Customer logo
[Automotive OEM or supplier 1]
[Segment, number of plants or users, one-line use]
Automotive communication software
Secure Collaboration for Automotive OEMs, Suppliers and Dealer Networks
Troop Messenger connects vehicle makers, Tier 1 to 3 suppliers and dealer networks in one encrypted workspace for chat, calls and file sharing, with controlled guest access so programme and design data stays where it belongs.
- Enterprise-Grade Security
- Controlled supplier access
- Cloud, private cloud or on-premise
Trusted where security matters
Chosen by Engineering Organisations That Cannot Compromise
Customer logo
[Auto ancillary customer 2]
[Segment, number of plants or users, one-line use]
Airbus Defence and Space logo
Airbus Defence and Space
Secure collaboration for engineering teams [confirm wording]
GMV logo
GMV
Secure collaboration for engineering teams [confirm wording]
- European Space Agency
- UK Hydrographic Office
- Ministry of Foreign Affairs, Singapore
- [Add automotive names]
[Confirm permission for every name]
Definition
What Is Automotive Supply Chain Collaboration?
Automotive supply chain collaboration is the day-to-day exchange of programme updates, engineering changes, quality issues, schedules and documents between vehicle makers, their Tier 1 to 3 suppliers and their dealer networks. Troop Messenger is automotive communication software that runs this exchange in one encrypted workspace, with each partner seeing only the channels and files shared with them.
Today most of this collaboration runs on email attachments, phone calls and personal chat groups, which leak design data and slow decisions. With Troop Messenger, OEMs invite suppliers as controlled guests, suppliers manage several OEM customers from one app, and every decision, drawing and approval stays searchable. It complements your PLM, ERP and procurement systems rather than replacing them.
| What it is | Encrypted chat, calls and file sharing across OEMs, suppliers and dealers |
|---|---|
| Who uses it | Purchasing, supplier quality, engineering, plants, logistics, dealers |
| Partner access | Orange Member guests see only the channels you share |
| Deployment | Cloud (SaaS), private cloud or on-premise |
| Integrations | Webhooks, REST APIs, ERP (SAP, Oracle), supply chain systems |
| Encryption | ECDH key agreement, the SECP384R1 curve, PBKDF2, and AES-256 encryption |
| Information security | Built to support TISAX and ISO 27001 practices |
| Scale | 100,000+ concurrent users with clustering |
The problem
Why OEM and Supplier Communication Breaks Down
A single vehicle programme involves hundreds of suppliers and thousands of people. Most of their communication still travels by email, phone and personal chat.
Design data in the wrong place
Drawings, prototype photos and pricing are sent by email and personal apps, outside any control your information security team can prove.
Line-down risk travels slowly
A part shortage or quality hold reaches the right supplier contact hours late because it sits in a shared inbox.
Every OEM, a different tool
Ancillary suppliers juggle portals, emails and chat groups for each customer, and things get missed.
Dealers hear last
Service bulletins, campaign updates and recalls reach dealer workshops by email and PDF, not in time for the customer at the counter.
Use cases
One Workspace From OEM to Dealer
Six ways vehicle makers, ancillary suppliers and dealer networks use Troop Messenger.
01
OEM purchasing and SQA
Supplier collaboration channels
One shared channel per part family or programme. Suppliers join as controlled guests; quality issues, 8D reports and PPAP documents stay in the thread.
Features used: Orange Member, File Deck, version history
02
Tier 1 to 3 suppliers
Many customers, one app
Ancillary suppliers work with several OEMs from one workspace, with Units keeping each customer’s programmes and files strictly apart.
Features used: Units, RBAC, guest channels
03
Engineering
Engineering change coordination
Discuss engineering changes with drawings, whiteboarding and video calls with screen sharing, then record the decision in the thread.
Features used: Whiteboarding, screen sharing, version history
04
Plants and logistics
Line-down escalation
Shortage and quality-hold alerts from ERP and supply chain systems post into the supplier channel with urgent priority.
Features used: Webhooks, Notify, ERP and supply chain integration
05
Dealer network
Dealer and workshop communication
Send service bulletins, campaign and recall updates to every dealer at once and see who has read them.
Features used: Broadcast groups, Forkout, read receipts
06
After-sales and field service
Warranty and field issues
Field engineers share photos, video and live location from a dealer workshop and bring the plant expert into a call.
