Radio carries voice, not evidence.
No photos, no read receipts and no record of who was told what, and when.
Secure airport communication, from the ops centre to the apron.
Troop Messenger gives airport operators one secure platform for the operations centre, airside, terminals, ground handling, engineering, security and contractors. Every message, photo and alert is recorded and searchable, runs on servers the airport controls, and works alongside the radios your teams already use.
- Works Alongside Radio
- On-Premise
- Contractor Access
What Is an Airport Staff Communication Platform?
An airport staff communication platform is a secure messaging system that connects the operations centre, airside, terminal, ground handling, engineering, security and contractor teams, with messages, calls, photos and alerts that are recorded and searchable.
It works alongside two-way radio: radio stays for instant voice on the airfield, while the platform carries everything radio cannot, such as photos, read receipts, contractor access, shift handovers and a complete record.
| Deployment | On-premise in the airport data centre, private cloud or air-gapped |
|---|---|
| Users | Operations, airside, terminal, ground handling, engineering, security, airlines and contractors |
| Works with radio | Yes, alongside; |
| Record | Every message, photo and call log time-stamped and searchable |
| Alerts | Broadcasts marked regular, time-sensitive, urgent or SOS |
| Contractors | Guest access limited to their own work channels |
| Apps | Android, iOS, Windows, macOS and web, white-labelled with the airport’s brand |
| Free trial | 15 days, all Enterprise Features |
Where Airport Coordination Breaks Down
Contractors sit outside the loop.
Hundreds of contractors work inside the perimeter without an airport radio, so instructions travel by phone and paper.
Personal chat apps fill the gap.
Operational groups on personal phones put airport data on someone else’s cloud, with no access control or audit trail.
Shift handovers lose information.
Open issues from the outgoing shift are passed on verbally, and the incoming team starts without the full picture.
Works with your radios
Two-Way Radio and Troop Messenger, Side by Side
Keep radio for instant voice on the airfield. Use Troop Messenger for everything radio cannot do, even where mobile signal does not reach.
| Capability | Two-way radio | Troop Messenger |
|---|---|---|
| Communication | Voice, one speaker at a time | Text, voice notes, calls, photos, video and files |
| Record | None once spoken | Every message time-stamped and searchable |
| Confirmation | No way to know who heard | Read receipts and acknowledgements |
| Photos and files | Not possible | Fault, damage and incident photos in context |
| Contractors | Need airport handsets | Own phones, with guest access to their channels only |
| Coverage | Repeaters, with dead zones | Wi-Fi and mobile networks across the campus, and the radio network where mobile signal is weak |
| Where mobile signal is weak (taxiways, runways, remote stands) | Radio only | Chat and calls can be carried over the radio network through a Bluetooth link between phone and radio, set up for your radios during deployment |
| Radio handsets | Separate device for voice | Troop Messenger can be installed on Android-based radio handsets, prepared for your chosen models during deployment |
| Group coordination | Shared channels, people talk over each other | Separate channels per team, flight or incident |
| Shift handover | Verbal | Searchable history visible to the incoming shift |
| Emergency alerts | Users on that channel | Every user, role or zone, with delivery status |
Troop Messenger does not replace radio for safety-critical voice on the airfield. It adds the record, the photos and the reach that radio cannot provide.
When mobile signal ends
Phone and radio, paired
On taxiways, runways and remote stands where 4G and 5G signal is weak, a phone can pair with a radio over Bluetooth so Troop Messenger chat and calls travel over the radio network, keeping the record and the read receipts. Our engineers set this up for your radio fleet as part of deployment.
Troop Messenger on Android radios
Many new radio handsets run Android. Troop Messenger can be installed directly on them, so one device carries push-to-talk voice and secure messaging. We prepare and test the app on your chosen handsets as part of deployment.
Built for the parts of the airfield that public networks do not reach. Tell us which radios you use.
Everything Your Airport Teams Need,in One Secure Platform.
1:1 & Group Messaging
Secure one-to-one and group conversations.
Read Receipts
Supervisors see who has read and acknowledged an instruction.
Flag
Flag important messages for quick reference and easy access later.
Forkout
One update to many teams and groups at once.
Message Recall and Edit
Correct or withdraw a message on every device.
Unlimited Search History
Find any message, photo or date across shifts.
Voice and Video Calls
1:1 and group calls over Wi-Fi or mobile data.
Screen Sharing
Share screens during calls to review banking workflows, reports and documents with relevant teams.
Join Now
Join an ongoing call after missing the ring.
Screen Sharing
The operations centre and IT review the same screen during a disruption.
Trumpet
Get attention with buzzing pop-up messages and reply without opening the chat.
Voice Messages
Quick voice notes when typing is not practical airside.
Notify
Broadcasts marked regular, time-sensitive, urgent or SOS.
Incident Channels
A dedicated channel for every incident, with every responder added at once.
Location Sharing
Share and request live location from mobile.
Cattle Call
Scheduled briefings with airlines and external partners.
Whiteboard
Sketch a stand plan or cordon together during a call.
Network Status
Users see when they are offline and what is pending.
Orange Member Guest Access
Contractors and partners see only the channels they are added to.
