Customer logo
[Bank or NBFC customer 1]
[Type of institution, number of users, one-line use]
Secure messaging for banks and financial institutions
Secure Messaging for Banks and Financial Institutions, With Every Record Kept
Troop Messenger gives banks, NBFCs and insurers one encrypted, centrally governed place for internal chat, calls and files, with audit logs, retention policies and your choice of where the data lives.
- Enterprise-Grade Security
- Audit logs and retention
- Data hosted where you choose
Trusted where security matters
Chosen by Organisations That Cannot Compromise
Customer logo
[Insurer or financial customer 2]
[Type of institution, number of users, one-line use]
Ministry of Foreign Affairs logo
Ministry of Foreign Affairs, Singapore
Secure government communication [confirm wording]
European Space Agency logo
European Space Agency
Secure communication for mission teams [confirm wording]
- Airbus Defence and Space
- GMV
- UK Hydrographic Office
- [Add financial services names]
[Confirm permission for every name]
Definition
What Is a Secure Banking Communication Platform?
A secure banking communication platform is an internal messaging, calling and file-sharing system that a bank or financial institution owns and governs: every account is managed centrally, every conversation is encrypted, and records are retained and auditable. Troop Messenger provides this for banks, NBFCs, insurers and the wider BFSI sector, in the cloud, in your private cloud or on your own servers.
Banks, insurers and other financial institutions operate in a sector known as BFSI (Banking, Financial Services and Insurance), where business communication often needs to take place through approved and recorded channels rather than personal apps. Troop Messenger supports this need with business communication for financial services teams, from branches and operations to treasury, risk and board-level teams, with administrative and security controls to support compliance and audit requirements.
| What it is | Governed, encrypted internal chat, calls and file sharing |
|---|---|
| Who uses it | Branches, operations, treasury, risk, compliance, IT and leadership |
| Deployment | Cloud (SaaS), private cloud or on-premise |
| Data residency | Host in your chosen region or your own data centre |
| Records | Audit logs, retention policies, lawful interception, export |
| Identity | SSO (SAML, OAuth), LDAP and Active Directory, MFA |
| Encryption | ECDH key agreement, the SECP384R1 curve, PBKDF2, and AES-256 encryption |
| Regulation | Built to support record-keeping, data protection and resilience rules such as GDPR and DORA |
The problem
The Hidden Risk of Off-Channel Communications
Off-channel communications are business conversations held on personal or unapproved apps. In banking they are a regulatory and security risk: records are missing, data leaves the institution and access cannot be revoked.
No record when regulators ask
Approvals, client discussions and decisions made on personal WhatsApp or SMS cannot be retrieved for audits or investigations.
Customer data on personal phones
Screenshots, account details and documents sit on devices the bank does not control, and travel with staff when they leave.
Email is too slow for operations
Branch issues, cash approvals and incident response need minutes, not inbox threads, so staff fall back to consumer apps.
Foreign cloud, unclear residency
Many collaboration tools store data abroad, which complicates data localisation and outsourcing rules for regulated institutions.
Use cases
How Financial Institutions Use Troop Messenger
Collaboration software for financial companies has to serve the branch teller and the chief risk officer alike. Six common uses.
01
Branch network
Branch to regional office coordination
Each region and branch has channels for cash, operations and service issues, with approvals recorded in the thread instead of on a personal phone.
Features used: Groups, Units, read receipts, retention
02
Operations and treasury
Time-critical approvals
Request and record approvals for limits, exceptions and payments in minutes, with timestamps and read receipts for the audit trail.
Features used: Threads, read receipts, audit logs
03
IT and security
Incident and outage response
Spin up an incident channel, pull in vendors as controlled guests, post monitoring alerts by webhook and run a bridge call, all on the record.
Features used: Webhooks, Orange Member, conferencing, Syslog
04
Compliance and risk
Governed communication
Retention policies, exportable audit logs and lawful interception give compliance teams what they need without slowing staff down.
Features used: Retention, audit logs, lawful interception
05
Board and leadership
Confidential discussions
Board papers, results and M&A discussions in restricted groups, with Burnout chats, anti-screenshot control and MFA.
Features used: Burnout, anti-screenshot, MFA, User Authorisation
06
Insurance and field agents
Agents and underwriters in the field
Field agents, surveyors and underwriters share documents and photos securely from mobile, with remote wipe if a device is lost.
Features used: File sharing, MDM, live location
Features
Everything a Regulated Institution Needs, in One Platform
Messaging, calls, secure file sharing and governance controls, so staff stop reaching for consumer apps.
