Recording history File sharing E-commerce platform integrations Recording filters   5. HubSpot Live Chat     One of the most popular live chat apps is HubSpot, which enables you to communicate with website visitors in real-time and turn them into new leads to close more sales. Since the founder, Mr. Dharmesh Shah, is Indian, the majority of the users in India initially mistook it for a free live chat app in India. However, the free live chat platform was really founded in Massachusetts, USA.   This live chat software solution is integrated with HubSpot's CRM, enabling incoming chats to be tracked to client contact profiles. Since HubSpot provides an entirely free option by serving as their free live chat app, businesses like micro, and small businesses, or who couldn't afford a live chat app can implement this solution.   Since they don't need to switch between various UIs, HubSpot CRM users will find this free live chat software ideal. Even though you do not use a CRM, you can register for free and put the live chat widget on your website.   HubSpot's paid plans.   Features   Canned responses Chatbots Custom branding ABM tools and automation Email automation   6. Chatra     Chatra is a multi-channel messaging live chat tool for your website that is designed for businesses of all sizes. It was created to boost online sales. You may automatically start conversations with website visitors with this live chat application. Contrary to other tools, customers won't leave the conversation because reading receipts and type indicators let them recognize when you are composing a response.   Chatra offers a trial period of 14 days and a free plan with no time limit, however, only one user or agent may use it. One of its distinctive features is an offline chat widget, which informs clients that your team is occupied and will get back to them shortly.   Features   Form & lead capture bot Offline chat widget Detailed visitor info Typing indicators Chat notes   7. Drift     Drift is a cloud-based live chat, in-app messaging, and email management platform that is specially designed for sales and marketing teams. It offers customizable live chat widgets, email reminders for unfinished discussions, topic archives, email marketing automation, and an AI-powered chatbot. Since Drift promotes live conversations, it does not feature forms to collect customer information.   When a visitor enters their email address, Drift immediately makes their name, location, social network links, company and career information, and more available to users. It also gives users visibility into the page visitors are on when their discussion begins. Drift emails a visitor the entire chat with the option to respond later if they haven't seen a message after 15 minutes.   Drift allows you to build playbooks to target open opportunities when they return to your website and route them to their account executive. When one of their target accounts visits the website, this live chat software will also let the appropriate sales representative know so they can start a conversation.   When visitors return to your website, you can develop playbooks in Drift to target open chances and send them to their account executive. When one of their target accounts visits the website, this live chat software solution will also let the appropriate sales representative know so they can start a conversation.   Features   Custom domain Marketing automation Lead scoring Unlimited contacts Role management   8. Userlike     Userlike is cloud-based live chat software for websites and mobile devices called. Their website, Facebook Messenger, or Telegram, enables teams to communicate with clients in real-time. Undoubtedly, it is the best free live chat software that enables you to organize discussions by marking them with subjects using conversation tagging. Additionally, creating pre-written messages for typical inquiries is a valuable option.   Userlike doesn't have a ticketing system like other live chat tools, but it can be integrated with third-party ticketing programs using its add-ons or API. Live chat can be incorporated into your current system of business tools as an additional channel with little trouble.   Features   White label Full API Access Live Translation Screen sharing Analytics   Some instant messaging apps like Telegram and team chat apps like Troop Messenger are capable of providing live chat apps through their chat APIs. You cannot use Troop Messenger a free live chat app because it is a fully functional team collaboration software that only offers users a 7-day free trial. However, it does have chat APIs that allow business owners to integrate it into their websites and use it as a live chat tool. Troop Messenger is regarded as an incredibly secure chat app due to its high-security standards, making it capable of defending data against unparalleled vandalism and hacking attempts.   9. Crisp     The live chat solution from Crisp enables you to customize and personalize the chat experience for your customers fully. Whether you run a website, a mobile app, or an e-commerce store, you can tailor your chat widget to your unique needs and build custom automated chat scenarios. You can even share files and images directly from the device. 