Units
Airport staff, airlines, ground handlers and contractors kept in separate units.
User Authorization
Approval before one unit can contact another.
Preview without download
Review documents in the app so copies do not spread across devices.
Mentions, Reply and Forward
Familiar chat actions everyone already knows.
Message to Self
Personal notes and reminders on shift.
Admin Dashboard
Users and 30+ feature controls from one console.
SAML and LDAP SSO
Sign in with your airport directory.
Multi-Factor Authentication
Five authentication methods.
End-to-End Encryption
ECDH key exchange, AES-256 and PBKDF2.
Anti-Screenshot Control
Block screenshots of sensitive channels.
Audit logs and retention
Timestamped, exportable activity logs and configurable data retention policies.
Six Workspaces That Keep an Airport Moving
Set up once by your administrator, these workspaces give every team the right channels from their first shift.
01
Turnaround channels
One channel per flight or stand for ramp, fuel, catering, cleaning, engineering and the gate.
02
Incident rooms
A channel opened in seconds for any security event, emergency or disruption, with every responder added in one step.
03
Shift handover channels
Open items, notes and photos stay in the channel, so the incoming shift starts with the full picture.
04
Contractor spaces
Contractor supervisors join with guest access and see only their own work threads.
05
Department workspaces
Airside, terminal, ground handling, rescue and fire fighting, engineering, security, cargo and IT, each with their own channels.
06
Airport-wide alerts
Notify broadcasts reach every user, role or zone, with delivery and read status.
Built for Every Team on the Airfield
Every terminal.Every turnaround.One platform.
How airport operators, ground handlers and airlines use Troop Messenger.
01
Operations centre
Airport operations centre (AOC and APOC)
One view across airside and landside, with incident channels and screen sharing during disruptions.
02
Airside
Airside operations and stand management
FOD and runway reports with photos and location, and stand changes shared with airlines and handlers.
03
Ground handling
Turnaround coordination
Ramp, loading, fuel, catering and pushback teams in one channel per flight, supporting A-CDM milestones.
04
Emergency
Rescue, fire fighting and emergency response
SOS alerts, incident rooms and live location for every responding agency.
05
Engineering
Engineering and facility maintenance
Boarding bridges, baggage systems, lighting and HVAC faults reported with photos and closed in the thread.
06
Security and terminals
Security, terminal and passenger services
Screening, gate and passenger service teams coordinated with read receipts and broadcasts.
- Airlines
- Cargo terminals
- General aviation and FBOs
- Retail and food concessions
- Cleaning and facility contractors
- Car parks and landside transport
- IT and systems
- Airport management
Your Airport.Your Data.Your Decision.
Book a demo, run a pilot with one department, or get a quote for your airport. Our airports team replies within two business days..
Demo
30 minutes on your operations, teams and contractors.
Pilot
The full product for one department or terminal for 15 days.
Quote
Per user, for staff, airlines and contractors.
GET IN TOUCH
Talk to our deployment team
Tell us about your requirements and we'll get back to you shortly.
Three Ways to Deploy.All of Them Under Your Control.
Deployment model
Private Cloud
Runs on
Your own AWS, Azure or Google Cloud account, in the region you choose
Built for
Airport groups that run several airports from one platform
Data leaving your perimeter
Only to your own cloud account
Deployment model
On-Premise
Runs on
Servers in the airport data centre, behind your firewall
Built for
Airport operators that keep operational data on site
Data leaving your perimeter
Never
Deployment model
Air-Gapped
Runs on
An isolated network with no internet path
Built for
Airports that share a site with military or state aviation
Data leaving your perimeter
Never
Same platform. Every terminal. Complete control.
FAQ
Frequently Asked Questions
An airport staff communication platform is a secure messaging system that connects the operations centre, airside, terminal, ground handling, engineering, security and contractor teams, with messages, calls, photos and alerts that are recorded and searchable. Troop Messenger runs on servers the airport controls.
Yes. Contractors join as guests and see only the channels they are added to. Units and user authorization control who can contact whom.
An incident channel can be opened in seconds with every responder added at once. Notify sends urgent and SOS alerts to every user, role or zone, with delivery and read status, and live location shows where responders are.
On your own servers in the airport data centre, in your private cloud account, or on an air-gapped network. Troop Messenger never holds your messages, photos or call records.
Yes. The air-gapped edition runs on an isolated network with no internet path, as used by defence customers. See our secure military communication system for details.
Yes. Troop Messenger can be white-labelled with your airport’s name, logo and colours on Android, iOS, desktop and web.
Yes. Teams can share files, photos, videos and documents within relevant conversations, keeping supporting information alongside the operational discussion.
The platform offers administrative controls, multi-factor authentication, directory-based sign-in options, access restrictions and audit logs. Airports can configure access according to their organisational and security requirements.
Licensing is based on the number of users, including relevant airport staff and authorised contractors. Airport operators can contact the team for a quote based on their user count, deployment model and requirements.
Contact our team to discuss your operational workflows, communication infrastructure, contractor access requirements and deployment preferences. A demonstration or pilot can help determine suitability for your environment.
Ready to see it at your airport?