Audit logs
Complete, timestamped and exportable activity logs for audits and investigations.
Retention policies
Set how long chats and files are kept to match your record-keeping rules.
Lawful interception
Authorised review of communication for accountability, with strict access controls.
Units
Organise teams by branch, region or department and manage communication access across the bank.
User Authorisations
Staff request elevated access with a justification; leaders approve it for a set duration.
Selective feature control
Turn features such as file sharing or calls on or off per group or role.
1:1 & Group Messaging
Secure one-to-one and group conversations.
Group Management
Create, organise and administer team groups.
Message Recall
Recall a sent message within 10 minutes; the recipient’s copy disappears too.
iBuzr
Store and reuse canned replies and templates.
Universal Search
Find any message, file or contact across full history.
Forkout
Send one message or file to hundreds of users and groups in a single action.
Bulk File Sharing
Send multiple files to users or groups at once.
File Deck
Every file shared across every conversation, in one searchable, permissioned repository.
Preview without download
Open documents in the app so copies do not pile up on devices.
Browser Pop-Out
Open conversations in separate browser windows.
Anti-screenshot control
Restrict screenshots in sensitive conversations.
File Access Controls
Control who can view, download or share, per user and group.
Audio and video calls
Encrypted one-to-one and group calls on desktop, mobile and web.
Conferencing with controls
Multi-party video conferences with host controls to mute, remove and manage participants.
Screen Sharing
Share screens during calls to review banking workflows, reports and documents with relevant teams.
Low-bandwidth optimisation
Calls tuned for weak, high-latency or congested networks.
Noise suppression
Background noise reduction for clear audio in loud environments.
Scheduled Meetings
Schedule meetings with reminders and ensure important discussions stay on track.
Encryption
Uses established cryptographic mechanisms, including ECDH, the SECP384R1 curve, PBKDF2 and AES-256, to help secure business communication.
SSO, LDAP and MFA
SAML and OAuth single sign-on, LDAP and Active Directory sync, and multi-factor authentication including biometrics.
Role-Based Access Controls
Permissions at feature level, not just account level.
Audit logs and retention
Timestamped, exportable activity logs and configurable data retention policies.
Mobile Device Management
Compatible with solutions from all major MDM providers.
Anti-screenshot and IP whitelisting
Restrict screenshots of sensitive chats and limit access to approved networks.
Why financial institutions choose us
Six Controls Your Compliance Team Will Ask For
Built for institutions where every message may one day need to be produced.
01
Data residency by design
Choose the cloud region, your own private cloud or your own data centre. No foreign processing you did not approve.
02
Records that hold up
Retention policies, exportable audit logs and audit-ready reports, so off-channel gaps close.
03
Units for branches and entities
Separate regions, subsidiaries or business lines and control cross-unit communication.
04
Burnout for the boardroom
Confidential chats that leave no trace once the window closes, for discussions that must not persist.
05
User Authorisations
Time-bound, approved access for sensitive features instead of permanent privileges.
06
Post-quantum VPN option
A post-quantum cryptography tunnel established before any data is exchanged.
Use case in practice
Move Staff Off Personal WhatsApp in 30 Days
A typical rollout for a bank or NBFC that wants business chat back on an approved, recorded channel.
Step 1
Week 1: set the rules
Connect LDAP or Active Directory and SSO, define Units for regions and branches, set retention and MFA policies with compliance.
Step 2
Week 2: pilot a region
Recreate the region’s busiest WhatsApp groups as governed channels. Staff install on desktop and mobile; admins control every account.
Step 3
Week 3: roll out
Bulk provision the rest of the organisation, use Broadcast groups for announcements and Forkout for circulars.
Step 4
Week 4: switch off the shadow groups
Leadership announces Troop Messenger as the approved channel. Audit logs and retention start proving it from day one.
Deployment
Your Data, Where Your Regulator Expects It
Start in our cloud with data hosted in your chosen region, or keep everything in your own private cloud or data centre if your data localisation or outsourcing rules require it.
Private cloud
Run Troop Messenger in your own cloud account when your security team wants control of the tenancy without running servers in-house.
- Your own AWS, Azure or GCP tenancy
- Supports data localisation requirements
- Managed and updated with our team
Cloud (SaaS)
Hosted and updated by us in your chosen region, with central admin, SSO, MFA and retention. The fastest route for most institutions.