400,000+ brands are already using Crisp to improve their digital customer experiences.   With Crisp, you can also integrate your live chat solution with third-party messaging apps such as WhatsApp, Facebook Messenger, Twitter, Instagram, and Twilio so that you can connect with customers across a multitude of channels while managing responses from a single shared dashboard. You can also access additional features such as video and audio chat, real-time translations, and even games to keep your customers engaged when you’re offline.   Features   Fully customizable live chat widget Integrated knowledge base Multichannel interactions via Facebook, WhatsApp, etc. LiveTranslate quality for real-time message translation Video and audio chat Advanced chatbot scenarios.   10. Intercom     Intercom is the best free chatting app in India, which allows you to individually connect with more consumers regardless of the volume of conversations and whether your team is available immediately or later. This business messenger offers more ways to communicate with customers than ever before, including bots, apps, in-app chats, and more.   You will never lose a conversation since your chat history is constantly maintained. Customers could return to a chat whenever they wanted, on any device. It is created to create genuine client encounters while adhering to your brand.   The most customizable messenger ever is Intercom. Your option for content, format, and style. This is one of the reputed free live chat apps in India that lets site visitors and customers reply more quickly, improves new user onboarding, and fosters a stronger connection to your content across the customer journey.   Features   Shared Inbox Role-based permissions Salesforce integration Company and behavioral data Team-level workflows   11. Viber     Viber is one of the free live chat apps in India that provides a wide range of calling and messaging functions and gives you a ton of ways to express yourself is called Viber.   The objective of this one of the few free online chatting apps in India is to protect your privacy, so you never have to second-guess what you can or cannot discuss when using Viber.   It allows you to set a self-destruct timer to automatically wipe it from the Viber chat on both sides of the conversation after reading it.   The business messenger for Viber may interact and conduct transactions to increase awareness, loyalty, and conversion. There are two main strategies. The first is employing chatbots or similar tools to let customers connect with brands using natural language processing and artificial intelligence. The second is when a live customer support agent is available, allowing clients to ask questions and receive assistance from a knowledgeable agent.   Features   Self-destruct timer to messages Strategic service One-to-one marketing Advertising solutions   12. Tawk.to     Tawk.to is a free chat app in India that allows you to keep tabs on and converse with website visitors, react to support tickets, manage contacts, and set up a help center so that users can assist themselves.   To generate articles and shortcuts that will help agents reply more quickly and enable consumers to find assistance without contacting you, you can identify FAQs and record help center searches.   With real-time client activity monitoring, you can view the pages your visitors are now on, the questions they ask your Knowledge Base, and the frequency of their visits. View all of their training at once. Keep a detailed conversation history and see who on the team responded to a customer last.   Ensure the appropriate team member responds at the appropriate moment by tagging and assigning chats to your team members. Your ability to respond appropriately and ultimately produce memorable and satisfying customer experiences depends on your ability to see the whole journey alongside consumer data.   Features   100+ Integrations Ticketing Built-In Real-time Monitoring Customizable Widgets Automated Triggers   13. Olark     Olark offers simple, practical live chat features requiring a few short graphic adjustments to ensure your chat box looks entirely home on your website. A chat box increases the number of talks, purchases, and satisfied consumers.   This free chatting app’s live chat automation rules are simple to set up and may be used to increase client engagement and streamline processes. Automated customer greetings, personalized messages based on visitor activity, chats directed to the appropriate department, the ability to display and conceal your chat window, and more.   You may watch chat volume, customer happiness, and agent activity as often as necessary to make intelligent staffing and priority decisions. Alternatively, you can have summary reports sent directly to your inbox using Olark's extensive live chat reports that update in real-time.   