Features used: Live location, video calls, file sharing
Features
Everything Automotive Teams Need, in One Platform
Collaboration across company boundaries, without losing control of your data.
Orange Member guest access
Invite supplier and partner contacts into specific channels only.
Units
Keep programmes, customers or divisions apart and control cross-unit communication.
Share Files with Control
Share important documents with internal teams and external suppliers while managing access.
File preview
Open drawings and documents in the app without downloading copies.
Anti-screenshot control
Restrict screenshots in channels that hold prototype or pricing data.
Whiteboarding
Sketch and discuss changes together on a shared whiteboard.
Broadcast groups
Announcement-only channels for service bulletins and campaigns.
Forkout
Send one update or file to hundreds of dealers and workshops at once.
Read receipts
Know when team members have read important messages and updates.
Live location
See where field engineers and service staff are.
Video calls from the workshop
Bring a plant expert into a call from the dealer’s phone.
Multi-language
Dealers and plants use the app in their own language.
1:1 & Group Messaging
Secure one-to-one and group conversations.
Group Management
Create, organise and administer team groups.
Message Recall
Recall a sent message within 10 minutes; the recipient’s copy disappears too.
iBuzr
Store and reuse canned replies and templates.
Universal Search
Find any message, file or contact across the full history.
Bulk File Sharing
Send multiple files to users or groups at once.
Audio and video calls
Encrypted one-to-one and group calls on desktop, mobile and web.
Conferencing with controls
Multi-party video conferences with host controls to mute, remove and manage participants.
Screen Sharing
Share screens to review vehicle designs, production workflows and quality reports.
Low-bandwidth optimisation
Calls tuned for weak, high-latency or congested networks.
Noise suppression
Background noise reduction for clear audio in loud environments.
Scheduled Meetings
Schedule meetings with reminders and ensure important discussions stay on track.
Encryption
Uses established cryptographic mechanisms, including ECDH, the SECP384R1 curve, PBKDF2 and AES-256.
SSO, LDAP and MFA
SAML and OAuth single sign-on, LDAP and Active Directory sync, and multi-factor authentication including biometrics.
Role-Based Access Controls
Permissions at feature level, not just account level.
Audit logs and retention
Timestamped, exportable activity logs and configurable data retention policies.
Mobile Device Management
Compatible with solutions from all major MDM providers.
Anti-screenshot and IP whitelisting
Restrict screenshots of sensitive chats and limit access to approved networks.
Why automotive teams choose us
Six Things Built for Automotive Collaboration
Designed for collaboration that crosses company lines, with the control your information security team expects.
01
Guests who see only their channels
Orange Member keeps suppliers, agencies and contractors inside the conversations you choose.
02
Built to support TISAX requirements
Encryption, access control, audit logs and data residency help you protect prototype and design data in line with TISAX information security requirements.
03
Units for many customers
Ancillary suppliers keep each OEM’s programmes strictly separate in one workspace.
04
Urgent alerts from your systems
Shortages and quality holds from ERP and supply chain systems arrive with urgent priority.
05
Burnout confidential chat
Discuss pricing, sourcing decisions or incidents in chats that leave no trace once the window closes.
06
Host it where you need it
Cloud by default; private cloud or on-premise for programmes that require your own infrastructure.
Use case in practice
Contain a Quality Issue Before It Stops the Line
How an OEM and a Tier 1 supplier handle a suspect batch in one shared channel.
Step 1
The plant raises it
Incoming inspection flags a suspect batch. The OEM’s supplier quality engineer posts photos and the batch number in the shared supplier channel with urgent priority.
Step 2
The supplier responds
The supplier’s quality team, joined as a guest, acknowledges in minutes, starts a video call and shares the inspection data on screen.
Step 3
Containment is agreed
Both sides agree containment and a sorting plan in the thread. Logistics is added to arrange replacement parts.
Step 4
Everything is on record
The 8D report, photos and decisions stay in File Deck and the thread, ready for the supplier review and audits.
Deployment
Start in the Cloud, Keep Design Data Under Control
Suppliers and dealer networks usually start in our cloud. OEMs and suppliers with strict programme security can run Troop Messenger in their own cloud tenancy or data centre.
Private cloud
Run Troop Messenger in your own cloud account when your security team wants control of the tenancy without running servers in-house.