- Live within 24 hours for most teams
- Desktop, mobile and web apps
- Admin Dashboard, Feature Access Controls included
On-premise
Every message, call and file inside your own data centre, behind your firewall, including air-gapped networks. Popular with banks that prefer full control.
- 100% on your own servers, behind your firewall
- Works on your intranet without internet
- Docker install on Linux or Windows Server
Many banks pilot in the cloud and move to private cloud or on-premise for production. The apps and the user experience stay the same.
Get started
Bring Business Chat Back on the Record
Tell us about your institution. We will show you Troop Messenger with your governance requirements in mind, and set up a pilot in the hosting model you prefer.
What happens next
GET IN TOUCH
Talk to our deployment team
Tell us about your requirements and we'll get back to you shortly.
How we compare
How Troop Messenger Compares for Banking
Banks usually compare us with consumer chat apps, generic cloud team chat and email. Here is the honest picture.
| Capability | Troop Messenger | Consumer messaging apps | Generic cloud team chat | |
|---|---|---|---|---|
| Your organisation owns and manages every account | Yes, central admin console | No, personal accounts | Yes | Yes |
| Choice of cloud, private cloud or on-premise | Yes, all three | No | Varies, mostly cloud only | Varies |
| Audit logs and retention policies | Yes | No | Varies by plan | Partly |
| Instant deprovisioning and remote device wipe | Yes, with MDM | No | Partly | Partly |
| Controlled guest access for partners | Yes, Orange Member | No | Varies by plan | Partly, hard to control |
| Webhooks and REST APIs into channels | Yes | No | Yes | Partly |
| Self-destructing confidential chats | Yes, Burnout | Varies by app | No | No |
| Data hosted in your country or your own data centre | Yes | No | Varies, often limited regions | Varies |
| Lawful interception with authorised access | Yes | No | No | Partly, via archiving tools |
Platform
Built for Bank-Grade Infrastructure
Troop Messenger fits your identity, monitoring and resilience standards.
Identity and access
- SAML and OAuth SSO
- LDAP and Active Directory
- SCIM provisioning
- MFA: password, PIN, biometrics
- IP whitelisting
Monitoring and integration
- Syslog to your SIEM
- Webhooks and REST APIs
- Ticketing and ITSM
- ERP connectors
- Outlook plugin
Resilience
- Active-active failover
- Clustering and load balancing
- Backup, restore and disaster recovery
- Geographic redundancy
- Uptime SLA agreed per contract
Available on
- Windows
- macOS
- Linux
- iOS
- Android
- Web
FAQ
Secure Messaging for Banks FAQs
The best secure messaging app for banks is one the bank owns and governs: central account control, audit logs, retention and a choice of where data is hosted. Troop Messenger offers all of these in cloud, private cloud and on-premise editions.
BFSI stands for Banking, Financial Services and Insurance. It describes the same sector the rest of the world calls financial services: banks, lenders, insurers, asset managers and payment companies. Troop Messenger provides secure internal communication for institutions across the sector, in every region.
Yes. The cloud edition can be hosted in your chosen region, and private cloud or on-premise editions keep all data in your own tenancy or data centre, which helps with data localisation requirements.
Yes. Files are encrypted in transit and at rest, can be previewed without downloading and can be protected with anti-screenshot control and remote wipe on lost devices.
Troop Messenger is built to support the record-keeping, data residency, security and operational resilience expectations behind financial regulation worldwide, including the EU Digital Operational Resilience Act (DORA), GDPR, the US SEC and FINRA record-keeping rules, the UK FCA, MAS in Singapore and RBI in India. Each institution remains responsible for its own regulatory position. [Legal review]
Yes. The on-premise edition runs 100% on your own servers behind your firewall, including air-gapped networks, on Linux or Windows Server. Many banks start with a cloud pilot and move production on-premise.
A cloud workspace is usually live within 24 hours. A governed rollout, with LDAP or Active Directory, SSO, Units, retention policies and a pilot region, typically moves the whole organisation off personal chat apps in about 30 days.
Yes. Notify and Forkout help distribute operational alerts, policy updates and important announcements to relevant teams.
Yes. Administrators can manage user permissions, group membership and feature access to align communication access with organisational requirements.
Yes. Administrators can manage user permissions, group membership and feature access to align communication access with organisational requirements.
Banks can contact our team to discuss their communication requirements, preferred deployment model and security needs, and arrange a product demonstration or trial.
One Approved Channel for Every Branch and Team
Start with a pilot region. Keep the records from day one.