Features   Chat Analytics Integrations Searchable Transcripts Accessible Live Chat Automation   14.Desku     Desku is a tool for managing customer service. It helps businesses that sell online to handle customer questions and issues. It brings together messages from different places, so you can see them all in one spot. With Desku.io, you can chat with customers and provide answers to common questions through a knowledge base. It also offers a free trial and 24/7 support. The tool aims to improve communication with customers, make managing a knowledge base easier, and measure how well customer service is doing. However, the reporting features are limited, and the cost starts at $19 per month.   Features   24/7 AI Support 7 Days Free Trial No-Code Chatbot Builder Live Chat Software   Conclusion   Being in constant contact with your teams and customers is crucial for every organization or industry. You may have an efficient team chat app for your team, but to engage your users, a live chat app must be integrated. Otherwise, your website will become a mute nightingale.   Using those mentioned above, free live-chat apps in India content, compare your requirements with the features of your ideal live-chat app to make an informed decision that suits your business needs.   Choosing the right chat app for both team collaboration and customer engagement is essential for streamlined communication. Whether you need the best video chat app or the best chatting app for your team, make sure it offers essential features that fit your needs. Additionally, exploring business chat applications that can integrate easily with your systems can improve workflow efficiency. Consider also the best live chat apps that help with customer support and user engagement for a smooth, interactive experience.   FAQs   1. What is a live chat app, and why should I use it?   A live chat app is a real-time messaging tool that allows users to communicate instantly with others—either within a team or between a business and its customers. It’s commonly used on websites, apps, and internal platforms to facilitate quick support and collaboration.   2. Which are the best live chat apps for website integration?   Some of the best live chat apps known for smooth website integration and great user experience include:   LiveChat – Popular for its clean interface, automation tools, and integrations with CRM and e-commerce platforms.   Tawk.to – A free, feature-rich option ideal for small businesses and startups.   Zendesk Chat – Offers powerful support tools and easy integration with the broader Zendesk ecosystem.   Intercom – Known for combining live chat, automation, and customer engagement tools in one platform.   Drift – Great for B2B websites with conversational marketing and lead generation features.   HubSpot Live Chat – Free and integrates well with HubSpot CRM, ideal for inbound marketing strategies.     3. How can I integrate a live chat app into my website?   Follow these general steps:   Choose an app: Select the app based on your website needs.   Sign up and configure: Create an account and set up the chat widget.   Copy the integration code: Most apps provide a JavaScript snippet.   Embed the code: Add it to your website’s or footer section.   Test the chat: Ensure it’s working across devices.     4. Do I need coding experience to add live chat?   Not necessarily. Most live chat platforms like Tawk.to, Zendesk Chat, or Intercom offer simple copy-paste installation steps. Many website builders like WordPress, Wix, or Shopify also provide plugins or apps for easy integration.     5. Can I customize the chat widget to match my brand?   Yes, most platforms allow you to customize the chat widget’s color, position, text, and even the agent profile to match your website’s branding.     6. Is live chat integration free?   It depends on the communication tool or service provider. Some internal communication tools offer live chat integration as part of their free plan, while others may include it only in premium or enterprise plans. Always check the pricing and feature breakdown to understand what's included in the plan you choose.     7. How secure is live chat integration?   Live chat integration can be very secure when implemented with the right tools and protocols. Reputable providers offer encryption, authentication, and data protection measures to ensure the privacy and safety of user interactions.     8. Can live chat be used on mobile devices?   Yes, most modern live chat tools are fully compatible with mobile devices. They offer dedicated mobile apps or mobile-optimized web interfaces, allowing users to chat, receive notifications, and respond in real time from smartphones or tablets.     9. Can I track analytics through live chat apps?     Yes, many live chat apps offer built-in analytics and reporting features that allow you to track user interactions, team performance, and communication trends.     10. How does tracking analytics benefit my team or business?   Analytics help identify communication gaps, optimize response times, improve customer support, and enhance team productivity by giving actionable insights.     11. Can customer data be protected during live chat interactions?     Yes. Many platforms allow businesses to configure privacy settings, anonymize customer data, and store conversations securely—either on the cloud or on-premise depending on the organization's needs.