- Your own AWS, Azure or GCP tenancy
- Data stays in the region you choose
- Managed and updated with our team
Cloud (SaaS)
The fastest way to connect plants, suppliers and dealers. We host, secure and update; your admins control users, guests and policies.
- Live within 24 hours for most teams
- Desktop, mobile and web apps
- Admin Dashboard, Feature Access Controls included
On-premise
For teams that want every message, call and file inside their own data centre, including fully air-gapped networks.
- 100% on your own servers, behind your firewall
- Works on your intranet without internet
- Docker install on Linux or Windows Server
Many OEMs host on-premise and invite suppliers as guests, so suppliers need nothing more than the app.
Get started
Connect Your Supply Chain Securely
Tell us whether you are a vehicle maker, a supplier or a dealer group. We will show you Troop Messenger with your programmes, partners and security requirements in mind.
What happens next
GET IN TOUCH
Talk to our deployment team
Tell us about your requirements and we'll get back to you shortly.
How we compare
How Troop Messenger Compares for Automotive
Automotive teams usually compare us with consumer chat apps, generic cloud team chat and email for supplier and dealer communication.
| Capability | Troop Messenger | Consumer messaging apps | Generic cloud team chat | |
|---|---|---|---|---|
| Your organisation owns and manages every account | Yes, central admin console | No, personal accounts | Yes | Yes |
| Choice of cloud, private cloud or on-premise | Yes, all three | No | Varies, mostly cloud only | Varies |
| Audit logs and retention policies | Yes | No | Varies by plan | Partly |
| Instant deprovisioning and remote device wipe | Yes, with MDM | No | Partly | Partly |
| Controlled guest access for partners | Yes, Orange Member | No | Varies by plan | Partly, hard to control |
| Webhooks and REST APIs into channels | Yes | No | Yes | Partly |
| Self-destructing confidential chats | Yes, Burnout | Varies by app | No | No |
| Separate units for different OEM customers or programmes | Yes, Units | No | Partly | No |
| Screenshot restriction in sensitive channels | Yes | Varies by app | No | No |
Platform
Fits Next to Your PLM, ERP and Supply Systems
Troop Messenger complements the systems your programmes run on and scales across plants, suppliers and dealers.
Integrations
- Webhooks and REST APIs
- ERP: SAP, Oracle
- Supply chain systems
- Inventory and asset management
- Custom connectors
Identity and access
- SAML and OAuth SSO
- LDAP, Active Directory, SCIM
- MFA with biometrics
- Role-based access
- IP whitelisting
Scale and resilience
- 100,000+ concurrent users
- Clustering and active-active failover
- Geographic redundancy
- Backup and disaster recovery
- Uptime SLA agreed per contract
Available on
- Windows
- macOS
- Linux
- iOS
- Android
- Web
FAQ
Automotive Collaboration FAQs
Automotive supply chain collaboration software connects vehicle makers, their suppliers and dealers so they can share updates, engineering changes, quality issues and documents securely. Troop Messenger does this with encrypted chat, calls and file sharing, and controlled guest access for partners.
Yes. Tier 1 to 3 and auto ancillary suppliers can use Troop Messenger to work with several OEM customers from one app, keeping each customer’s programmes separate with Units, and to run their own plants, quality and logistics teams.
Yes. Orange Member guest access lets an OEM invite supplier contacts into specific shared channels only. Guests never see internal channels and can be removed at any time.
Yes. Troop Messenger enables automotive manufacturers to communicate with dealers through individual and group chats, share service bulletins and campaign updates, exchange files, and conduct audio or video calls for coordination and support.
Both. Suppliers and dealers usually use the cloud edition, which is live within 24 hours. OEMs and suppliers with strict programme security can run it in a private cloud or fully on-premise.
Yes. Plant teams can share production updates, equipment issues, material shortages, and urgent alerts with the relevant departments and suppliers, helping teams coordinate responses and minimise communication delays.
Yes. Troop Messenger enables employees across different locations to communicate through individual and group chats, share files, and conduct audio and video calls to coordinate day-to-day operations.
You can contact the Troop Messenger team to discuss your organisation's requirements, explore relevant features, and arrange a product demonstration or trial.
From Supplier to Showroom, One Secure Workspace
Start with one programme or one supplier group.
